See all properties

Mercure Zhangjiajie Tianmen Mountain

4.0 star property

Choose dates to view prices

Photo gallery for Mercure Zhangjiajie Tianmen Mountain

Lobby
Property video
Exterior
Gym
Interior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
18 Ziwu Road, Yongding District, Zhangjiajie, Hunan, 427000
  • Place, Tujia Folk Customs Park
    ‪2 min drive‬
  • Place, Tianmen Mountain Cable Car
    ‪5 min drive‬
  • Place, Zhangjiajie National Forest Park
    ‪8 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, free minibar

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, free minibar

Executive Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Room, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds

A hotel room with two beds, a TV, a desk, and a large window.

Executive Room, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a TV mounted on the wall, and a view of a building through an open door.

Superior Room, 2 Single Beds

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Family Room, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Lobby
King Maker Grand Hotel
Yongding
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
5.0 out of 5, Exceptional, 7 reviews
The price is €99
includes taxes & fees
12 Aug - 13 Aug
King Maker Grand Hotel

About this property

Mercure Zhangjiajie Tianmen Mountain

2 restaurants, a 24-hour fitness centre and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Additionally, a microwave in a common area, a meeting room and concierge services are on-site. Housekeeping is available on request.
Mercure Zhangjiajie Tianmen Mountain offers 153 air-conditioned accommodations with free minibar items and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 65-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Mercure Zhangjiajie Tianmen Mountain, you'll be within walking distance of Tujia Folk Customs Park. You'll find features such as free WiFi in public areas, free self-parking and free train pick-up service.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • 6 minutes by car from Tianmen Mountain Cable Car and 9 minutes from Zhangjiajie National Forest Park
  • Free train station pick-up and train station drop-off shuttle service
There are 2 restaurants on site. WiFi is free in public spaces. A train station pick-up shuttle and A train station drop-off shuttle are free. The business-friendly Mercure Zhangjiajie Tianmen Mountain also features a 24-hour fitness centre, coffee/tea in common area, and concierge services. Free self parking is available. A complete renovation of Mercure Zhangjiajie Tianmen Mountain was completed in September 2025.

This 4-star Zhangjiajie hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Mercure Zhangjiajie Tianmen Mountain has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 8:00 AM to 8:00 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 58 per person
  • 2 restaurants
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Books
  • TV in common areas

Family friendly

  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 8 floors
  • Comprehensive food waste policy
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Renovated entire property - September 2025
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 6 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 58 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Safety features at this property include a fire extinguisher
Mercure Zhangjiajie Tianmen Mountain offers transfers from the train station. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Mercure Zhangjiajie Tianmen Mountain Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 3 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 0 out of 4 reviews

9.6/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and the staff was very helpful and waking distance to a lot of restaurants
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Audris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, clean hotel.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Ana Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto estava maravilhoso, o café da manhã poderia ser mas ocidental e faltou café nas máquinas.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my short stay here, especially how clean my room was. Was nice to have the fancy heated toilet haha for a change, the automated curtains and light control panel was a good touch. Was nice to get complimentary breakfast. We only speak English so using our phone was not difficult. Great location too!
Stayed 3 nights in May 2026