4/10 Poor
Crystal
Travelled with family
2 Dec 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
My check in late Wednesday into Thursday was great. Room was clean. I did notice an earring back was made up in between the sheets. After a day out on Friday we came back to the hallway carpet flooded with water right infront of our room. Upon entering the room the water had reached the hall inside and half of the bathroom floor. There was water leaking from the ceiling overtop of our 1 window with the heating system on it. I went to the front desk and reported the flooding & asked for towels to get up the water. Another person staying said the flood originated on his 5th floor so for it to be a huge water flood spot on ground level there was something seriously wrong going on. Around 9:30pm a man came around to check the room he opened the heater up messed with something closed it back up & left. The floor by the window was wet so we had to move our stuff away. Saturday I went morning before we left I went to the clerk & asked if cleaning could please clean our room & made sure the do not disturb sign was off the door. We returned that night to an unclean room. I was told from the first incident we would be discounted in charges due to the flooding & now another issue. Sunday morning the bathroom sink was leaking underneath. I have yet to see any discount or refund the stay was charged in full. Horribly managed and a huge inconvenience.
Crystal
Stayed 4 nights in Nov 2025