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James Cook Hotel Grand Chancellor

4.5 star property

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Photo gallery for James Cook Hotel Grand Chancellor

Desk, blackout curtains, iron/ironing board, free cots/infant beds
Exterior
Buffet
Concierge desk
Executive Twin Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

View in a map
147 The Terrace, Wellington, 6011
  • Place, Te Papa
    ‪11 min walk‬
  • Place, Courtenay Place
    ‪14 min walk‬
  • Place, Sky Stadium
    ‪3 min drive‬
  • Airport, Wellington (WLG-Wellington Intl.)
    ‪10 min drive‬

Room options

View all photos for Premium Room

Premium Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Premium Room

8.6 out of 10
Excellent
(15 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Family Room

7.8 out of 10
Good
(15 reviews)
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room

Executive Double Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Executive Double Room

9.2 out of 10
Wonderful
(117 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Executive Twin Room

9.0 out of 10
Wonderful
(105 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Deluxe Junior Suite

10.0 out of 10
Exceptional
(6 reviews)
  • 60 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Harbour View

Living area

King Suite with Harbour View

8.0 out of 10
Very good
(4 reviews)
  • 60 sq m
  • 1 bedroom
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Deluxe Room

9.6 out of 10
Exceptional
(11 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Terrace Room

  • Sleeps 2

Family Room

  • Sleeps 5

View all photos for Terrace Room

Terrace Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Terrace Room

8.4 out of 10
Very good
(172 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Twin Room

  • Sleeps 4

Premium Room

  • Sleeps 2

Deluxe Room

  • Sleeps 2

Deluxe Junior Suite

  • Sleeps 2

King Suite With Harbour View

  • Sleeps 3

Executive King Room

  • Sleeps 2

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About this property

James Cook Hotel Grand Chancellor

Luxury hotel with bars/lounges and fitness centre
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking. Weekly housekeeping is available.
James Cook Hotel Grand Chancellor offers 269 air-conditioned accommodations with complimentary newspapers and a hairdryer. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of James Cook Hotel Grand Chancellor's great location. During your stay, you're just a quick walk from Wellington Central Business District. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Botanic Gardens and St Paul's Cathedral
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 8 meeting rooms available. A fitness centre, tour/ticket assistance, and concierge services are also featured at the luxury James Cook Hotel Grand Chancellor. Parking is available for a fee.

This 4.5-star Wellington hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Whitbys Restaurant – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sojourn Cafe and Bar – This café serves dinner and light fare. Guests can enjoy drinks at the bar. Open selected days.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (NZD 35 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; NZD 38 for adults and NZD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sojourn Cafe and Bar
  • Whitbys Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 14 floors
  • 2 buildings
  • Banquet hall
  • Built in 1972
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 38 for adults and from NZD 19 for children
  • Covered self-parking fee: NZD 35.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.
Property Registration Number NZBN: 9429040890876
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

James Cook Chancellor
James Cook Chancellor Hotel
James Cook Grand
James Cook Grand Chancellor
James Cook Grand Chancellor Hotel
James Cook Grand Chancellor Wellington
James Cook Hotel
James Cook Hotel Grand
James Cook Hotel Grand Chancellor
James Cook Hotel Grand Chancellor Wellington
James Cook Wellington
James Cook Grand Chancellor
James Cook Hotel Grand Chancellor Hotel
James Cook Hotel Grand Chancellor Wellington
James Cook Hotel Grand Chancellor Hotel Wellington

James Cook Hotel Grand Chancellor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 841 out of 1622 reviews
Rating 8 - Good. 538 out of 1622 reviews
Rating 6 - Okay. 146 out of 1622 reviews
Rating 4 - Poor. 64 out of 1622 reviews
Rating 2 - Terrible. 33 out of 1622 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel. Breakfast up stairs is amazing. Best coffee of the trip, try the mocha from the machine.
Stayed 1 night in Aug 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great site being in the CBD Easy walking distance to Parliament ,Te Papa ,Wellington museum ,Portrait Gallery and to railway station. Shame the cable car was under maintenance during our stay. Internet ,TV good. Bed very comfy and good room service.Excellent shopping and eateries. Will stay again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location central a range of options
Stayed 2 nights in Aug 2025

10/10 Excellent

Marie

Stayed 1 night in Jul 2025

10/10 Excellent

Anjaleen

Liked: Cleanliness, staff & service, property conditions & facilities
Dining- best buffet. Staff- friendly Hotel-affordable.
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room menu not to my liking. Bed was comfortable
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Harbour Lounge but couldn't make a hot drink as the hot water supply wasn't working. We liked the evening delivery of cups and flavoured tea bags and chocolates! Staff were pleasant and helpful. However, was a bit surprised when on Friday afternoon when asking for the dud bulb in the bedside lamp to be replaced we were told that no maintenance personnel were available until Monday - not a good look for an international hotel!
Stayed 3 nights in Jul 2025

10/10 Excellent

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a great stay
Stayed 2 nights in Aug 2025

4/10 Poor

Leeanne

Business traveller
Liked: Staff & service
First room had a broken windoe do we were moved. Wifi didnt work so couldnt watch anything othrr than freeveiw and could cast from our phones. Rooms are very dated, not alot of sound proofing as you can hear the traffic from the 16th floor. carparking was quite tricky when we first arrived. For $200 per night i dont think id return. The man the checked us in was absolutely lovely
Stayed 1 night in Aug 2025

10/10 Excellent

Tom

Stayed 2 nights in Jul 2025

8/10 Good

Haleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome. Clean. The staff are very friendle, they have Good food and the location is fantastic. I put a 3 star for the area around the property because the carpark is grose, but its a public carpark so not the hotels fault. We had the terrace room. Nice pillows, comfy bed, nice sized tv and it was very clean. Its the cheapest room so dont expect anything fancy but we didnt plan on staying in the room much so it didnt bother me.
Stayed 2 nights in Aug 2025

8/10 Good

Rachel

Stayed 1 night in Aug 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from motorway, nice central location
Stayed 1 night in Jul 2025

10/10 Excellent

Nick

Stayed 2 nights in Jul 2025

10/10 Excellent

TeAna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited us as a family of 4 really well. Affordable and comfortable. Easy for us to walk anywhere we needed to. Very approachable and friendly staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sonia

Stayed 3 nights in Jul 2025

8/10 Good

Thomas

Stayed 1 night in Jul 2025

10/10 Excellent

Jeff

Stayed 3 nights in Jul 2025

8/10 Good

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities
As usual our stay was welcoming. Hotel restaurant was up to standard we have come to expect. Pity the buffet dinner not yet available but the al carte menu was good. Breakfast buffet was everything you could want. Slight niggle, would like a mug for my tea. Having to go back to refill a bit of a bind but that is all.
Stayed 1 night in Jul 2025

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Up to the normal high standard.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Domenic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service meal was excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great price
Stayed 1 night in Jul 2025

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