4/10 Poor
D W
Travelled with family
21 Apr 2025
Family trip to Wellington
On arrival the front house staff member did appropriate check-in but failed to ask us have we been here before. We were handed our keycards but we weren't asked if we had used them before and weren't showned how to use it in the lift. Another holiday maker showed us how to use it. Front staff didnt tel us any info about the meal options avaliable in the restaurant. Found room to be adequate for our needs some areas of housekeeping need improvement considering your star rating. There is a saying you get what you pay for, found pricing good and affordable for local travellers but in our opinion the floor we were on level 4 was like an upmarket backpackers. Found hotel generally extremely noisy in regard to internal noise not traffic noise kids running around floors above. I believe your rooms are excellent forvan overnight stay but anything over two days should be offered other options within the hotel.
D W
Stayed 3 nights in Apr 2025