Mercure Resort Sanur

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Dates

September 2025

October 2025

2 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
24/7 front desk
Spa
Pool
Room service

Explore the area

Jalan Mertasari Sanur, P.O. Box 3476, Denpasar, Bali, 80034

Mertasari Beach
‪4 min walk‬
Sanur Beach
‪16 min walk‬
Kuta Beach
‪12 min drive‬
Denpasar (DPS-Ngurah Rai Intl.)
‪14 min drive‬

Room options

Executive Room, 1 King Bed

42 sq m
Sleeps 3
1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Single Beds

Excellent

32 sq m
Sleeps 2
2 Single Beds

Deluxe Twin Room, 2 Single Beds

40 sq m
Sleeps 3
2 Single Beds

Executive Twin Room, 2 Single Beds

Very good

42 sq m
Sleeps 3
2 Single Beds

Family Room, Multiple Beds

Sleeps 4
1 King Bed and 2 Single Beds

Deluxe Room, 1 King Bed

Very good

40 sq m
Sleeps 3
1 King Bed

Superior Room, 1 King Bed

Very good

32 sq m
Sleeps 2
1 King Bed

Family Room, 1 King Bed with Sofa bed

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

Outdoor pool, pool umbrellas, pool loungers

Pool
Spa
Kids pool
Waterslide

About this property

Mercure Resort Sanur

Family-friendly fun on the beach, with 2 outdoor pools

Spend the day catching some rays at the beach, relaxing by one of Mercure Resort Sanur's 2 outdoor swimming pools or pampering yourself at the full-service spa. Housekeeping is available on request.

Mercure Resort Sanur offers 189 air-conditioned accommodations with fireplaces and minibars. Rooms open to furnished balconies or patios. 29-inch LCD televisions come with premium cable channels. Bathrooms include a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Denpasar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Mercure Resort Sanur. During your stay, you're just a quick walk from Mertasari Beach. Features include free WiFi in public areas, free self-parking and a free area shuttle.

Free WiFi
Free self-parking
Enjoy international cuisine and ocean views while dining at Pandawa Restaurant
Buffet breakfast served daily for a fee
Take a swim in the 2 outdoor pools
Treat yourself to aromatherapy, body scrubs or facials at the spa
Services include a free children's club, dry cleaning/laundry and a concierge
On-site recreation includes an outdoor tennis court, volleyball and bicycles to rent
10 minutes by car from Sanur Beach and 12 minutes from Waterbom Bali
Free local-area shuttle service

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Mercure Resort Sanur, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There's a restaurant on site, as well as a snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This eco-certified hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Denpasar hotel.

The hotel hosts a free manager's reception daily.

Mercure Resort Sanur has a restaurant serving breakfast, lunch and dinner.

Sahadewa Bar – This bar is located by the pool and specialises in international cuisine. Open daily.

Breeze Bar – This bar is located on the beach and specialises in international cuisine. Happy hour is offered. Open daily.

De Lounge – This lobby lounge overlooks the garden and specialises in international cuisine. Open daily.

Late-night fare is available from room service (during limited hours).

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle (surcharge)
Free area shuttle up to 2.2 km
Free uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 160,000 for adults and IDR 86,000 for children
2 bars/lounges
2 poolside bars
A beach bar
A restaurant
Free daily manager's reception
Snack bar/deli

Restaurants on site

Breeze Bar
De Lounge
Pandawa Restaurant
Sahadewa Bar

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Beach yoga
Bicycle rentals
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Library
Outdoor pool (guest access)
Outdoor tennis court
Piano
Playground
Shopping
TV in common areas
Windsurfing

Family friendly

2 outdoor pools
Arcade/game room
Children's pool
Free area shuttle
Free children's club
Grocery/convenience store
In-room cot
Laundry facilities
Playground
Snack bar/deli

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
4,842 square feet of conference space
Computer station
Meeting rooms

Outdoors

Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

7 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Outdoor treatment areas
Reflexology
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Accessible airport shuttle
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 floors
41 buildings
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1988
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Slippers
Towels provided

Entertainment

29-inch LCD TV with premium cable channels

Food and drink

Coffee/tea maker
Free bottled water
Late-night room service
Minibar

Air conditioning
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Fireplace
Iron/ironing board on request
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

This property offers airport shuttle service (surcharge) for up to 3 guests with luggage .

