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Moose Hotel And Suites

4.0 star property
VIP Access

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Photo gallery for Moose Hotel And Suites

Indoor pool
Interior entrance
Front of property – evening/night
Lobby sitting area
Lobby lounge

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

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345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪3 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
  • Banff Centre for Arts and Creativity
    ‪10 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(162 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(90 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(12 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(14 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(25 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior King Hotel Room

9.4 out of 10
Exceptional
(50 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Moose Hotel And Suites

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Banff National Park Information Centre. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Indulge with body wraps, body treatments or manicures and pedicures at Meadow Spa + Pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Just a 2-minute walk from Banff National Park Information Centre and 4 minutes on foot from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Moose Hotel And Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 2000 square feet (186 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1689 out of 2130 reviews
Rating 8 - Good. 319 out of 2130 reviews
Rating 6 - Okay. 72 out of 2130 reviews
Rating 4 - Poor. 31 out of 2130 reviews
Rating 2 - Terrible. 19 out of 2130 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 3 nights in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and a great staff!
Stayed 4 nights in Jun 2025

10/10 Excellent

Rajeshni

Stayed 2 nights in Jun 2025

10/10 Excellent

Leandra, Shepherdsville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was great! From check in to departure, the staff were friendly and helpful. They offered to upgrade our room, just because. The rooms were very nice, clean and comfy. The area around the hotel was nice and there is plenty to do within walking distance.The only negative thing I would mention related to the property is that I would never eat at the restaurant connected with the hotel again. When we arrived, they put us at a table at the entry that had two floor vents shooting cold air ip at us. It was so frigid that I asked to be moved. They moved us next to a couple who they had just done the same thing to before us. They say they have an unlimited bread bad- total joke. It is literally loaf bread only and this is an Italian restaurant. When we got our meals, they were terrible. My chicken parm was completely dry. My husband ordered spaghetti which he loves but it was so nasty that he wouldn’t finish it and he rarely ever doesn’t finish food. The people next to us also had issues with their food.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the roaring fire place with crackling wood and relaxed atmosphere. Parking easy and shopping/restaurants are right out of the front door.
Stayed 1 night in Jun 2025

10/10 Excellent

Sophie

Stayed 5 nights in Feb 2025

6/10 Okay

Sarah

Travelled with family
Disliked: Amenities
We stayed there in part due to the advertised amenities and the gym was closed and we had to go almost a mile. The parking was great, but other than that no amenities to speak of.
Stayed 4 nights in Jun 2025

8/10 Good

Lilanthi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we enjoyed our stay. Recommended for anyone.
Stayed 2 nights in May 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in May 2025

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, amenities
Great location-walk out and right into the banff town district. Complimentary parking lot underground. Rooftop hot tubs and fire pit were much appreciated for evening wind down.
Stayed 2 nights in Jun 2025

8/10 Good

Lisa, Studio City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Very clean rooms. Enjoyed the rooftop hot tubs. Hotel Restaurant pretty bad.
Stayed 5 nights in Jun 2025

10/10 Excellent

Annabelle Marlene

Travelled with family
Liked: Amenities
Excellent location at the east edge of the main Banff thoroughfare. Accommodations and staff fantastic. Just a block from public transit and hotels issue guests passes.
Stayed 6 nights in Jun 2025

10/10 Excellent

Colleen

Stayed 5 nights in Jun 2025

8/10 Good

Seraya, Edmonton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Moose Hotel and Suites consistently delivers a great experience. While my stay initially started on a disappointing note due to excessive noise lasting until 4 a.m., the staff promptly addressed my concerns and relocated me to a quieter room, which significantly improved my experience. One unfortunate drawback, however, was the sight of someone allowing their dog to urinate on the outdoor firewood—an unsanitary and unpleasant issue.
Stayed 2 nights in Jun 2025

10/10 Excellent

Pallavi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and rooms
Stayed 5 nights in May 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Andreea, Ann Arbor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Jun 2025

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay, would definitely go back!
Stayed 4 nights in Jun 2025

6/10 Okay

Janey

Travelled with family
Disliked: Room comfort
Average hotel. Not the nicest one we stayed at but does the job. Bathroom was the nicest part. Windows can see out into the hallway which seemed a bit strange but there are also blinds to cover up. We thought this hotel would work better for ski trips than summer trips.
Stayed 1 night in Jun 2025

10/10 Excellent

Ryan & Sheena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come annually on a girls trip and just love what this hotel offers! Will be back again!
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, will be coming back. The staff were fab, the hotel was excellent.
Stayed 1 night in Jun 2025

8/10 Good

jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop hot tubs!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, large and clean suites, friendly staff. Would book here again.
Stayed 3 nights in May 2025

8/10 Good

Martin

Stayed 1 night in May 2025