See all properties

Barceló Maya Palace - All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, pool loungers
Gazebo
Free daily buffet breakfast
Reception
Private beach, white sand, beach towels, scuba diving

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪13 min walk‬
  • Cenote Azul
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

8.4 out of 10
Very good
(204 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool View (Premium Level)

9.0 out of 10
Wonderful
(15 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(19 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view

Barceló Maya Caribe - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, (1005)
The price is €205
for 1 room
includes taxes & fees
5 Jul - 6 Jul
Barceló Maya Caribe - All Inclusive

About this property

Barceló Maya Palace - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

A private beach, 3 outdoor tennis courts, a health club and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of Barceló Maya Palace - All Inclusive's great beach location. During your stay, you're just a quick walk from Xpu-ha Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Mirador, one of the property's 6 restaurants and 4 bars/lounges
  • Splash around at the water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with massages, facials or body treatments at U-Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 3 outdoor tennis courts and a gym
  • Guests have great things to say about the pool and the family-friendly amenities
  • Steps from Xpu-ha Beach and Oasis Beach
  • Airport shuttle service available for a fee
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Mirador – This buffet restaurant specialises in international cuisine.
La Hacienda – This buffet restaurant specialises in Mexican cuisine.
Rodizio – This restaurant specialises in Brazilian cuisine.
Brasserie – This restaurant specialises in French cuisine.
Caribe – This restaurant specialises in Caribbean cuisine.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to on-site nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.72 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property enforces a strict dress code in Specialty restaurants. For men, long pants, closed shoes are required and tank tops are not allowed. For women, swimsuits, pool sandals or transparent clothing are not allowed.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1166 out of 1802 reviews
Rating 8 - Good. 373 out of 1802 reviews
Rating 6 - Okay. 146 out of 1802 reviews
Rating 4 - Poor. 65 out of 1802 reviews
Rating 2 - Terrible. 52 out of 1802 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Stayed 7 nights in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service
Property was good, staff above average but even with Premium it was difficult getting reservations in the nice restaurants at normal times.
Stayed 7 nights in Mar 2025

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shuttle from building to building
Stayed 5 nights in Mar 2025

8/10 Good

Glorianna

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Amazing vacation

Our vacation at Barcelo Maya Palace was wonderful! Service was great, food was good, and the resort was clean. We will definitely return to this resort again.
Stayed 8 nights in Mar 2025

10/10 Excellent

Vandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how hard the staff worked at keeping the resort and beaches clean. What I didn't like was the shortage of beach chairs.
Stayed 5 nights in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with plenty of space to roam. The beaches were very nice and the staff did a great job of keeping them cleaned and organized. The rooms were also large and fairly modern. We stayed here during peak spring break so our experience was likely different than other times. There were not nearly enough chairs at the pool or beach for the amount of people that stay at the hotel. The resorts says that you cannot reserve chairs, but EVERY single chair is reserved by 6:00am. We tried reserving chairs early one morning and all of our towels (that you need to return or pay $20/towel) were taken by the staff or stolen. The servers in the restaurant were excellent. The servers that came around pool side were also excellent. The bars and bartenders were unfortunately why I would rate this property a 3 star. Several times the bartenders would roll their eyes if you ordered multiple drinks that were not all the same (even when tipping for every drink). The bartenders were overwhelmed, but that was because they were never adequately staffed. It felt like this was a way for the hotel to not serve as many drinks during this peak season. Another person in our group mentioned that when they have come to this property in other months, the bartenders used actual fruit in their drinks, but during peak season every drink was made with their fountain beverage dispenser.
Stayed 6 nights in Mar 2025

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The staff is absolutely amazing, nice and helpful! The room was great and the bed was comfy. I really appreciated all the dining options as we could use other buffets and each one of them has a little bit different vibe and food offer. Thank you for making my stay amazing.
Stayed 7 nights in Feb 2025