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Mercure Resort Sanur

Children and extra beds

Children are welcome.

Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for IDR 390000 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: IDR 200000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately IDR 160000 for adults and from IDR 86000 for children
Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 3)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: IDR 390000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Mercure Resort Sanur offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 6:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Mercure Resort

Mercure Resort Sanur

Mercure Sanur

Accor Hotel Sanur

Mercure Hotel Sanur

Mercure Resort Sanur Bali

Mercure Resort Sanur Hotel Sanur

Mercure Resort Sanur Hotel

Mercure Resort Sanur Denpasar

Mercure Resort Sanur Reviews

8.0

Very good

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

james

Travelled with family

3 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We did arrive early as our flight was changed. Thankful that we could leave our bags and come back at check in time. Unfortunately room wasn't ready, should be 10-15 mins. Checked back 15mins later and told another 15... Again wasn't ready so went to a local Warung to get a drink as it was oppressively hot,mid 30and extremely humid,we came from Perth and was raining and 10 degrees. Arrived back at 3:30 and still had to wait another few minutes....they had to ring and check. Apart from the check in and no TV for a cpl days,which I only found out was fixed by accident,overall everything else was pretty good. The surrounding gardens are very green and well maintained and pleasant to walk through. Pool is large and a great temperature,not cold like most others. The breakfast selection was a highlight with so many options to choose,pancakes/waffle section and egg bar became a favourite, even got a free neck massage one day. I highly commend all the staff here,always greeting me no matter what time of day and always with a huge happy smile and I do meen every single person from the security & front desk & cleaners & gardens & maintenance & restaurant bar and pool staff , thankyou you make staying there a highlight...

Stayed 7 nights in May 2025

10/10 Excellent

JULIE Helen, BRIGHTON

25 May 2025

Stayed 16 nights in May 2025

8/10 Good

Michelle

Travelled with partner

20 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was a good location to beach walk. Breakfast was good and enough variety for me. Coffee was good. Easy walk to warungs on beach. We had Executive room but was a little dated. Bed was comfortable. Shower had good pressure. Would stay again

Stayed 2 nights in May 2025

8/10 Good

Katerina

Travelled with group

14 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel in amazing garden setting. Room was quite roomy, although a bit outdated it was very comfy, clean & had great air conditioning. The area was quiet, a great place for peace & relaxation. The beach front was fantastic and the 6 km bike / walking path along the beach leading all the way to the new Icon shopping centre was amazing, with lots of places to eat & drink and little shops along the way. The buffet breakfast catered to all tastes & was substantial. I would definitely stay here again.

Stayed 6 nights in Apr 2025

10/10 Excellent

Sofara J

12 May 2025

Liked: Staff & service

Stayed 2 nights in Apr 2025

10/10 Excellent

Marian

10 May 2025

Liked: Amenities

Friendly staff. Great pools. Nice beach area

Stayed 14 nights in Apr 2025

8/10 Good

Marian

9 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Relaxing holiday. Beautiful pools and friendly staff

Stayed 1 night in Apr 2025

6/10 Okay

Melanie

5 May 2025

Liked: Staff & service, amenities, property conditions & facilities

Let me start by saying the staff at this resort were so so lovely, the grounds were also beautiful. Great pools, pushbike hire, buffet breakfast had a lot of options, cocktails were delicious! Nice seating on the beach and quite easy to walk or take a scooter around. I also had a spa treatment which was amazing. This review is more for management. The room was run down, as in floor was chipped and stained, shower was only lukewarm, bedding/pillows felt a bit grotty. It would be worthwhile spending some money to bring the rooms up to scratch so that they match the rest of this lovely property.

