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The Westin Zagreb

5.0 star property

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Photo gallery for The Westin Zagreb

Lobby
Meeting facility
Meeting facility
Restaurant
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service

Explore the area

View in a map
Krsnjavoga 1, Zagreb, 10000
  • Place, Croatian National Theatre
    ‪7 min walk‬
  • Place, Ban Jelacic Square
    ‪15 min walk‬
  • Place, Zagreb Cathedral
    ‪18 min walk‬
  • Airport, Zagreb (ZAG)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed, City View

9.0 out of 10
Wonderful
(54 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, City View

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Smoking, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Smoking, City View

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms, City View

Presidential Suite, 2 Bedrooms, City View | Living room | 102-cm LCD TV with satellite channels, TV, pay films

Presidential Suite, 2 Bedrooms, City View

  • 190 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Westin, Junior Suite, 1 Bedroom

Westin, Junior Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Westin, Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

The Westin Zagreb

Luxury hotel with full-service spa and fitness centre
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
The Westin Zagreb offers 349 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature premium bedding. A pillow menu is available. 102-cm LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Zagreb hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The Westin Zagreb's great location gets high marks from our customers. During your stay, you're just a quick walk from Mimara Museum. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, facials or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a sauna and fitness classes
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Mimara Museum and 6 minutes on foot from Marulic Square
  • Cats and dogs welcome for a fee
The Westin Zagreb offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 17222 square feet (1600 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the luxury The Westin Zagreb. For a fee, parking is available.

This 5-star Zagreb hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
The Westin Zagreb has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 20 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Shopping

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 17,222 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet (80 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (115 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 102-cm LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 10
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 per person
  • Self-parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 30.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 10 (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)
  • Rollaway bed fee: EUR 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Westin Hotel Zagreb
Westin Zagreb
Zagreb Westin
Westin Zagreb Hotel
The Westin Zagreb Hotel Zagreb
The Westin Zagreb Hotel
The Westin Zagreb Zagreb
The Westin Zagreb Hotel Zagreb

The Westin Zagreb Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 994 reviews
Rating 8 - Good. 301 out of 994 reviews
Rating 6 - Okay. 115 out of 994 reviews
Rating 4 - Poor. 33 out of 994 reviews
Rating 2 - Terrible. 31 out of 994 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clark W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

6/10 Okay

Shara

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location - about a 15 minute walk from the city center. The indoor pool and gym are among the best I've seen at any hotel. We had a very good check in experience and the bed very comfortable. We also had a very lovely view of the city. We did experience issues with maintenance and a coffee machine - the main light was flickering, the air conditioner not working, the toilet was making a croaking sound. We were also promised a coffee machine with capsules, but our room only had a kettle and instant coffee packages. Everything was fixed, but the maintenance person left a mess on the floor and toilet and it took 4 requests to get our coffee machine (I don't know why a property like the Westin would provide any room with instant coffee packages). The hotel lobby and common areas are nice, but the rest of the hotel is very dated. The hallways smell musty, the carpets are very badly stained and ripped in some places as well as the wallpaper (at least on Floor 12). Our room was not very clean - stained carpet, dirty headboard, and very dusty. The hallways on the pool/fitness floor smell heavily of cigarette smoke. This could be a very beautiful hotel, but not up to Westin standards. An update and ensuring rooms are clean and in working order before checking in guests would make a big difference.
Stayed 3 nights in Jul 2025

10/10 Excellent

Juanita J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities and the staff were amazing.
Stayed 6 nights in Jul 2025

10/10 Excellent

IGOR

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jul 2025

8/10 Good

Zoran

Travelled with family and small children
Liked: Staff & service, amenities
Central location
Stayed 1 night in Jun 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is very nice, the rooms are very comfortable. The location is not great for site seeing. The front desk person at checkin was very nice. I asked about parking, was told it was free and I was given a receipt to get in and out of the lot in the afternoon. The next day when I left I asked for a receipt to get out of the lot and the same person told me that it would cost 15 euro. I told her I was confused because the day before she said it was free. She then said she would ask her collegue, came back and told me they would give me the parking for free but were doing me a favor. I am a platinum member with Marriott, which they new.
Stayed 1 night in Jul 2025

4/10 Poor

Juan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dated property with lack of proper maintenance. Worn and damaged carpet in room halls and inside rooms. Furniture inside rooms in very bad shape.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dragan

Great breakfast buffet, great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter, Gibsonia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, great room
Stayed 1 night in Jun 2025

6/10 Okay

Zachery

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Fine hotel, not 5 stars.

This hotel was fine but is definitely not 5 stars. It was quite expensive for a 2 twin room. The room is dated (not a big deal) but bell service was nonexistent. The bell person watched for 10 minutes as we loaded our bags onto a cart and push them through the lobby, then proceeded to ask if we wanted help pushing it up the elevator only - seemed as if they wanted a tip without helping with the heavy lifting and loading of bags. The pool area is part of a gym which is a private business not associated with the hotel. Crowded and had smell of sweat - not a 5 star experience. Breakfast was fine but need more coffee options at buffet - latte, espresso machine? The hotel has potential to be nice, but this is a 3 or 4 star and should not be considered 5 star at present.
Stayed 1 night in Jun 2025

10/10 Excellent

Sinisa

Stayed 1 night in May 2025

10/10 Excellent

Judy

Stayed 3 nights in May 2025

8/10 Good

Hari Dass

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location and excellent quality hotel
Stayed 4 nights in Apr 2025

8/10 Good

Karen

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Busy hotel

We stayed here for about 8 nights. It's conveniently located, tram across the road. Can easily walk to the downtown area. We had two rooms in this hotel. The first 4 nights we had a room on the 14 the floor, close to a main intersection, it was pretty loud in the morning. In the corner behind the desk, the corner wall looked a little black. We only noticed this because we had to move the desk. The breakfast was good. Rooms could do with an update. It's a very busy hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Stacy

Stayed 2 nights in Apr 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Stayed 2 nights in Mar 2025

10/10 Excellent

Inna S.

Disliked: Cleanliness, amenities, property conditions & facilities
Nothin special other than walkable to City center
Stayed 2 nights in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Zagreb

This was a gorgeous hotel in the heart of Zagreb. It was clean, breakfast was spectacular, the room was amazing and the staff was friendly.
Stayed 1 night in Feb 2025

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

zdravko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Feb 2025

8/10 Good

Kristine Ryan, Greendale

Stayed 9 nights in Dec 2024

10/10 Excellent

Guillermo, Broomfield

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this place. The staff was super helpful
Stayed 3 nights in Jan 2025

8/10 Good

Keita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice complementary amenities
Stayed 1 night in Jan 2025