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The Pollux

4.0 star property

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Photo gallery for The Pollux

Exterior
View from room
Bar (on property)
Exterior
3 restaurants, breakfast, lunch, dinner served; Regional cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Spa

Explore the area

View in a map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Airport, Sion (SIR)
    ‪87 min drive‬

Room options

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

9.2 out of 10
Wonderful
(9 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Gallery Single Room

Gallery Single Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Gallery Single Room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, Balcony

  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About this property

The Pollux

Family-friendly hotel with 3 restaurants and full-service spa
This smoke-free hotel features 3 restaurants, a full-service spa and a fitness centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
The Pollux offers 35 accommodations with minibars and a safe. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.
Our customers tell us that they can't get enough of the helpful staff at The Pollux. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Enjoy features like free breakfast and free WiFi in public areas, plus 3 restaurants.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Regional cuisine while dining at Restaurant Pinte
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from Matterhorn Museum and 12 minutes on foot from Zermatt-Furi Gondola
  • Airport shuttle service available for a fee
The Pollux offers its guests a full-service spa, a sauna, and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Spa services, a terrace, and an arcade/games room are also featured at the family-friendly The Pollux.

This 4-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Restaurant Pinte – This restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Restaurant Arvenstube – This restaurant specialises in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Chami Bar Fire Place – This bar only serves light fare. Open daily.
Vegistube – On-site theme restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per day)
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Hardwood flooring in room
  • Lift
  • Tile flooring in room

More

  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 11 October and 14 November.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pollux

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 45 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

The Pollux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 207 out of 273 reviews
Rating 8 - Good. 55 out of 273 reviews
Rating 6 - Okay. 8 out of 273 reviews
Rating 4 - Poor. 2 out of 273 reviews
Rating 2 - Terrible. 1 out of 273 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Disliked: Staff & service, property conditions & facilities
Definitely I don’t recommend it over price hotel and terrible customer service , the lady at the reception very mean,
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline, Vienna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pollux boutique hotel is right on the Main Street so walking distance from the train station and all the shops. Our room has a balcony with a great view of the Matterhorn. The breakfast buffet is delicious with fresh made juices and lots of food choices. We enjoyed our time and definitely would stay here again next time.
Front of the hotel
View from our balcony
View from our room
Main Street and hotel front view
Stayed 3 nights in Aug 2025

10/10 Excellent

Biraju

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super place to even stay with kids.
Stayed 2 nights in Aug 2025

10/10 Excellent

Chad

Stayed 1 night in Jul 2025

10/10 Excellent

Adel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniela

Stayed 1 night in Jul 2025

10/10 Excellent

Therese, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Jul 2025

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Great breakfast. Friendly staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly. I felt as safe as being at home. The breakfast and dinner were great! It was a very short & convenient walk from the train station. My family misses it…
Stayed 1 night in Jun 2025

10/10 Excellent

Chac, Millbrae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel style it was really welcoming
Stayed 1 night in Jun 2025

10/10 Excellent

Loh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located on the main street in Zermatt, within minutes from the train station. The room is spacious and beds are comfortable..the breakfast was superb too. We used the sauna rooms in the wellness centre which is free for use. They were in tip top condition.
Stayed 1 night in Jun 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great, rooms are very nice with comfortable beds. Great saunas for relaxing.
Stayed 1 night in May 2025

10/10 Excellent

Albert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Yubao, NORTHVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location，
Stayed 1 night in May 2025

10/10 Excellent

Kee Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grateful for the hospitality!

Fantastic Staff. Friendly and helpfull. Pack your breakfast if you need to take an early train. Even help us to celebrate our birthday by giving us a birthday cakes and card. Very convenient . Walking distance to the train station.
Stayed 4 nights in Apr 2025

8/10 Good

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, with a very convenient location close to the train station. The hotel is pretty and comfortable, with its own restaurant. The room was spacious and comfortable. It was on the top floor and had a glass ceiling to see the mountains. The only downside was that it was very noisy at night because it was right on the Main Street and people were out late.
Stayed 2 nights in Apr 2025

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Friendly staff. Great location for a ski trip.
Stayed 6 nights in Mar 2025

10/10 Excellent

Arnold

Stayed 1 night in Jan 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was not to like. Busy restaurants, busy, cozy bar, centrally located, terrific staff, clean, great beds. Nice variety in the common sauna area. The list goes on and on. Thank you, Hotel Pollux!!
Stayed 7 nights in Feb 2025

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Tomy

Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Boutique Hotel in the heart of Zermatt

This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey, halifax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing. The property is clean and rooms are spacious with plenty of storage. The staff are pleasant, friendly and always willing to help.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Stayed 2 nights in Dec 2024