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Impossible Motel

3.0 star property

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Photo gallery for Impossible Motel

Luxury Room, Hot Tub (Sir Joseph Terry) | View from room
Reception
Luxury Room, Hot Tub (Sir Joseph Terry) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi
Breakfast, lunch and dinner served
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
3 St. Helens Square, York, England, YO1 8QN
  • Place, Shambles
    ‪3 min walk‬
  • Place, York Minster
    ‪3 min walk‬
  • Place, York Christmas Market
    ‪3 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

View all photos for Signature Double Room, Hot Tub (Stella Solarium)

Signature Double Room, Hot Tub (Stella Solarium) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Signature Double Room, Hot Tub (Stella Solarium)

  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Design Double Room - 2 Baths (Labyrinth)

Design Double Room - 2 Baths (Labyrinth) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Design Double Room - 2 Baths (Labyrinth)

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room (Dungeon)

Basic Double Room (Dungeon) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Basic Double Room (Dungeon)

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Room - Bath for 2 (The Red Room)

Romantic Room - Bath for 2 (The Red Room) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Romantic Room - Bath for 2 (The Red Room)

  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room, City View (Sublime)

Classic Double Room, City View (Sublime) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Classic Double Room, City View (Sublime)

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Superb)

Deluxe Room (Superb) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Deluxe Room (Superb)

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, City View (Splendid)

Classic Room, City View (Splendid) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Classic Room, City View (Splendid)

  • 13 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room, Hot Tub (Sir Joseph Terry)

Luxury Room, Hot Tub (Sir Joseph Terry) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Luxury Room, Hot Tub (Sir Joseph Terry)

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room, No Windows (The Bank Vault)

Economy Double Room, No Windows (The Bank Vault) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Economy Double Room, No Windows (The Bank Vault)

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Room - Bath for 2 (Sensational)

Elite Room - Bath for 2 (Sensational) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Elite Room - Bath for 2 (Sensational)

9.0 out of 10
Wonderful
(2 reviews)
  • 13 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, City View (Spectacular)

Comfort Room, City View (Spectacular) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Comfort Room, City View (Spectacular)

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Double Room, No Windows (Mail Room)

Economy Double Room, No Windows (Mail Room) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Economy Double Room, No Windows (Mail Room)

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room, No Windows (Experience)

Economy Double Room, No Windows (Experience) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Economy Double Room, No Windows (Experience)

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Impossible Motel

Adults-only hotel with bars/lounges and 24-hour front desk
A restaurant, 2 bars/lounges and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance. Change of towels is available on request
Impossible Motel offers 13 air-conditioned accommodations with complimentary bottles of water and designer toiletries. Beds feature Egyptian cotton sheets and premium bedding. 40-inch Smart televisions come with pay-per-view films.

Bathrooms include complimentary toiletries and hairdryers. This York hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Impossible Motel. During your stay, you're just a quick walk from York Minster. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Services include a concierge, tour or ticket assistance and a porter
  • Just a 4-minute walk from York Minster and 4 minutes on foot from Shambles
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Impossible Motel.

This 3-star York hotel is smoke free.

Impossible Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Impossible Tea Room – On-site café. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Pink – On-site cocktail bar. Open daily.
Impossible Wonderbar – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Impossible Restaurant
  • Impossible Tea Room
  • Impossible Wonderbar
  • Pink

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • Pay films

Food and drink

  • Champagne service
  • Free bottled water

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Impossible Motel York
Impossible Motel Hotel
Impossible Motel Hotel York

Impossible Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 76 out of 131 reviews
Rating 8 - Good. 22 out of 131 reviews
Rating 6 - Okay. 17 out of 131 reviews
Rating 4 - Poor. 10 out of 131 reviews
Rating 2 - Terrible. 6 out of 131 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Stayed 1 night in Sep 2025

6/10 Okay

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quirky hotel

Hotel was really nice and clean and the staff were lovely. The downside for me was the toilet. It was very exposed. I stayed with my husband of 26yrs so I'd say we know each other pretty well. That being said, i still like my visits to the loo slightly more private so to only have a piece of frosted glass to just about cover me if i leaned back, left me feeling over exposed. The other slight downside is for light sleepers in the basement rooms...they are noisy. You can hear the water through the exposed pipes so every shower, toilet flush and tap in adjacent rooms woke me up. My husband though slept like a log.....the beds are so comfy.
Stayed 1 night in Sep 2025

6/10 Okay

Dominic

Liked: Room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay!

