8/10 Good
Drew Alan, New Hope
Travelled with partner
24 Apr 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on the beach. Ground floor suits are very large and well appointed with a large patio (including a sofa, 2 chairs and table) & direct access to the beach with a palapa. Other rooms (villas) are on the hillside and would be hard to navigate because of the long steep climb up the hill to reach them.
The beach is long & quiet with beautiful white sand, however, not very swimmable due to large coral and rock formations. The water is generally calm except for a couple of days when the waves were a bit stronger.
There is no lobby on the property, just a hut with some staff in it. There doesn't seem to be any concierge to help with reservations and told us to use our cell phone to call the restaurants and even the spa on property.
Most staff were very courteous and friendly.
The main restaurant and sushi restaurant had good food but were a bit limited on food choices. We were unable to ear at the pool restaurant since no-one ever seemed to want to wait on you (bartender) and the tables were never set up for lunch. The menu looked interesting but it didn't seem to cater to the hotel guests (a shame). We wound up eating most lunches off-property.
Most bartenders at the bar were friendly and efficient. The bar was reasonable stocked but ran out of our liquor mid-way through the week. The location is about an hour away from the airport over curvy and speed-bump filled roads. A car is necessary if you want to explore or eat at the off-property restaurants.
Drew Alan
Stayed 7 nights in Apr 2025