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James Cook Hotel Grand Chancellor

4.5 star property

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Photo gallery for James Cook Hotel Grand Chancellor

Enjoy breathtaking city views from the large window in this stylish room.
Relax in this spacious room with a large bed, two additional beds, and a comfortable seating area.
Enjoy a convenient self-service dining experience with a wide selection of food and beverages.
Experience the modern architecture of the James Cook Hotel, situated in the heart of the city.
Guests can check in at the reception desk, surrounded by a polished floor and modern ceiling.

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

Map
147 The Terrace, Wellington, 6011
  • Te Papa
    ‪11 min walk‬
  • Courtenay Place
    ‪14 min walk‬
  • Sky Stadium
    ‪3 min drive‬
  • Wellington (WLG-Wellington Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite

Living area

Suite

8.0 out of 10
Very good
(4 reviews)
  • 60 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Desk, laptop workspace, blackout curtains, iron/ironing board

Premium Room

8.6 out of 10
Excellent
(15 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, Harbour View

Junior Studio Suite, Harbour View | Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Studio Suite, Harbour View

10.0 out of 10
Exceptional
(6 reviews)
  • 60 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 2 Double Beds

Family Studio, 2 Double Beds | Desk, laptop workspace, blackout curtains, iron/ironing board

Family Studio, 2 Double Beds

8.0 out of 10
Very good
(14 reviews)
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Terrace Room

Terrace Room | Desk, laptop workspace, blackout curtains, iron/ironing board

Terrace Room

8.4 out of 10
Very good
(146 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room

Executive Double Room | Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Double Room

9.2 out of 10
Wonderful
(109 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Twin Room

9.0 out of 10
Wonderful
(100 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room

9.4 out of 10
Exceptional
(8 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

James Cook Hotel Grand Chancellor

Luxury hotel with 2 restaurants and bars/lounges
2 restaurants, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking. Weekly housekeeping is available.
James Cook Hotel Grand Chancellor offers 269 air-conditioned accommodations with complimentary newspapers and a hairdryer. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of James Cook Hotel Grand Chancellor's great location. During your stay, you're just a quick walk from Wellington Central Business District. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 15-minute walk of Botanic Gardens and St Paul's Cathedral
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 8 meeting rooms available. A fitness centre, tour/ticket assistance, and concierge services are also featured at the luxury James Cook Hotel Grand Chancellor. Parking is available for a fee.

This 4.5-star Wellington hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Whitbys Restaurant – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sojourn Cafe and Bar – This café serves dinner and light fare. Guests can enjoy drinks at the bar. Open selected days.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (NZD 30 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; NZD 35 for adults and NZD 17.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Sojourn Cafe and Bar
  • Whitbys Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 14 floors
  • 2 buildings
  • Banquet hall
  • Built in 1972
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 35 for adults and from NZD 17.5 for children
  • Covered self-parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.
Property Registration Number NZBN: 9429040890876
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

James Cook Chancellor
James Cook Chancellor Hotel
James Cook Grand
James Cook Grand Chancellor
James Cook Grand Chancellor Hotel
James Cook Grand Chancellor Wellington
James Cook Hotel
James Cook Hotel Grand
James Cook Hotel Grand Chancellor
James Cook Hotel Grand Chancellor Wellington
James Cook Wellington
James Cook Grand Chancellor
James Cook Hotel Grand Chancellor Hotel
James Cook Hotel Grand Chancellor Wellington
James Cook Hotel Grand Chancellor Hotel Wellington

James Cook Hotel Grand Chancellor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 755 out of 1519 reviews
Rating 8 - Good. 516 out of 1519 reviews
Rating 6 - Okay. 149 out of 1519 reviews
Rating 4 - Poor. 64 out of 1519 reviews
Rating 2 - Terrible. 35 out of 1519 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

b

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, lift access to Lampton Quay. Quiet rooms, very clean and tidy throughout
Stayed 2 nights in Apr 2025

8/10 Good

Kerena

Travelled with family and small children
Liked: Property conditions & facilities
Excellent location everything you need is within walking distance. Buffet breakfast was also delicious. Overall, a good stay only issues was the parking was problematic we had trouble getting in and out every day despite the fact we paid for parking for the entirety of our stay. Housekeeping also came way too late everyday - we would be out most of the morning and return early afternoon to put our young children down for their naps and housekeeping wouldn't be done.
Stayed 3 nights in Apr 2025

8/10 Good

Lynda

Travelled with family
Clean and tidy. Very helpful staff
Stayed 2 nights in Apr 2025

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service
Central and good service
Stayed 1 night in Apr 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy and fast check in/out. Very convenient location. Bed was very comfortable and bathroom was clean and modern.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Fine accommodation for two nights, fairly small room for a twin double set up. Hotel is basic but tidy, lifts were playing up so took a while to get back and forwards. Fantastic location
Stayed 2 nights in Apr 2025

8/10 Good

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location with excellent parking option if you are coming by car. The access to the main CBD is unfaultable. Staff were friendly. Room was clean. Some facilities were not available but it was Easter weekend.
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a number of times, and because of its location and amenities, it is my preferred accommodation whenever I visit Wellington.
Stayed 1 night in Apr 2025

10/10 Excellent

Subhashni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good with this property except for the parking which incurred additional cost of $30 per night.
Stayed 1 night in Apr 2025

8/10 Good

Birat

Liked: Property conditions & facilities
I like the location.
Stayed 1 night in Apr 2025

8/10 Good

Degan

Liked: Cleanliness, staff & service
Room was excellent. There were a few issues with the elevators with only half of them in working order. Waiting time was up to 10 mins in some cases. Cafe open hours were limited which was disappointing. Overall a good experience with friendly staff and was handy to the cbd.
Stayed 3 nights in Apr 2025

6/10 Okay

Verbena

Liked: Property conditions & facilities
The fact there was only 1 lift working up and down the Hotel, No instructions about changing lifts when you go to carpark or how to use them, And why all the carpark cards, why not just have 1 card, to get in room, to use on lifts and to get in and out of the carpark?
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like always, this hotel met all our requirements
Stayed 1 night in Apr 2025

10/10 Excellent

Sue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue close to venue for Bluey show
Stayed 1 night in Apr 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Apr 2025

6/10 Okay

Katrina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Thé check in process was drawn out by not enough staff on duty. Otherwise it was a great place to stay and very clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark, palmerston north

Travelled with family
Liked: Cleanliness, staff & service
Location
Stayed 4 nights in Apr 2025

10/10 Excellent

Bernard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again, a pleasure staying at James Cook, Hotel Grand Chancellor. I've been staying here for years, originally for work and nowadays to explore Wellington with my young family. Often a neat vibe in the hotel lobby bar, amazing buffets in the restaurant and so convenient to the CBD.
Stayed 1 night in Apr 2025

8/10 Good

CAROLE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Great service
Stayed 2 nights in Apr 2025

8/10 Good

Minoo

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay for business this time we stayed for leisure. Nice and convinient
Stayed 2 nights in Apr 2025

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Breakfast trays left in the hallway over night. Not a good look.
Stayed 2 nights in Apr 2025

8/10 Good

Leena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025