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Emerald Residence

3.0 star property

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Front of property
Basic Triple Room, Shared Bathroom | 1 bedroom, desk, laptop workspace, iron/ironing board
Deluxe Quadruple Room, Ensuite | 1 bedroom, desk, laptop workspace, iron/ironing board

Popular amenities

  • Room service
  • Housekeeping
  • Free WiFi

Explore the area

Map
5 Main St, York, England, YO10 4HJ
  • University of York
    ‪16 min walk‬
  • York Racecourse
    ‪19 min walk‬
  • Shambles
    ‪4 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪46 min drive‬

Room options

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Quadruple Room, Ensuite

  • 238.0 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Single Room, Shared Bathroom

Basic Single Room, Shared Bathroom | 1 bedroom, desk, laptop workspace, iron/ironing board

Basic Single Room, Shared Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 66.1 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Quadruple Room, Ensuite

Deluxe Quadruple Room, Ensuite | 1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Quadruple Room, Ensuite

8.0 out of 10
Very good
(2 reviews)
  • 271.1 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Double Room, Ensuite

8.8 out of 10
Excellent
(5 reviews)
  • 122.3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite | 1 bedroom, desk, laptop workspace, iron/ironing board

Superior Twin Room, Ensuite

10.0 out of 10
Exceptional
(2 reviews)
  • 198.3 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Triple Room, Shared Bathroom

Basic Triple Room, Shared Bathroom | 1 bedroom, desk, laptop workspace, iron/ironing board

Basic Triple Room, Shared Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 178.5 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Deluxe Triple Room, Ensuite

Deluxe Triple Room, Ensuite | 1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Triple Room, Ensuite

8.0 out of 10
Very good
(4 reviews)
  • 168.6 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite | 1 bedroom, desk, laptop workspace, iron/ironing board

Superior Suite, Ensuite

8.0 out of 10
Very good
(3 reviews)
  • 241.3 sq m
  • Sleeps 5
  • 3 Single Beds and 1 Double Bed

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3.9 out of 5, Good, (304)
The price is €106
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includes taxes & fees
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About this property

Emerald Residence

Central guesthouse connected to a shopping centre in York with free parking
This guesthouse features free self-parking and free Wi-Fi in public areas. Bathrooms are shared and housekeeping is available on request.
Emerald Residence offers 11 accommodations with complimentary bottles of water and a hairdryer. 36-inch Smart televisions come with cable channels. Guests have access to shared bathrooms. Bathrooms include a shower.

This York guest house provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

With your stay at Emerald Residence, you're connected to a shopping centre and just a quick walk from Kohima Museum. Free WiFi in public areas and free self-parking are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Services include a virtual front desk
  • Just a 3-minute drive from University of York and a few minutes from Jorvik Viking Centre
Emerald Residence offers its guests room service (during limited hours). Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this 3-star York guest house.

Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Conveniences

  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
A virtual front desk provides assistance to guests

Access methods

Host will greet you, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property does not have a front desk. Guests will receive smart lock details. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Emerald Residence York
Emerald Residence Guesthouse
Emerald Residence Guesthouse York

Emerald Residence Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 41 out of 126 reviews
Rating 8 - Good. 36 out of 126 reviews
Rating 6 - Okay. 28 out of 126 reviews
Rating 4 - Poor. 7 out of 126 reviews
Rating 2 - Terrible. 14 out of 126 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A late change of plans meant i needed a last minute room in york on a bank holiday Sunday. This was cheap and in reasonable walking distance to rhe centre, about 20 mins brisk walk. I had low expectations however was pleasantly surprised, room small but clean with a minu fridge, complimentary tea/coffee making facilities, complimentary bottle of water and even had a hairdryer in the room. For the price paid excellent value for a single night.
Stayed 1 night in Apr 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures that are used for single rooms at Emerald House don't do them justice. The room I had contained a mini-fridge, kettle, hairdryer, sink and enough encroutements for both cleaning and drinking and a small TV on an extendable arm, allowing for some background noise whilst chilling. Location wise I needed something close to both the city centre and also the university and this met both needs. There are bus stops on either side of the road quite nearby and these are great to get into town or the out of town shopping centre. The room was quiet (although some other guests tried their best to change that on the Saturday night) and I managed to sleep well both nights I stayed. The room was larger than shown in the pictures and even though it was road facing it nice and quiet. Dining wise there aren't any takeways/restaraunts in the immediate vicinity, but the city centre is a short bus ride away and I took that approach and enjoyed several relaxing walks back from the city centre, back to Emerald house. The host who met me was lovely and helpful, as was the phone support I got before arriving and during my stay. I would stay there again for sure.
Stayed 2 nights in Apr 2025

