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Citadines Canal Amsterdam

4.0 star property

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Photo gallery for Citadines Canal Amsterdam

Meeting facility
Lounge
Exterior
Reception
Studio Executive | Premium bedding, in-room safe, laptop workspace, blackout curtains

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available
  • Air conditioning

Explore the area

View in a map
Noorderstraat 46, Amsterdam, 1017 TV
  • Place, Rijksmuseum
    ‪7 min walk‬
  • Place, Van Gogh Museum
    ‪13 min walk‬
  • Place, Dam Square
    ‪18 min walk‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪17 min drive‬

Room options

View all photos for Studio

Premium bedding, in-room safe, laptop workspace, blackout curtains

Studio

9.8 out of 10
Exceptional
(11 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Executive

Coffee and/or coffee maker

Studio Executive

9.6 out of 10
Exceptional
(5 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for One-Bedroom Apartment

Coffee and/or coffee maker

One-Bedroom Apartment

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for One-Bedroom Executive Apartment

Coffee and/or coffee maker

One-Bedroom Executive Apartment

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Double Beds

View all photos for Classic Room

Coffee and/or coffee maker

Classic Room

9.2 out of 10
Wonderful
(24 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, laptop workspace, blackout curtains

Standard Room

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Coffee and/or coffee maker

Superior Room

9.2 out of 10
Wonderful
(26 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Citadines Canal Amsterdam

Eco-certified hotel with fitness centre and 24-hour front desk
This smoke-free hotel features a fitness centre, a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a meeting room and dry cleaning are on-site. Weekly housekeeping is available.
Citadines Canal Amsterdam offers 93 accommodations with espresso makers and a safe. Beds feature premium bedding. 50-inch Smart televisions come with satellite channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Citadines Canal Amsterdam. During your stay, you're just a quick walk from Heineken Experience. You'll find features such as free WiFi in public areas, plus a gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Just a 4-minute walk from Amstelkerk and 7 minutes on foot from Utrechtsestraat
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Citadines Canal Amsterdam, you'll find a fitness centre, a vending machine, and multilingual staff. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The eco-certified Citadines Canal Amsterdam also features tour/ticket assistance, coffee/tea in common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Citadines Canal Amsterdam was completed in March 2024.

This 4-star Amsterdam hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7 AM to 10 AM and at the weekend from 7:30 AM to 10:30 AM.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Uncovered parking on site (EUR 50 per day)
  • Limited on-site parking

Food and drink

  • Continental breakfast available for a fee 7 AM to 10 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 19 for adults and EUR 9.50 for children
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift (95 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (80 centimetre high)

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1969
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Renovated entire property - March 2024
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 25.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 12.50 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 19 for adults and from EUR 9.50 for children
  • Uncovered self-parking fee: EUR 50 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property does not have a Netherlands Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Amsterdam Arthur Frommer
Mercure Amsterdam Arthur Frommer
Mercure Frommer
Mercure Hotel Amsterdam Arthur
Mercure Hotel Amsterdam Arthur Frommer
Mercure Hotel Frommer
Accor Amsterdam Arthur Frommer
Mercure Amsterdam Arthur Frommer Hotel Amsterdam
Mercure Hotel Amsterdam Centre Canal District
Mercure Hotel Canal District
Mercure Amsterdam Centre Canal District
Mercure Canal District
Citadines Canal Amsterdam Hotel
Citadines Canal Amsterdam Amsterdam
Citadines Canal Amsterdam Hotel Amsterdam
Mercure Hotel Amsterdam Centre Canal District
Mercure City Amsterdam Centre Canal District Hotel

Citadines Canal Amsterdam Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 292 out of 416 reviews
Rating 8 - Good. 87 out of 416 reviews
Rating 6 - Okay. 20 out of 416 reviews
Rating 4 - Poor. 7 out of 416 reviews
Rating 2 - Terrible. 10 out of 416 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Staff was exemplary. Couldn't help me enough. Moved me to 0 floor because elevator was out of service for quite a period. I needed the elevator because of my walker. Carpets in hallways need cleaning.
Stayed 4 nights in Jul 2025

4/10 Poor

Billy

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel isn’t very nice staff spends most of the time telling you how virtually everything is an extra charge and even housekeeping is not standard… would avoid this one at this price.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and a great location. They even had umbrellas to lend on a rainy day. I would definitely stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alexandra

Stayed 3 nights in Jul 2025

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient, easy to work around . Friendly staff
Stayed 2 nights in Jun 2025

10/10 Excellent

Rich, Pullman

Liked: Cleanliness, amenities, property conditions & facilities
Clean and new
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay
Stayed 5 nights in Jun 2025

10/10 Excellent

B M

Stayed 3 nights in Jun 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only negative part of the review is that the AC was out for the first half of our 4 night stay. Otherwise, was an excellent value, very good location, enough amenities, nice staff (who were gracious and worked out some compensation for the warm room).
Stayed 4 nights in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Raissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and convenient. Lovely common spaces and the coffee/tea/water were greatly appreciated.
Stayed 2 nights in Jun 2025

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Not very flexible.
Stayed 3 nights in Jun 2025

10/10 Excellent

Basil

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and comfortable hotel
Stayed 3 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but pool very expensive and not worth it
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Staff were pleasant and helpful.
Stayed 4 nights in Jun 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the room, was a little noisy from construction. Very convenient location.
Stayed 1 night in Jun 2025

10/10 Excellent

Marian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms at Citadines Canal are small, but clean and comfortable. The bathroom is bright with a large shower. The lounge area downstairs with an honesty bar is a pleasant place to relax. What really stands out is the staff. Without exception, they are friendly and very helpful. I was too busy looking up at the gorgeous scenery to look down and an uneven cobblestone caused me to fall. The staff graciously provided me with ice and and ice pack. Tate, at the front desk, is a very personable first contact, super helpful, informative and professional. Citadines Canal: cute and cozy, where their people make a positive difference!
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would recommend to anyone visiting Amsterdam. Perfect location to explore the city and great amenities! Friendly staff as well.
Stayed 4 nights in Jun 2025

10/10 Excellent

Harold

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Hans, Safety Harbor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was newly updated or remodeled and was excellent. Although I didn't spend a lot of time in the room, it was so nice to come back to a clean fresh and beautiful bathroom, considering most of the bathrooms throughout Amsterdam were a disgusting disaster.
Stayed 2 nights in May 2025

10/10 Excellent

Rose, Palmhurst

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff. Great location to walk Amsterdams downtown. Got lucky with parking
Stayed 1 night in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for reaching lots of Amsterdam highlights.
Stayed 1 night in May 2025