Amazing stay for my partners birthday - had the option to add surprise balloons and gifts into the room prior arrival- wonderful option! Also upgraded us to the terrace + hot tub room for our second night and it really made the stay special - staff were wonderful, super thoughtful with the smaller touches, and couldn’t do enough for us, would stay here again in a heartbeat!
Stayed 2 nights in Aug 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Isobel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Lilli

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room was OK. The staff were helpful. Our room lost power at 10pm and ended up being the fan was tripping out the power. We weren’t able to shower because of this as the fan wouldn’t work and it was underground. The bar upstairs was quite loud. Overall pretty dissapointing because of the issue with the room.
Stayed 1 night in Aug 2025

8/10 Good

Nathaniel

Stayed 2 nights in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at Impossible Motel.

Was amazing. The room was beautiful with the extras and the hot tub topped the weekend off for our 30th wedding anniversary. Going to come every year. Staff was amazing. Highly recommend this hotel it’s an amazing experience. Thank you😍
Stayed 1 night in Aug 2025

10/10 Excellent

Valeri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice staff and great rooms
Stayed 1 night in Aug 2025

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and intersting decor, loved it. Some of the bed cannopy needs some attention. You neex to be very friendly with anyone your sharing the room with a bathroom open plan to room and can hear everthing.
Stayed 1 night in Jul 2025

2/10 Terrible

chris

Travelled with family
Stayed 1 night in Jul 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jul 2025

6/10 Okay

Travis

Disliked: Staff & service, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Samantha

Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, beautiful hotel with very welcoming and helpful staff
Stayed 1 night in May 2025

8/10 Good

Bren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Suitable for quirky personalities.

We stayed in the Impossible Motel, the Labyrinth room. The location is excellent, with shops, bars, restaurants etc available as soon as you exit the front door. The walk to the hotel from where we parked took only 6 minutes. Two negatives for the room. 1. The room is underground and it smells musty and damp and it’s quite strong. There are already diffusers in the room but they don’t help. Bring your own air fresheners. 2. Even with all the lighting options on, it’s very dim. The missus struggled to get ready while using the mirror. We did locate all the lights and they weren’t enough for certain circumstance. General info. This is the room with the bed suspended from the ceiling on chains. The chain links are welded so the bed doesn’t swing, for those of you who wondered, I did. When needing light for any useful purpose, the room is quite cosy. The floors are bare paving though and while slippers are provided, I would advise bringing your own. Most of the ceilings are low, I’m 6ft and had to stoop much of the time. The bathroom has 2 baths side-by-side so you and your partner can bath next to each other while sharing a drink. We made use of that. Despite the negatives, it was quirky and while we’d stay again in the hotel, we’d likely try another of the room options, but if the Labyrinth Room was the only one available, we’d take it again.
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Steve

Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and unusual hotel! We had such fun
Stayed 1 night in May 2025

8/10 Good

Christian, Hockessin

Liked: Cleanliness, amenities, property conditions & facilities
Interesting and eclectic hotel in an ideal location in the wonderful city of York. Parking was a challenge though, and warnings about street noise were warranted. not recommended for anyone with accessibility challenges.
Stayed 1 night in May 2025

6/10 Okay

William F

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

No lo recomiendo.

El lugar céntrico. No tiene ascensor y son muchas escaleras. Servicio genial, pero la habitación súper pequeñas, ni las maletas se pueden abrir, baño súper pequeños, en realidad no se lo recomiendo a nadie.
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I personally loved the motel, unfortunately it was too dark for the wife. The noise from the bar/club was loud, but not bad enough to worry about. Location is amazing. Lots near by .
Stayed 2 nights in Apr 2025

6/10 Okay

john

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2025