4/10 Poor

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Ketul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst property to be there They have beds which have wheels so its very much uncomfortable to sleep Broken beds given Worst place to stay Oy hand shower is there but that too does not work properly No staffs after 6-8pm You wnt receive help when needed Most of the furnitures are broken
Stayed 1 night in Apr 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Josephine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good clean comfortable room. Check in was a bit difficult as it is done over the phone and the guy was a bit stroppy. Apart from that room was pleasant, easy access and free parking was great.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mary Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

I don't care about some negative review in this place. All I need is a place to sleep with while spending my holiday in York. And this place is perfect. It has everything I need (towel, toiletries, refreshments). Very clean and tidy. Nice toilet and shower. Location, it is very near in bus stops that could take you in a few minutes to the city center. I enjoy my stay here as much as I enjoy traveling York. I just want a little suggestion to atleast have a microwave oven so we can buy ready to eat foods. Besides that.. everything is perfect.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Cold all night. Radiators turn on minimum heating

Stayed 1 night in Jan 2025

6/10 Okay

Christine, Palen Creek

Travelled with family
Liked: Cleanliness
Room great.bit far to walk back into town.noisy as new years eve and other guests were very loud in hallways.
Stayed 1 night in Dec 2024

6/10 Okay

stuart

Travelled with family
Liked: Cleanliness
A bit out of the way, we dropped lucky with someone being onsite to let us in. Bit of a hike to get food and drink
Stayed 2 nights in Nov 2024

8/10 Good

Anne Marie

Liked: Staff & service
Quite comfortable and a very friendly welcome. Easy to take a bus into the city centre. Highly recommended!

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Great stay warm comfortable tea coffee available comfortable bed about 20 minutes walk to barbican long straight road not to bad
Stayed 2 nights in Nov 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Handy for the ciy

Well priced handy stopover for York city centre with free parking. November time of year. The toom was a bit on the cold side but an electric heater was included to help. Ensuite, everything worked. Remote check -in was a breeze.
Stayed 1 night in Nov 2024

6/10 Okay

Roy

Stayed 3 nights in Nov 2024

2/10 Terrible

Mick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emerald joke

Really poor. Room was cold...only a oil filled radiator in the room as the heating was not on. I was in the attic with a shared bathroom. The sink in the room was useless. Both taps were impossible to clse. Require replacing. I should know im a retired plumber. Banged my head fourtimes on the ceiling beams and im only a small guy.. As for the shared bathroom it was filthy. Shower curtain was mouldy and the bath panel was cracked and hanging off Toilet seat (pine) was split and unhygienic. Taps in the hand basin same as in my room. Fair enough i went for the price in comparison to other similar accommodations but rest assured i will never stay there again. Awful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Robert

Stayed 1 night in Oct 2024

6/10 Okay

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for visiting York as buses are frequent.
Stayed 2 nights in Nov 2024

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Good location

Easy place to find and direct taxi's to
Stayed 2 nights in Nov 2024

6/10 Okay

Lorilei

Travelled with family

Fine but not great

Bit old, need to refurbish and upgrade the beds and rooms
Stayed 2 nights in Aug 2024

2/10 Terrible

Kelly

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Travelled with family

People above us arguing and police all Over

We arrived all seem good. Radiator in the bathroom had a bad leak so every time you went to the toilet, your pants and socks ended up soaking. We were on the bottom floor right beside the front door which we Heard banging every time anybody come in the people stopping above us arguing all night And they knocked on my door Disturbed me and my two children then 3 police Vans arrived For the people arguing, then we got disturbed again with the police at our window with Set of ladders To Claim up to the top room above us So I was not good at all as my children were very scared spoilt our weekend that was on the Friday night then on the Saturday afternoon we had the police back at the door. We have been looking forward to this weekend for awhile and it got spoilt by the police and the people upstairs it’s not what you expect when you pay for hotel for a quiet weekend so pretty much waste of money I thought the manager might to come and see us on the Saturday to explain what was going on with all the police Outside, my window but never heard anything to be quite truthfully I think they should’ve been an apology and maybe it’s a bit of a refund as I drove for two hours to get there spent quite a bit of money on the hotel. My kids ended up scared and not want to go out.
Stayed 2 nights in Oct 2024