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Aparthotel

Naco Aparthotel by Arca Spa

4.0 star property

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Photo gallery for Naco Aparthotel by Arca Spa

Front of property
Suite (Rooftop) | Living room | Flat-screen TV
Indoor pool, open 8:00 AM to 9:30 PM, pool loungers
Junior Suite | Hypo-allergenic bedding, in-room safe, desk, soundproofing
Indoor pool, open 8:00 AM to 9:30 PM, pool loungers

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Laundry room

Explore the area

View in a map
Spissstrasse 44, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪6 min walk‬
  • Place, Zermatt - Furi
    ‪11 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Studio (North)

Studio (North) | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Studio (North)

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Studio (South)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Studio (South)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Apartment

Apartment | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Apartment

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite (Rooftop)

Suite (Rooftop) | Living area | Flat-screen TV

Suite (Rooftop)

  • Mountain view
  • 4 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Living room | Flat-screen TV

Junior Suite

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 1 Double Bed (Matterhorn View)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Studio, 1 Double Bed (Matterhorn View)

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Apartment (Garden)

Apartment (Garden) | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Apartment (Garden)

  • Garden view
  • 3 bedrooms
  • Sleeps 7
  • 3 Double Beds
  • Free Wi-Fi

Similar properties

Building design
Alpenlodge
Zermatt
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Bar
4.9 out of 5, Exceptional, 219 reviews
The price is €272
includes taxes & fees
14 Jun - 15 Jun
Alpenlodge

About this property

Naco Aparthotel by Arca Spa

Spend your day on the slopes, and return to Naco Aparthotel by Arca Spa to take a dip in an indoor pool and relax in a full-service spa. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Thoughtful touches include bathrobes and slippers. Other touches available are free WiFi and an electric kettle.
Naco Aparthotel by Arca Spa offers 25 accommodations with a safe and complimentary bathrobes. Flat-screen televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, slippers and hairdryers.

This Zermatt aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Arca. Services include massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Naco Aparthotel by Arca Spa. During your stay, you're just a quick walk from Zermatt Visitor Center. Features include free breakfast and free WiFi in public areas, plus a full-service spa. This upmarket aparthotel has 25 apartments. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a flat-screen TV and a fridge
  • Free buffet breakfast served daily
  • Free WiFi
  • Take a swim in the indoor pool
  • Treat yourself to massages at Arca
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • On-site recreation includes a steam room, a sauna and snowshoeing
  • Steps from Zermatt-Matterhorn Ski Paradise and 5 minutes on foot from Zermatt Visitor Center
During the winter, enjoy on-site recreational activities like snowboarding, sledging and snowshoeing. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes.

Free breakfast is available daily. Public spaces have free WiFi.

This 4-star Zermatt aparthotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Ski

  • Close to skiing
  • Ski lifts nearby
  • Ski runs nearby

Pool/Spa

  • Full-service spa
  • Indoor pool
  • Massage
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Daily housekeeping
  • Electrical adapters
  • Free local calls
  • Free newspapers in lobby
  • Guidebooks
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Restaurant dining guides
  • Safe
  • Safe at front desk

Location highlights

  • In the mountains

Things to do

  • Bicycle rentals
  • Sledding
  • Snowboarding
  • Snowshoeing

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 25 units
  • Bicycle rentals
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Kitchen/kitchenette fee: CHF 30 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:30 PM
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Naco Aparthotel Spa
Naco By Arca Spa Zermatt
Naco Aparthotel by Arca Spa Zermatt
Naco Aparthotel by Arca Spa Aparthotel
Naco Aparthotel by Arca Spa Aparthotel Zermatt

Naco Aparthotel by Arca Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 132 out of 145 reviews
Rating 8 - Good. 10 out of 145 reviews
Rating 6 - Okay. 3 out of 145 reviews
Rating 4 - Poor. 0 out of 145 reviews
Rating 2 - Terrible. 0 out of 145 reviews

10/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Houng

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staffs from breakfast and room is very modern and clean.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Renee

Liked: Cleanliness, property conditions & facilities, communication
Spacious and spotless room, great mountain views and excellent customer service from reception to dining staff and cleaning crew. Thoroughly enjoyed our stay :)
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Vannessa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, breakfast was great, and great views.
Stayed 6 nights in Sep 2025
Verified

6/10 Okay

Anna Christina

Liked: Cleanliness, room comfort, communication
We stayed at Naco Zermatt as a family of four 2 adults 2 kids 8&11 and had a wonderful experience. We loved our apartment—it was comfortable, well-designed, and perfect for a family stay. The spa was a great bonus and very relaxing after a day out. The location is excellent, making it easy to get around Zermatt, and the staff were consistently friendly and welcoming. We would happily stay here again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, amenities, property conditions & facilities
good breakfast selection, great spa pool and steam room, would highly recommand
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Armin

Liked: Cleanliness, amenities, property conditions & facilities, communication
It a great place to stay. Looks really modern and newly renovated. Will definitely recommend and stay again. Breakfast is great also.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

G

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful place to stay.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Ozan

Liked: Cleanliness, room comfort, communication
Very good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fion

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and helpful staff providing maps and recommendations for hikes, would definitely come again!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Awais

Liked: Cleanliness, amenities, property conditions & facilities
What an amazing place to stay In Zermatt, away from the noise but still very close to everything and the train station. Large rooms with all amenities and very clean and comfortable. Made our stay memorable
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Morteza

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great hotel
Stayed 1 night in Jun 2023
Verified

8/10 Good

mc

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff are very helpful.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Hoai

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay. Walkable, close to train station, restaurants, indoor pool and sauce were great, breakfast is ok, would stay again
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, room comfort, communication

Great hotel

Stayed here as part of a longer trip. This is a great hotel with an outstanding staff. It is close to the train station. We were able to transport our luggage from the train station to the hotel without issue. The breakfast was outstanding. The last day we left early and were unable to partake in the breakfast so the staff made us sandwiches to take with. I would definitely stay here again.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jui Hwa

Liked: Cleanliness, room comfort, communication
a short walk from train station, convenient to everything, clean and cosy, excellent breakfast and other amenities.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Blake

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quality of the accommodation was very nice, heated pool was lovely, great service, generous check-in/check-out times. We were very happy with our stay
Stayed 2 nights in May 2024
Verified

8/10 Good

Iris

Liked: Cleanliness, room comfort, communication
Very nice hotel and comfortable. Nice warm pool too.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Williamson

Liked: Cleanliness, room comfort, communication

Terrific value from a hotel snob

I usually find faults in hotels but this hotel has tremendous value and is clean. We enjoyed the indoor saltwater pool and the convenience from the train station. Breakfast had solid mix of western comforts and more traditional local fare. Enjoyed so much we actually extended the stay by a day.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Atsuyoshi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and breakfast was great. The pool was also nice!
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Wai Ming

Liked: Cleanliness, room comfort, communication
The staff are polite and helpful. I was really impressed by the breakfast and the view of Matterhorn from the balcony of my room.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Lovely Naco!

This was a wonderful hotel, especially for our family. Front desk staff is very kind and helpful.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Insuk

Liked: Cleanliness, property conditions & facilities, communication
Everything was great. Thank you.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Sum Wai

Liked: Cleanliness, amenities, property conditions & facilities, communication
My family love it a lot.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, room comfort, communication
Easy walk from the train. The staff were very helpful. Room was clean and large with a nice balcony. Spa was fantastic as was the breakfast. All in all, a great stay!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent stay and highly recommend. Maria was great, loved the cheese buffet.
Stayed 7 nights in Feb 2024

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