8/10 Good

Darlene

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that the staff were happy and very friendly. Very clean and well maintained property. Didn't like that we could never get a lounge chair by the pool or on the beaches as they were always covered in people's towel and junk even at 7:00 AM
Stayed 7 nights in Mar 2025

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8bday and our experience was great
Stayed 8 nights in Mar 2025

10/10 Excellent

Arni

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Iva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barcelo maya was everything we wanted. The beach was absolutely beautiful. But the main reason i chose this resort was for the snorkling right off the beach. It did not dissapoint. It was absolutely beautiful with coral and fish and sea turtles all in their natural environment. My son and i would definitely come here again.
Stayed 7 nights in Feb 2025

8/10 Good

Thi Van Tuong, Surrey

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of things to do at the resort, friendly staff, and especially hard working managers - helping me find my missing valuable items that was in the lost and found. Super emotional and frustrating, took them 6 days to locate my items but just glad I was able to leave with them. A lot of restaurants in the whole Barcelo resort, good eats, great room service and nice beaches all around. Overall, would come back again.
Stayed 6 nights in Feb 2025

10/10 Excellent

Ruben Patino

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay , will stay again in the future
Stayed 5 nights in Mar 2025

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The pools and beach are clean, well maintained and fantastic. The a la cart restaurants are veru good but not too many options for food selections. A little disappointed on the drink / alcohol selections; only one white wine and red wine to choose from, lower level bottles of alcohol in the all inclusive. The room was beautiful, spacious, huge bed, wonderful shower and water pressure. The staff was friendly and attentive. The spa and amenities like the gym were beautiful. Lacked places for a sit down breakfast or brunch, only option was buffet which was a disappointment.
Stayed 7 nights in Feb 2025

6/10 Okay

Henrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. That said, the morning search for available beach/pool side chairs is a pure nightmare every single day and made they overall experience unpleasant.
Stayed 8 nights in Feb 2025

10/10 Excellent

Kimberley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barcelo Palace is located in a huge bay that is home to sea turtles, sting rays, baracuda, lobsters, and all kinds of fish. Snorkeling from the shore is amazing. They have many activities that you may participate in. Some are extra $, but many are free. If you book a premium room, access to the hydrotherapy spa is included daily. The sailboats are available for everyone to use. If you're not sure how to sail, a guide will go with you - Manuel was our favorite. There are many restaurants to choose from. All 3 in the palace are wonderful. Other favorites include the habachis at Tokyo and Kyoto. At Kyoto, Chef Augusto was very entertaining! The morning meals are buffet style, also delicious! One waiter stood out - Omar made sure are coffee and water glasses were always full. If yiu are interested in cenotes, there are 5 right the main highway. In all, it's a wonderful spot!
Stayed 10 nights in Feb 2025

8/10 Good

Vladimir

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Feb 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property has beautiful grounds and is maintained immaculately. The pool and beach are both amazing, I recommend bringing your own snorkelling gear to swim with turtles right off of beach. The service was hit and miss, but I believe that was due to high season and unfortunately it didn’t seem like enough staff to care for all of the guests. We received better service at the pool from Nayamin Yerena, than we did at all of the buffets. There are a lot of a la cart restaurants but booking dinner reservations was a challenge even with the Premium Level, best perk was private check in and out and access to lounges. For our family I don’t think the premium would be worth the upgrade if we paid for it. Not sure if the resort can do anything about loungers, but if you don’t get up at 0630 and start “reserving” a chair then you won’t have one by the time you get done with breakfast. This goes for the pool and beach, some people even drug chairs out to the beach from the pool. All of this even though there is signs everywhere that state reserving chairs is prohibited. Overall we had a good experience but unfortunately this time no “wow” factor.
Stayed 7 nights in Feb 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

John William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Juan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best property I ever stayed in I have stayed there twice and would go back again
Stayed 5 nights in Feb 2025

8/10 Good

Vickie Anne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was more to do at night
Stayed 14 nights in Feb 2025

10/10 Excellent

pavel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly. Will visit more. Thank you
Stayed 14 nights in Feb 2025