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Aparthotel

Naco Aparthotel by Arca Spa

4.0 star property

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Photo gallery for Naco Aparthotel by Arca Spa

Interior entrance
Spa
Suite (Rooftop) | In-room dining
Junior Suite | Living room | Flat-screen TV
Junior Suite | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Kitchen
  • Housekeeping
  • Laundry

Explore the area

View in a map
Spissstrasse 44, Zermatt, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪19 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)
    ‪84 min drive‬

Room options

View all photos for Studio (North)

Studio (North) | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Studio (North)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Living room | Flat-screen TV

Junior Suite

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Double Bed (Matterhorn View)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Studio, 1 Double Bed (Matterhorn View)

  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio (South)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Studio (South)

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment

Apartment | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Apartment

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Rooftop)

Suite (Rooftop) | Living area | Flat-screen TV

Suite (Rooftop)

  • 4 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Apartment (Garden)

Apartment (Garden) | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Apartment (Garden)

  • 3 bedrooms
  • Sleeps 7
  • 3 Double Beds

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Sauna, aromatherapy, hot stone massages, deep-tissue massages

Arca Aparthotel & Spa

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.8 out of 5, Exceptional, 181 reviews
The price is €246
includes taxes & fees
9 Sept - 10 Sept
Arca Aparthotel & Spa

About this property

Naco Aparthotel by Arca Spa

Mountain ski retreat with full-service spa and indoor pool
Spend your day on the slopes, and return to Naco Aparthotel by Arca Spa to take a dip in an indoor pool and relax in a full-service spa. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Thoughtful touches include bathrobes and slippers. Other touches available are free WiFi and an electric kettle.
Naco Aparthotel by Arca Spa offers 25 accommodations with a safe and complimentary bathrobes. Flat-screen televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, slippers and hairdryers.

This Zermatt aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Arca. Services include massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Naco Aparthotel by Arca Spa. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast and free WiFi in public areas, plus a full-service spa. This upmarket aparthotel has 25 apartments. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a flat-screen TV and a fridge
  • Free buffet breakfast served daily
  • Free WiFi
  • Take a swim in the indoor pool
  • Treat yourself to massages at Arca
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • On-site recreation includes a steam room, a sauna and bicycles to rent
  • Steps from Zermatt-Matterhorn Ski Paradise and 3 minutes on foot from Tour Monte Rosa
During the winter, enjoy on-site recreational activities like snowboarding, sledging and snowshoeing. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes.

Free breakfast is available daily. Public spaces have free WiFi.

This 4-star Zermatt aparthotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Property amenities

Ski

  • Close to skiing
  • Ski lifts nearby
  • Ski runs nearby

Pool/Spa

  • Full-service spa
  • Indoor pool
  • Massage
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM

Bedrooms

  • 3 bedrooms
  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Electrical adapters
  • Free local calls
  • Free newspapers in lobby
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Restaurant dining guides
  • Safe
  • Safe at front desk

Location highlights

  • In the mountains

Things to do

  • Bicycle rentals
  • Sledding
  • Snowboarding
  • Snowshoeing

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 25 units
  • Bicycle rentals
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Kitchen/kitchenette fee: CHF 30 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:30 PM
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Naco Aparthotel Spa
Naco By Arca Spa Zermatt
Naco Aparthotel by Arca Spa Zermatt
Naco Aparthotel by Arca Spa Aparthotel
Naco Aparthotel by Arca Spa Aparthotel Zermatt

Naco Aparthotel by Arca Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 121 out of 133 reviews
Rating 8 - Good. 10 out of 133 reviews
Rating 6 - Okay. 2 out of 133 reviews
Rating 4 - Poor. 0 out of 133 reviews
Rating 2 - Terrible. 0 out of 133 reviews

10/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

gayatri

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Sum Wai

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family love it a lot.
Stayed 2 nights in Apr 2025

10/10 Excellent

Colin Smith

Travelled with group
Liked: Cleanliness, room comfort

Excellent apart-hotel

All the reviews are spot-on. The Naco apartments are great - clean, well set out and have much better amenities than I was expecting. The pool/spa area is really nice and breakfast is excellent. Also everyone was really helpful and we much appreciated the baggage being taken to the train station!
Stayed 4 nights in Apr 2025

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, room comfort
Easy walk from the train. The staff were very helpful. Room was clean and large with a nice balcony. Spa was fantastic as was the breakfast. All in all, a great stay!
Stayed 3 nights in Feb 2025

10/10 Excellent

Syd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is an outstanding hotel with nice accomodations, friendly staff, and excellent location at a great value. The pool and spa are nice, and the breakfast buffet is a great start to the day. It is conveniently located to the bus transportation to all of the slopes, and is an easy walk from the train station. The room itself was very clean and modern. Our family was truly delighted with our stay. If you are considering, don't hesitate!
Stayed 4 nights in Mar 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location with a good Spa facility including both steam room and dry sauna, pool was clean with a number of different water jets to soothe the sore muscles, along with an air jet bed. Room was good with a small locket/eating area that was equipped for short stays. There is a bar that has load music close by that could disturb your sleep if you don’t have ear plugs. It was load!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kris

Liked: Cleanliness, property conditions & facilities
Perfect apartment for a family of four. Very clean, modern and spacious
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Lovely Naco!

This was a wonderful hotel, especially for our family. Front desk staff is very kind and helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Mingqi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a studio (north) room. It is spacious and bathroom is modern. The room has a balcony with mountain view. Full kitchen. Not far from train station but in a quiet area. Breakfast is excellent. Indoor pool is also a plus. Like the place very much.

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, room comfort

Stay Here!

Wonderful room, beautiful location, had a balcony facing the Matterhorn! The breakfast was awesome, the staff was all pleasant!
Stayed 3 nights in Oct 2024

8/10 Good

Atsushi

Travelled with family
Stayed 2 nights in Oct 2024

10/10 Excellent

Alan

Liked: Cleanliness, amenities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kym

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, modern, spacious rooms. Front desk is very nice and location is good and close to train station. Best I have seen in Switzerland for the price.
Stayed 4 nights in Aug 2024

10/10 Excellent

priyamvada

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2024

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Sheila Marie

Liked: Cleanliness, property conditions & facilities
Clean! New property
Stayed 2 nights in Aug 2024

10/10 Excellent

Hoai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Walkable, close to train station, restaurants, indoor pool and sauce were great, breakfast is ok, would stay again
Stayed 2 nights in Aug 2024

10/10 Excellent

visvanathan, Fairfax

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelleny location with easy access to train station, shopping and restaurants. Friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Qing

Travelled with family
Liked: Cleanliness, room comfort
Brand new hotel, spacious room, with everything you need, I have never been in such nice hotel room with this price in Europe ever! The breakfast is also the best, from hot to cold, variety of foods and fresh squeezed orange juice!
Stayed 2 nights in Aug 2024

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming staff. Perfect location, close to town but in a more peaceful area. Great views!!
Stayed 2 nights in Jul 2024

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a wonderful experience, we did not rent to leave. The place was spectacular. We had a junior suite and it loved up to its name. Highly recommend for cleanliness, decor, relaxation, views and everything else.
Stayed 3 nights in Jul 2024

10/10 Excellent

MAN YI

Stayed 2 nights in Jul 2024