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Hotel Sercotel Maya Alicante

3.0 star property

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Photo gallery for Hotel Sercotel Maya Alicante

Daily buffet breakfast (EUR 14 per person)
Superior Room | Minibar, in-room safe, desk, blackout curtains
Gym
Seasonal outdoor pool, pool umbrellas, pool loungers
Superior Room (With Views) | Minibar, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Canónigo Manuel Penalva, 2, Alicante, Alicante, 3002
  • Place, Postiguet Beach
    ‪6 min walk‬
  • Place, Castle of Santa Barbara
    ‪8 min walk‬
  • Place, Alicante Harbour
    ‪14 min walk‬
  • Airport, Alicante (ALC-Alicante Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room (With Views)

Superior Room (With Views) | Minibar, in-room safe, desk, blackout curtains

Superior Room (With Views)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Room (Triple)

Room (Triple) | Minibar, in-room safe, desk, blackout curtains

Room (Triple)

  • 1 bedroom
  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout curtains

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room

Classic Room | Minibar, in-room safe, desk, blackout curtains

Classic Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room

Minibar, in-room safe, desk, blackout curtains

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Sercotel Maya Alicante

A restaurant, a fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a coffee shop/cafe are on-site.
Hotel Sercotel Maya Alicante offers 194 accommodations with minibars and a safe. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets and hairdryers.

This Alicante hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Sercotel Maya Alicante. During your stay, you'll be connected to a railway/underground station and just a quick walk from Archaeological Museum of Alicante. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include 4 meeting rooms, conference space and multilingual staff
  • On-site recreation includes a gym, mini golf and a playground
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes by foot from Postiguet Beach and a 3-minute drive from Explanada de Espana
  • Cats and dogs welcome for a fee (restrictions apply)
Hotel Sercotel Maya Alicante offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 2799 square feet (260 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Hotel Sercotel Maya Alicante. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Alicante hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 8:00 AM to 11:00 AM.
Altea – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Altea

Things to do

  • Billiards/pool table
  • Children's pool
  • Gym
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2,799 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-cm TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 25.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 per person
  • Self-parking fee: EUR 12 per night
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in March and close in November.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Maya Alicante
Maya Alicante
Hotel Maya Hotel
Hotel Maya Alicante
Hotel Maya Hotel Alicante

Hotel Sercotel Maya Alicante Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 371 out of 1001 reviews
Rating 8 - Good. 459 out of 1001 reviews
Rating 6 - Okay. 133 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher

Stayed 3 nights in Jan 2026

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room! Friendly staff. Healthy and delicious breakfast.
Stayed 8 nights in Jan 2026

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, amenities
Our room was clean, tidy, and very comfortable, with a stunning view from the windows. The staff, especially the receptionist, were polite and helpful throughout our stay. Breakfast was delicious and fresh, offering a wide variety of choices. We had a wonderful time at the hotel and will definitely be back.
Stayed 1 night in Jan 2026

8/10 Good

Groy, Miami

Stayed 2 nights in Dec 2025

8/10 Good

Michal

Stayed 2 nights in Dec 2025

6/10 Okay

Sara

Stayed 3 nights in Dec 2025

10/10 Excellent

Sharoon

Stayed 1 night in Dec 2025

10/10 Excellent

Rebeca

Stayed 3 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
All above nice and relaxing
Stayed 2 nights in Dec 2025

8/10 Good

Lebrant

Liked: Cleanliness, staff & service, amenities
Room was great, location was great, bathroom could use a refurbished, seemed old
Stayed 1 night in Nov 2025

10/10 Excellent

Jacinta

Stayed 7 nights in Nov 2025

8/10 Good

Justine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great to see the same staff on our return to this great hotel. We were upgraded & had the newly renovated rooms. Fabulous view & cleaners done a lovely job daily.
Stayed 7 nights in Nov 2025

10/10 Excellent

Samiru

Clean rooms, friendly sta
Stayed 6 nights in Nov 2025

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities
Room was clean and tidy. All the staff we're friendly and helpful. Good location to tram way and easy walk to town. Only negative is that the walls are not sound proof.... SO EAR PLUGS AN ABSOLUTE ESSENTIAL
Stayed 7 nights in Nov 2025

8/10 Good

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very nice and very convenient. The remodeled rooms (Superior and Premium) are worth the extra money. The front desk staff is excellent—both professional and welcoming. We have stayed at the Maya numerous times and will continue to make it our go-to hotel in Alicante.
Stayed 1 night in Oct 2025

8/10 Good

Stephanie Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and staff were polite. The variety of food on offer for breakfast was also good. One of our party asked for avocado at breakfast to be told it was not available yet it was available on the lunchtime poolside menu which was a little disappointing. It was good to have the convenience of a public bus stop outside the hotel which went into the old town.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Hotel Maya, on and off, for a number of nights while our apartment was being remodeled. We were pleased, above all, with the staff at the front desk, who helped to make our checking-in and checking-out as easy and pleasant as possible. Our heartfelt thanks go to them. The Superior rooms at Hotel Maya are comfortable and nice, and the cleaning staff did a wonderful job of making up the rooms when we had back-to-back stays. Hotel Maya is a very nice place to stay in Alicante. It is directly adjacent to the tram station and a short 10 minute walk down to the plaza overlooking the sea--and a short walk from there to the beach.
Stayed 1 night in Nov 2025

10/10 Excellent

Nissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely staff and clean well organised hotel
Stayed 2 nights in Oct 2025

8/10 Good

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Very professional, welcoming, and helpful staff. We have stayed multiple nights, on and off. The Superior Rod are quite nice.
Stayed 2 nights in Oct 2025

10/10 Excellent

geoff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great base when visiting Alicante. We went as part of a stag party so were sharing a triple room. They had only allocated a double and a single bed but we asked to change to 3 beds and they worked really hard to facilitate that, despite the hotel being very busy. Great staff. Lovely pool area and great value.
Stayed 4 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maya hotel

Room was lovely. Refurbished 8th floor with open balcony looking up to the castle and a view of the sea. Pillows were about 6 inches thick so went and bought some from the shopping centre as they had no other option. Pool bar was broken so no drinks at the pool. Staff were very friendly and helpful. Location was fine. Was up a hill but ok for us.
Stayed 6 nights in Oct 2025

8/10 Good

NICOLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at the Maya several times now. This last stay was in an older room that was showing its age. The bathtub shower was difficult to get in and out of, and the hot water turned cold then hot again during showers. As well, the toilet filled and refilled noisily all night long during our stay. Our advice would be to insist on a remodeled room. The older ones are passable, but not pleasant. All this said, the hotel is in a very convenient location (to la playa and the tram) and the staff is very accommodating. We will stay here again--but will press for a remodeled room.
Stayed 1 night in Oct 2025

10/10 Excellent

Beatrice Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and tidy room, walkable distance to the beach and restaurants, pool and gym facilities. A special thank you for her kindness to the receptionist lady with long braids, I don’t remember her name but she was very nice and welcoming with us.
Stayed 1 night in Oct 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a recently remodeled room, which was very nice. The AC, which we needed, was remarkably quiet. The staff at the Maya is nice and professional, but the check-in process is quite slow. We have stayed at the Maya before, and we will stay there again. For the price and the location in Alicante, it is a great hotel option.
Stayed 3 nights in Oct 2025

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