2/10 Terrible
Cheyenne
Travelled with family
20 Jun 2025
Tried to cancel this trip due to reviews about bed bugs and mold. We tried calling 4 times to cancel the reservation, but they didn’t answer. By the 5th time they told us they couldn’t help us. Booked through Expedia and wasn’t able to cancel due to it being after the check in time, even though we tried several times to contact this hotel. They won’t refund us, but I have children and won’t put our safety as risk with mold, and I don’t want to deal with bed bugs. We were booked with 3 other families. None of us are getting a refund. Not a great experience, especially when they won’t answer the phone or even try to help.
Cheyenne
Stayed 4 nights in Jun 2025