4/10 Poor
LaToya
Travelled with family
6 May 2025
Tub clogged the entire stay.
Check-in was a breeze, and the front desk staff were friendly and helpful. We arrived in the evening but left immediately after dropping off our bags to begin our weekend. We returned after midnight to find out the tub was clogged and we were unable to shower. A call was placed to the 24hr service desk to let us know maintenance wasn't available stating hours where from 11a-6p. When I placed a call after 4p I was hung up on twice then finally I was told to send pictures of the clogged tub and email it to maintenance. After waiting a woman showed up to fix the tub. I left to go to the pool only to come back to find out the tub was still clogged and no one would respond to my maintenace calls. Fortunately I had family less than 5 miles that we could at. Please dont use 1616!!
LaToya
Stayed 2 nights in May 2025