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Hotel Crystal Mountain

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Photo gallery for Hotel Crystal Mountain

A modern hotel with a glass facade, a pool, and is surrounded by lush greenery and a forested hill.
A modern hotel with a unique modular design, featuring multiple balconies and a central swimming pool.
A restaurant with a mountain view, modern furniture, and large windows.
A couple relaxing in a hot tub with a drink, surrounded by large windows and a clear view of the outdoors.
A modern interior with a glass railing, a conference room sign, and a patterned wall.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
43-460 Wisla, ul. Bukowa 19a, Wisla, 43-460
  • Place, Wisle Market Square
    ‪6 min drive‬
  • Place, Andrzej Podzorski Beskid Museum
    ‪6 min drive‬
  • Place, Skolnity Lift
    ‪7 min drive‬

Room options

View all photos for Classic Double Room, Balcony

A modern hotel room with a large bed, a desk with a chair, a small table, and a potted plant.

Classic Double Room, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Superior Room, Balcony, Mountain View

A modern hotel room with a large window, a flat-screen TV, a sofa, and a dining area with two chairs.

Superior Room, Balcony, Mountain View

  • Mountain view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

Room

  • Sleeps 4

Room

  • Sleeps 4

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Exterior
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  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 338 reviews
The price is €82
includes taxes & fees
7 Aug - 8 Aug
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About this property

Hotel Crystal Mountain

Along with 2 restaurants, this hotel has 3 indoor pools and a full-service spa. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Hotel Crystal Mountain offers 491 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 50-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, slippers and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

3 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Salon Dr Irena Eris Beauty Partner has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

During your stay at Hotel Crystal Mountain, you'll be within walking distance of Wisle Market Square. You'll find features such as free breakfast and free WiFi in public areas, plus 3 indoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • The 2 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the seasonal outdoor and 3 indoor pools
  • Treat yourself to massages, body treatments or manicures and pedicures at Salon Dr Irena Eris Beauty Partner
  • Services include a children's club, a lifeguard on-site and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute drive from Andrzej Podzorski Beskid Museum and a few minutes from Wisle Market Square
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hotel Crystal Mountain, you'll find a full-service spa, 3 indoor swimming pools, a waterslide, and a sauna. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly Hotel Crystal Mountain. For a fee, parking is available.

Smoking is allowed in designated areas at this Wisla hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Hotel Crystal Mountain has 2 restaurants on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (PLN 70 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • 3 indoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Sauna
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • Waterslide

Family friendly

  • 3 indoor pools
  • Baby bath
  • Changing table
  • Children's pool
  • Free children's club
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per night
  • Weight limit: 55 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for PLN 250.0 per night.
  • Cots (infant beds) are available for PLN 50.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 3.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 50.0 per night
  • Rollaway bed fee: PLN 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Hotel Crystal Mountain Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 4 out of 12 reviews
Rating 6 - Okay. 3 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the property itself is just great. You won’t be disappointed. We had a Superior Room with Balcony and it truly amazing. Very spacious, clean and modern. The view is breathtaking.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Overly priced

Not bad, not great. Definitely overpriced.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Katarzyna

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you come here for a view, you will not get disappointed. Whoever designed this property, did an excellent job. If you come here for peace and quiet, don’t count on it. 5* experience it was not for sure in terms of staff, the only ones I would like to praise are the filipino waiting staff at the buffet services. I was refused a bottle of still water on the last day of our stay even though had 2 more hours till check out.. tried to explain I need to take meds but the receptionist Klaudia kept talking over me trying to say it’s a service they only provide in the afternoon when the housekeeping was attending the room in the morning the previous day .. I was lost for words and appalled by this nonsense.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Na plus: - Baseny. - Restauracja à la carte (polecam dziczyznę!). - Piękne widoki. - Obsługa, która się bardzo stara; jednak procedury i praktyki wychodzą „od góry”. Robią na tyle dobrze, na ile zostali przeszkoleni. Bardzo miła obsługa. Minusy: - Ciężkie drzwi do pokoju — niebezpieczne dla małych dzieci. - W bawialni KIDS CLUB sprzątane jest raz dziennie. Dodatkowo wieczorem temperatura powietrza i zapach były… brak miłych słów, żeby to opisać… - Room service działa do północy, co oznacza, że od północy do rana nic nie zjemy w hotelu. - Rano kawy można się napić w lobby barze — oczywiście, jeśli będzie ktoś z obsługi. Jeśli nie, polecam poprosić na recepcji, żeby kogoś podesłali. - Pokoje (w moim przypadku typ Superior) mają dobrze wygłuszoną sypialnię, ale bardzo źle — pokój „główny”; jeśli ktoś zamierza tam spać, musi się liczyć z tym, że usłyszy wszystkie hałasy z korytarza, a na pewno poczuje każde trzaśnięcie potężnych drzwi z innych pokoi. - Windy są powolne i jest ich zdecydowanie za mało; przy większym obłożeniu hotelu pozostają schody. - W pomieszczeniu ARCADE większość urządzeń była nieprzyjemnie zabrudzona (zakładam, że czyszczone są tak często jak bawialnia — lub nigdy). - Na basenie kilkukrotnie zwracano obsłudze uwagę, że „odpadają małe kafelki” i powstają ostre krawędzie. Nie zostało to ani naprawione, ani odpowiednio zabezpieczone. - W KIDS CLUB jedne drzwi pozwalają wyjść na klatkę schodową, bez możliwości powrotu. Co oznacza, że jak dziecko wyjdzie tam
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prijemny hotel

Pekny moderny hotel ,vyborne sluzby usluzny personal ranajky sa nam zdali nedos slabee ziadny vyber kolacov iba croasant,
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Ewelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, super Frühstück, Zimmer sind sehr groß und der Ausblick ist wunderschön
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Marzena

Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025
Verified

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Blazej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024