Stayed 3 nights in Apr 2025

2/10 Terrible

david

Business traveller

4 May 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is run down and shabby. There is mould on the buildings and has a general overuse tiredness about it. My tv didn’t work for the whole stay and mosquitoes were able to get in each night. It was not close to anything other than the hotel cafe and its special seafood buffet was over cooked fish and some side dishes. Overall very disappointing

Stayed 2 nights in May 2025

10/10 Excellent

George

Travelled with family

2 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

This resort was an amazing experience, unfortunately we couldn’t enjoy the SPA because it was always full, but the private beach is very close and beautiful. The staff are all amazing and very kind and friendly.

Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Travelled with group

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a great place to stay. The staff are amazing and helpful with everything. Great location and will definitely go back.

Stayed 7 nights in Apr 2025

8/10 Good

Michael

23 Apr 2025

Stayed 2 nights in Apr 2025

6/10 Okay

Michael

Travelled with partner

23 Apr 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Well let me start with the setting is beautiful. Good location for walking the promenade The breakfast was acceptable but not great. And I must say that the entire resort needs to be upgraded. It has seen much better days. For the price, you get what you pay for!!!!

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family

16 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanur beach-side location

Nice hotel on a large property in Sanur on the beach. A nice breakfast is available for a reasonable rate. The resort is a bit spread out with easy enough access to the pools and beach. Our room was very comfortable, and larger than expected.

Stayed 6 nights in Feb 2025

6/10 Okay

Rachael

Travelled with group

16 Feb 2025

Liked: Cleanliness, staff & service

Property was in need of refurbishment. Breakfast was a bit disappointing compared to other hotels in it's class. Staff were wonderful. Rooms are clean but tired.

Stayed 2 nights in Feb 2025

8/10 Good

Brooke

3 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

6/10 Okay

Julie

Travelled with partner, Travelled with group

29 Jan 2025

Liked: Staff & service

Overall we were satisfied with our stay at the Mecure for the price we paid. The property itself while beautiful is tired and at the point of badly needing a makeover. Our biggest dislike was the breakfast, walking to 3 seperate locations to get your food and drinks but no proper bacon? Porters not turning up to collect our bags when we left after we asked earlier. The little things which should be automatic we often had to chase the staff up for. Stand out staff member was Reno. We dont know where the Mecure would be without him.

Stayed 9 nights in Jan 2025

10/10 Excellent

Sabrina

26 Jan 2025

Stayed 2 nights in Jan 2025

8/10 Good

Roy

Travelled with partner

4 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and quiet area, great for relaxing.

Stayed 14 nights in Dec 2024

8/10 Good

Fitra

8 Dec 2024

Liked: Staff & service, room comfort

Disliked: Property conditions & facilities

Good

Our stay is good, all the the staff very friendly, and the receptionist when we cek in very helpful.

Stayed 1 night in Dec 2024

10/10 Excellent

Giuliano

1 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The resort has 2 good pools , good beach location, service is excellent right through the resort , lots of choices for breakfast ,fast check in, its at the end of Sanur beach but lots of bars and restaurants and shops.Its an aging resort but well kept . Good base to explore the rest of Bali .

Stayed 7 nights in Nov 2024

8/10 Good

Margriet

28 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Oct 2024

10/10 Excellent

Carol joy

13 Oct 2024

Stayed 5 nights in Sep 2024

10/10 Excellent

george

Travelled with partner

29 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic place to stay and the staff are very friendly and nothing is too much bother also very quiet but only a minute or two to walk to the local bars and restaurants

Stayed 10 nights in Aug 2024

4/10 Poor

Marianne

30 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 4 nights in Aug 2024

Mercure Resort Sanur

Choose dates to view prices

Photo gallery for Mercure Resort Sanur

Reviews

Popular amenities

Explore the area

Room options

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

View all photos for Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

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About this property

Mercure Resort Sanur

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Mercure Resort Sanur Reviews

Reviews

Very good

8.0/10

8.6/10

7.6/10

7.2/10

8.2/10

Reviews

4/10 Poor

james

james

10/10 Excellent

JULIE Helen, BRIGHTON

JULIE Helen

8/10 Good