6/10 Okay
Kendra
Travelled with family, Travelled with family and small children
18 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities
The location is great close to outlet mall, IKEA and zoo. We’ve stayed here a few times but this most recent time I was disappointed with their service. We requested ahead for ours and my mom’s rooms to be next to each other. They asked for the name on the other booking but then when we had arrived they didn’t have this arranged. We also called ahead for an early check in and they said that would be fine but then they were just figuring out what rooms were open after we got there instead of having this organized ahead of time. We had paid for breakfast through Expedia and I had forgot. They never asked until the second morning for our room # at breakfast so they charged us for breakfast the first day when it should’ve been included. They never reviewed any of that info on arrival or gave us details about pool, breakfast etc like they normally do on arrival.
The other issue we had was at 3 AM our smoke detector battery died and started saying “low battery” every couple minutes. My husband went and told the front desk. They scrambled to find some batteries and at first gave him the wrong ones and then gave him AA’s from a bucket and after coming back up and trying them, my husband found out they were dead. He then removed the unit from the wall and had to take it back down to them. This woke my kids up and us in the middle of the night. No apology was provided from the staff for this disruption. So as much as I’ve liked this hotel in the past, I think we’d look elsewhere.
Kendra
Stayed 2 nights in Aug 2025
