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Best Western Kilima Hotel

3.0 star property

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Lobby
Full breakfast for a fee on weekends
Standard Room, 1 Double Bed, Non Smoking (Canopy Bed) | Desk, blackout curtains, iron/ironing board, free WiFi
Indoor pool, outdoor pool
Staircase

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
129 Holgate Road, 129, York, ENG, YO24 4AZ
  • Place, Micklegate Bar
    ‪13 min walk‬
  • Place, York Racecourse
    ‪3 min drive‬
  • Place, Shambles
    ‪6 min drive‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪63 min drive‬

Room options

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About this property

Best Western Kilima Hotel

This hotel features an indoor pool, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a sauna and coffee/tea in a common area.
Best Western Kilima Hotel offers 26 accommodations with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.
Our customers tell us that they can't get enough of the helpful staff at Best Western Kilima Hotel. During your stay, you're just a quick walk from West Bank Park. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served weekends for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna
  • Just a 2-minute drive from York City Walls and a few minutes from York Racecourse
Best Western Kilima Hotel offers its guests an indoor pool, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Kilima Hotel. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy a full breakfast on weekends from 7:30 AM and 9:30 AM.
Best Western Kilima Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Weekend full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Reception hall
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 7.50 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kilima Hotel

Best Western Kilima Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 309 reviews
Rating 8 - Good. 122 out of 309 reviews
Rating 6 - Okay. 38 out of 309 reviews
Rating 4 - Poor. 15 out of 309 reviews
Rating 2 - Terrible. 4 out of 309 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Breakfasts

Comfortable rooms, very clean, superb breakfast, frendly staff.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay staff were brilliant facilities were excellent. Hotel location was central to everything
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fabulous breakfast and friendly staff.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, room comfort

Nice Place To Stay In York

It was a nice place and the people who worked there were extremely friendly! Great full English breakfast!
Stayed 1 night in May 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, pleasant staff , lovely breakfast
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very friendly staff and very clean had great facilities will stay again
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, relaxing stay.

Although you do have to spend £10 for car parking, you do get breakfast, a swimming pool and steam room, thrown in. Creaky floors, but room very comfortable and staff were friendly and helpful. Would stay here again, which is always the best recommendation.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff already nice
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with pool

Lovely hotel friendly helpful staff.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, short walk into the city…but regular buses to the centre available. Comfortable traditional hotel, friendly staff. Good sized rooms.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to racecourse, reasonably priced.
Stayed 1 night in May 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Best Western Kilima

Good location and excellent service from the nice German lady doing multiple jobs throughout the hotel.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, very helpful in their recommendations
Stayed 5 nights in Jul 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All i can say is i can't fault a thing very nice people helpful and go out ouf there way to help you i will definitely stay here again every time i visit york
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Allen

Liked: Cleanliness, staff & service

Nice hotel on the outskirts of town

Nice hotel on the outskirts of town not far from the train station. Quiet comfortable rooms. Great breakfast and pleasant staff. Perfect for a weekend while exploring York.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just a little updating of curtains to match wallpaper woukd make a difference Fabulous pool
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and close to train station. Bonus of a swimming pool.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm welcome

Staff very helpful and friendly- breakfast was great too. The hotel is welcoming and warm, decor is a little tired, but the rooms have character 😊
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely place to stay.

Really enjoyed my brief stay. Hotel has charm and character. Staff were brilliant: friendly, helpful, and made me feel very welcome. Room was well-equipped and clean. Hotel was quiet at night. Situated in comvenient location for railway station and city centre.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fabulous, friendly and extremly helpful. Part of the hotel needs an upgrade or refresh but otherwise very convenient.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Ilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Perfect service, lady on the check in was lovely, polite with good manners . Explain me everything, show me the room.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Everything very good but shame says restaurant should be called BB we like to havd evening meal there breakfast was very good
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities
This was a superb stay due to a family feel and exceptional, caring staff. Everything was lovely, except the fact that we were in the old part of the hotel which is not very suited to extreme heat in the summer. Fans were provided but to little avail., it was roasting, even with door open at night. The room itsel was old fashioned but spacious and nice, good beds, good shower, lovely breakfast in the morning. Hotel is a short walk from everywhere, lots of food options in the vicinity. Nearby busses. Would stay there again in a heartbeat because of wonderful staff. lovely breakfat
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service
The hotel was within walking distance to the city centre. Good facilities including a swimming pool. On arrival the receptionist was very welcoming and helpful. The room was spacious and was adequately furnished. The bathroom was a little tired but it was clean enough. For the price point I couldn't really fault the hotel. I'd return to the hotel on my next visit to York and hope that I could book a room in the new extension.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Comfortable large room , room cleaned and tidied every day to high standard. Bit of a walk into the town centre….but bus stop just outside the hotel with regular service every 10 minutes or so
Stayed 3 nights in Oct 2023