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Barceló Maya Palace - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Barceló Maya Palace - All Inclusive

A resort with a large central pool, palm trees, and a thatched-roof building.
An outdoor dining area with wicker furniture and tables set for dining, overlooking a beach with palm trees and the ocean.
A spacious living area with a large window offering a view of the ocean, a dining area with wooden furniture, and a cozy seating area with a fireplace.
An aerial view of a resort with a beachfront, palm trees, and a large building with a yellow dome.
A couple embracing on a beach with palm trees and a clear sky.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Cenote Cristalino
    ‪14 min walk‬
  • Place, Ecopark Kantun Chi
    ‪14 min walk‬
  • Place, Cenote Azul
    ‪3 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Room

A hotel room with two beds, a TV, a ceiling fan, a desk with a lamp, and a view of the outdoors.

Junior Room

8.4 out of 10
Very good
(267 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Oceanfront (Premium Level)

A hotel room with a large bed, a desk, a television, and a balcony with a view of the outdoors.

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Pool View (Premium Level)

A hotel room with a large bed, a desk with a chair, a television, and a view of the outdoor area.

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Presidential Suite, Oceanfront (Premium Level)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Similar properties

Aerial view
Barceló Maya Caribe - All Inclusive
Xpu-Ha
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 1,024 reviews
The price is €213
includes taxes & fees
16 Aug - 17 Aug
Barceló Maya Caribe - All Inclusive

About this property

Barceló Maya Palace - All Inclusive

Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

A private beach, 3 outdoor tennis courts, a health club and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of Barceló Maya Palace - All Inclusive's great beach location. During your stay, you'll be within walking distance of Ecopark Kantun Chi. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Mirador, one of the property's 6 restaurants and 4 bars/lounges
  • Splash around at the water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with facials, Swedish massages or body treatments at U-Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 3 outdoor tennis courts and a gym
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 15 minutes by car from Akumal Beach and 13 minutes from Xpu-ha Beach
  • Airport shuttle service available for a fee
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Mirador – This buffet restaurant specialises in international cuisine. Open daily.
La Hacienda – This buffet restaurant specialises in Mexican cuisine. Open daily.
Rodizio – This restaurant specialises in Brazilian cuisine. Reservations are required. Open daily.
Brasserie – This restaurant specialises in French cuisine. Reservations are required. Open daily.
Caribe – This restaurant specialises in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to on-site nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property enforces a strict dress code in Speciality restaurants.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1443 out of 2213 reviews
Rating 8 - Good. 474 out of 2213 reviews
Rating 6 - Okay. 172 out of 2213 reviews
Rating 4 - Poor. 60 out of 2213 reviews
Rating 2 - Terrible. 64 out of 2213 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Chazz Souk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, and extremely family oriented. The staff is incredible and very attentive.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Lejani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great for families. Highlight are the sea turtles that come to their beach!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was friendly and helpful.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Cristin Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly with areas for adults and kids to enjoy together or separately. Friendly staff and absolutely pristine grounds. We love this resort and have been return customers yearly!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay, great place for kids. Myra is the BEST pool drunk server. Ala cart restaurants are all good. Beautiful fun-filled resort, have been 3 times in the past year
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Goorgen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Rhina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. The pool is super big and nice. I would definitely give this property 5 stars.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Luis Soto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were cleaned daily and done well. Staff were helpful with any questions. Pools were great.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top draw holiday, could not fault anything. Clean, superb staff, great pools, top facilities. Would highly recommended for everyone.
Stayed 12 nights in Apr 2026
Verified review

10/10 Excellent

Olga

Liked: Cleanliness
Excellent service, friendly staff, clean rooms, nice and pleasant atmosphere.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Grygoriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super resort don’t forget sunscreen
Stayed 13 nights in Apr 2026
Verified review

8/10 Good

Latresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely clean and decor #1. Definitely a beautiful place to stay.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Chad Norman

Liked: Cleanliness, amenities, property conditions & facilities
Excellent food, amenities and staff
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job,will come back soon!👍
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this resort. I would suggest staying in the palace to be able to go to all the others. The Mayan Mall was really fun for the whole family between bowling, arcade, ice skating, etc. The staff was extremely friendly, my kids and I all had a wonderful time.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful! The staff make the stay amazing :) Pools and beach are gorgeous!
Stayed 8 nights in Mar 2026
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for families traveling with younger kids. The main pool is fantastic, and having the smaller water park area for young kids is great. For adults or those with older kids, you may want to look at another property on premise that is more geared for their age / closer to water sports.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Carla Rosaura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resort with multiple pools and restaurants. It never felt crowded even though we visited during spring break. Family friendly with lota of incluided activities.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Viktor

Liked: Cleanliness, property conditions & facilities
Parents loved it, great place to stay
Stayed 15 nights in Dec 2025
Verified review

10/10 Excellent

Richard J

Liked: Cleanliness, amenities, property conditions & facilities
Good rooms, amenities, great beach and snorkeling.
Stayed 9 nights in Oct 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a lovely setting. Everything was easily accessible and well kept.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Albert J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools are great, the food was excellent. We've been there before and we will return again
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Barcelo Maya Palace. We love having so many options and being able to play at each of the resort's pools, water slide parks, and beaches. The resort's location is also so nice and close to the Xplor and Xel-ha parks. One disappointment this visit was we weren't able to get a reservation at the teppanyaki restaurant, even thought we inquired when we were checking in.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Our second trip. Everyone and everything was great!
Stayed 4 nights in Mar 2026

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