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Emerald Residence

3.0 star property

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Photo gallery for Emerald Residence

Front of property
Shower, hair dryer, towels, soap
Superior Suite, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi
Front of property
Standard Quadruple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Room service
  • Housekeeping

Explore the area

View in a map
5 Main St, York, England, YO10 4HJ
  • Place, University of York
    ‪17 min walk‬
  • Place, McArthur Glen Designer Outlet
    ‪4 min drive‬
  • Place, York Racecourse
    ‪8 min drive‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪63 min drive‬

Room options

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, Ensuite

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 122 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, Ensuite

Deluxe Triple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Triple Room, Ensuite

7.4 out of 10
Good
(6 reviews)
  • 169 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room, Ensuite

Deluxe Quadruple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Quadruple Room, Ensuite

9.0 out of 10
Wonderful
(4 reviews)
  • 271 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Quadruple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 238 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Superior Suite, Ensuite

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 241 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, Ensuite

10.0 out of 10
Exceptional
(2 reviews)
  • 198 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Basic Single Room, Shared Bathroom

Basic Single Room, Shared Bathroom | Desk, laptop workspace, iron/ironing board, free WiFi

Basic Single Room, Shared Bathroom

  • 66 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Triple Room, Shared Bathroom

Basic Triple Room, Shared Bathroom | Desk, laptop workspace, iron/ironing board, free WiFi

Basic Triple Room, Shared Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 179 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

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About this property

Emerald Residence

This guesthouse features free self-parking and free Wi-Fi in public areas. Bathrooms are shared and housekeeping is available on request.
Emerald Residence offers 11 accommodations with complimentary bottles of water and a hairdryer. 36-inch Smart televisions come with cable channels. Guests have access to shared bathrooms. Bathrooms include a shower.

This York guest house provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

With your stay at Emerald Residence, you're connected to a shopping centre and just a quick walk from Kohima Museum. Free WiFi in public areas and free self-parking are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Services include a virtual front desk
  • Just a 3-minute drive from McArthur Glen Designer Outlet and a few minutes from York City Walls
Emerald Residence offers its guests room service (during limited hours). Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this 3-star York guest house.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property does not have a front desk. Guests will receive smart lock details. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Emerald Residence York
Emerald Residence Guesthouse
Emerald Residence Guesthouse York

Emerald Residence Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 183 reviews
Rating 8 - Good. 56 out of 183 reviews
Rating 6 - Okay. 38 out of 183 reviews
Rating 4 - Poor. 9 out of 183 reviews
Rating 2 - Terrible. 17 out of 183 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Tracey

Parking available 👍 Location 👍 Towels & bedding SPOTLESS The whole property is in need of a refurbish! Our room, whilst dated but clean enough, had a dreadful musty, cat pee smell that pervaded everywhere … did ask for an air freshener ( which was provided) this is despite the window being wide open for fresh air
Stayed 2 nights in Feb 2026

4/10 Poor

Thenahandige

Travelled with family
Disliked: Cleanliness, amenities
We had a very disappointing experience at this hotel due to serious heating and hot water issues. We had to call reception twice just to get the hot water switched on so we could shower. At night, the water in the en-suite bathroom was ice cold, making it impossible to shower. In the morning, I managed to shower at 7 am, but when my 10-year-old child tried to shower at 8 am, the water was ice cold again. When we contacted reception, we were told that if everyone in the hotel was showering at the same time, the hot water would not work. We were then asked to use a shared bathroom outside, even though we had specifically paid for an en-suite room. In the end, we were forced to use the shared bathroom, which was also poorly cleaned. This was extremely inconvenient and unacceptable, especially when paying for basic facilities such as heating and hot water. I would not recommend this hotel unless they resolve these heating and hot water issues and improve their cleanliness standards.
Stayed 1 night in Feb 2026

8/10 Good

Roberto

Stayed 1 night in Feb 2026

10/10 Excellent

Bhimsingh

Stayed 1 night in Feb 2026

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, amenities
Conveniently located. Fair price, tidy
Stayed 2 nights in Feb 2026

10/10 Excellent

steve

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Except no plug in the sink and the water was very hot. So not able to mix water. Also not informed it was self check in till I got there . Easy once explained though
Stayed 1 night in Dec 2025

10/10 Excellent

Mirela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was good and nice, clean🤗Very good location, the bus is just 1 minute away. Very easy to book, check-in and out. Very pleasant experience. I highly recommend it.
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
staff were there on arrival . normally self check in. i was early lovely place room was clean . number 7 bus over the road into york parking secure and easy. i would stay again on my next visit to york thank you .
Stayed 1 night in Nov 2025

6/10 Okay

Paula

Big room Plenty of space but the bathroom needs a good clean and updating we didn’t use the shower due to it not being of a clean standard
Stayed 1 night in Nov 2025

6/10 Okay

Sandra

Stayed 3 nights in Nov 2025

8/10 Good

jonathan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good room. Sorted us out well
Stayed 1 night in Nov 2025

2/10 Terrible

Damien

Liked: Cleanliness
Ok. For starters when I came, there was work going on downstairs I wasn't really fussed as I was going out However when I was in my room a cleaning my ears, a man just walked it without knocking He just went... Oh!! Sorry!! I didn't realise this room was occupied!! Luckily, I was just cleaning my ears 👂👂 But what if I'd been getting intimate or i farted ect Then the manager came and he at least knocked and he said that he'll need to come in the room at 5pm to check out the radiator I said it was fine as I was gonna be out that night When I turned the telly on, the remote wasn't working So I had to change the channels the old fashioned way with the buttons The location is exceptional and the busses run right pass it as it's on a big road which goes right into York city centre The bed was amazing and a nice soft mattress You get complimentary tea, coffee and a couple of biscuits You have a mirror and a sink with no hot water Id say that you get what you pay for in this accomodation It's exceptional. Not good but not bad either 😕😕😕😕
Stayed 1 night in Nov 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Booking and communication first class, a great price and room was spotlessly clean and as advertised.
Stayed 1 night in Oct 2025

6/10 Okay

Annette

Travelled with partner
Liked: Amenities
Nice large room with comfy beds. Room was cold and noisy.
Stayed 3 nights in Oct 2025

6/10 Okay

Joanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn't in very good condition - broken window, no lock on bathroom door, no fitting on end of bathroom pullcord, no bath or sink plugs. Beds were clean and comfortable and nice to have a fridge in the room. Would suggest self check in details are emailed to customers rather than longish number codes being relayed quickly in a telephone conversation - we'd just had a really long journey and were trying to juggle carrying luggage in with the phone.
Stayed 2 nights in Oct 2025

8/10 Good

Chun Ming

Stayed 1 night in Oct 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After 4 hours of staying in the room a bug crawled across the sheet. When comparing this bug to an online search it is believed that this is a bed bug. Collections of bugs were found around the seems of the headboard.
Stayed 3 nights in Oct 2025

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities
Loads of parking and lovely walk to York centre
Stayed 2 nights in Oct 2025

10/10 Excellent

Dan

Stayed 1 night in Oct 2025

10/10 Excellent

Rajmonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Susan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very tired and run down,basic but shower didn’t work properly head didn’t even spray water out properly the clientele staying made it feel like a migrant hotel and should have been notified of that
Stayed 1 night in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room
Stayed 1 night in Aug 2025

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place to stay. Plenty of tea and coffee bits thank you.
Stayed 1 night in Sep 2025

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Ok for a 2star guest house, but more than a single star away from 4!
Stayed 1 night in Sep 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was difficult as we were not given the entry code in advance and initially no one answered our phone calls. The room was nice.
Stayed 1 night in Aug 2025