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Novotel Zurich City West

4.0 star property

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Indoor pool, open 8:00 AM to 11:00 PM, pool loungers
Daily buffet breakfast (CHF 32 per person)
Breakfast, lunch and dinner served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available

Explore the area

View in a map
Schiffbaustrasse 13, Am Turbinenplatz, Zürich, ZH, 8005
  • Place, Letzigrund Stadium
    ‪14 min walk‬
  • Place, Swiss National Museum
    ‪3 min drive‬
  • Place, Bahnhofstrasse
    ‪4 min drive‬
  • Airport, Zürich (ZRH)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | 1 bedroom, free minibar, in-room safe, desk

Suite, 1 Double Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

1 bedroom, free minibar, in-room safe, desk

Superior Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

1 bedroom, free minibar, in-room safe, desk

Superior Room, 1 Queen Bed

8.4 out of 10
Very good
(6 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

1 bedroom, free minibar, in-room safe, desk

Superior Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(34 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed | 1 bedroom, free minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Novotel Zurich City West

Family-friendly hotel with 24-hour fitness centre and 24-hour front desk
An indoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site. Housekeeping is available on request.
Novotel Zurich City West offers 144 air-conditioned accommodations with free minibar items and a safe. Smart televisions are featured in guestrooms. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel Zurich City West. During your stay, you're just a quick walk from Technopark Business Center. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a playground
  • Just a 3-minute drive from Letzigrund Stadium and a few minutes from Swiss National Museum
  • Dogs welcome for a fee
Novotel Zurich City West offers its guests a kids' pool, an indoor pool, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 6 meeting rooms. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Novotel Zurich City West. For a fee, parking is available.

This 4-star Zürich hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
The Flave of Zürich – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (CHF 25 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Flave of Zürich

Things to do

  • 24-hour gym
  • Arcade/game room
  • Books
  • Children's pool
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,306 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CHF 60
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CHF 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 50.00 per night
  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 32 per person
  • Self-parking fee: CHF 25.00 per night
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 60 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Novotel Hotel Zurich City West
Novotel Zurich City West
Novotel Zurich City West Hotel Zürich
Novotel Zurich City-West Hotel
Novotel Zurich City West Zürich
Novotel Zurich City West Hotel
Novotel Hotel zürich
zürich Novotel
zürich Novotel
Novotel Hotel zürich
Novotel Zurich City West Hotel
Novotel Zurich City West Zürich
Novotel Zurich City West Hotel Zürich

Novotel Zurich City West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 426 out of 1000 reviews
Rating 8 - Good. 381 out of 1000 reviews
Rating 6 - Okay. 114 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ram Bahadur

Stayed 3 nights in Jul 2025

8/10 Good

Maha

Travelled with family and small children
Liked: Amenities
Comfortable but small room for 4
Stayed 6 nights in Jul 2025

8/10 Good

Sharmila

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

I would not stay here again.

Our bed was two single beds pushed together so you kept falling down the middle of them during the night! Which meant me and my wife could not hug! The pillows were really hard, like rocks! Did not sleep very well. The morning buffet was so expensive, even though the kids were “free”, it was still 31 Swiss Franks per person!!
Stayed 1 night in Jul 2025

6/10 Okay

Nittaya

Liked: Staff & service
Stayed 3 nights in Jul 2025

4/10 Poor

Anita

Travelled with family
Disliked: Cleanliness
My room was smelling musty. Hallways smelled musty. No closet space in the room. I didn’t realize I hooked a hotel that was so old. Lobby was great the restaurant ok.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lucrecia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Would not stay here again
Stayed 1 night in Jul 2025

2/10 Terrible

Surjyakanta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very unexpected response from Novotel Resv team

I was very disappointed with the customer service from the Novotel Reservations team. Unfortunately, my wife fell sick and we had to cancel my plan partially. Even after describing the whole situation and sharing all the the travel documents with the Reservation department, they simply ignored my case and avoided to help. It was not expected from a reputed hotel like Novotel. If they care about their customer and discuss this matter further, I would love to talk to them.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ariel

Stayed 2 nights in Jul 2025

2/10 Terrible

Sajid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location. Friendly Staff. Price was Right.

First and foremost the Staff was very attentive to our needs whether we needed extra pillows, extra blankets, any info or recommendation on sight seeing or restaurants to eat at the staff was great. It was my wife and two 21 year old daughters staying at the Novatel for 5 nights for holiday from the States. . Rooms very clean. Hotel located in a good location. Not very touristy (which we like) but walkable to train station (about 20 minutes). Lots of restaurants to choose from on the walk toward train station. Grocery store across the street 2minute walk.
Stayed 4 nights in Jul 2025

10/10 Excellent

John

Stayed 2 nights in Jul 2025

8/10 Good

Muhammad, Frisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good: Lobby, Breakfast, clean hallways and rooms. Needs improvement: staff serving breakfast needs more training on how to interact with guests Suggestions: As the room pricing is on the higher side, it would be better if breakfast is included.
Stayed 4 nights in Jun 2025

8/10 Good

Elio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Phenia

The food was great and so were the amenities.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jianwei

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We spend one night in this hotel. Matched with my expectation with a brand name of novetel hotels. Would return in the future.
Stayed 1 night in Jun 2025

8/10 Good

Avni

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Vikas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean indeed
Stayed 1 night in Jun 2025

4/10 Poor

Ali

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location,the upkeep was also very good ,what i didn't like was staff attitude it was careless and not welcomingat all , the restaurant never answers the phone for room service, the front desk didn’t care at all about that,we booked a room for 2 adultsand 2 kids ,but we got was 4 befs cramped in a small room ,i visit zurich all the time with my family ,i cannot say that i will stay in this novatel .Thank you.
Stayed 2 nights in Jun 2025

6/10 Okay

SAURABH, MATTLE CREEK

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was absolutely no facilities which are bare minimum, like - no iron board or coffee machine or water bottles in the room. Staff was not available most of the time to make the sofa bed, and the worst of all - no one picks up the front desk phone. You literally need to walk down to them every time. Breakfast was decent and locality is well connected.
Stayed 6 nights in May 2025

10/10 Excellent

Maria

Stayed 1 night in Jun 2025

10/10 Excellent

Rachel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Rebecca

Travelled with family
Disliked: Property conditions & facilities, room comfort

Budget Novotel

Certainly not the usual standard of a Novotel - it was connected to sister hotel the Ibis and it certainly felt like they put a lick of blue paint on an Ibis. By far the poorest Novotel I’ve stayed in but comfortable for a lower end hotel.
Stayed 1 night in May 2025

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too far from tram station. Rooms are big enough. The area is very quiet but near by a venue and some restaurants
Stayed 2 nights in Feb 2025