Moose Hotel And Suites

4.0 star property
VIP Access

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Photo gallery for Moose Hotel And Suites

Front of property – evening/night
Creator video - submitted by Angela's Hotel Recs
Indoor pool
Interior entrance
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(176 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(29 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(16 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(13 reviews)
  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Superior King Hotel Room

9.4 out of 10
Exceptional
(55 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(106 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

Superior King Bed Room

  • Sleeps 2

One Bedroom Superior King Bed Suite

  • Sleeps 4

One Bedroom Rooftop Suite

  • Sleeps 4

Two Bedrooms Rooftop Suite

  • Sleeps 6

Rooftop 2 Bedroom Suite

  • Sleeps 6

One Bedroom Two Queen Beds Suite

  • Sleeps 4

Superior Two Queen Beds Room

  • Sleeps 4

One Bedroom King Bed Suite

  • Sleeps 3

One Bedroom Superior Two Queen Beds Suite

  • Sleeps 4

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About this property

Moose Hotel And Suites

Mountain hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Banff National Park Information Centre. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Indulge with body wraps, facials or body treatments at Meadow Spa + Pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Just a 4-minute walk from Banff Lake Louise Tourism Bureau and 11 minutes on foot from Banff Centre for Arts and Creativity
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Moose Hotel And Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 2000 square feet (186 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1875 out of 2374 reviews
Rating 8 - Good. 359 out of 2374 reviews
Rating 6 - Okay. 80 out of 2374 reviews
Rating 4 - Poor. 38 out of 2374 reviews
Rating 2 - Terrible. 22 out of 2374 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Tiffany

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our stay was good but the rooms were just okay. They were renovating the rooftop pool area so not all of these amenities were available for our stay and I wasn't aware prior to. This was the main reason I chose this hotel. The room was sufficient but I feel, pretty basic and empty feeling as far as decor in the living room area. It always looks lovely online until you walk in the door and are left a bit dissapointed. The couch was small and uncomfortable. Rather than a coffee table they had these two tiny square ottoman things that you could use to put your feet up and make the best of the sofa being uncomfortable. The fireplace wall was black metal wall of sorts. It felt a bit bare and sterile and not the cozy mountain vibe you hope for. The beds were really hard and we both woke up sore, even though that is not typical for us. When we went downstairs for a drink there was no beer on tap, as it was broken. We also couldn't get in for a massage, as the RMT was booked up even though I called a week in advance. The staff were amazing though. Absolutely couldn't ask for better service there. Location is great. Its only a short walk to town. As far as the basics (i.e. kitchenette, separate bedroom, etc.), it checks the boxes. For what we paid though, I think I'm going to look around for other options next time.
Stayed 4 nights in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Modern, clean rooms. Walk-in shower with rainfall shower head.
Stayed 2 nights in Nov 2025

10/10 Excellent

Gagandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room and great location
Stayed 3 nights in Nov 2025

10/10 Excellent

Mya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very clean and same with the room! Staff were very polite and helpful. We had a great weekend staying there!
Stayed 2 nights in Nov 2025

6/10 Okay

Patrick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
One of the hot tubs and the sauna were closed for renovations. No mention of this which made the open hot tub extremely busy.
Stayed 2 nights in Nov 2025

4/10 Poor

Jonathan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was disappointed with my stay at the Moose Hotel and Suites. The listing advertised that all the hot tubs and the sauna were available, but when I arrived, the sauna was closed and one of the hot tubs was under renovation. Usually, hotels provide a notice when amenities are unavailable, so this was frustrating and misleading. Additionally, the room view was disappointing—it faced a wall, which wasn’t mentioned when booking. Overall, it wasn’t the relaxing experience I was hoping for.
Stayed 2 nights in Nov 2025

10/10 Excellent

LAURA, KINNELON

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at The Moose Hotel! The staff was truly amazing—friendly, helpful, and welcoming from start to finish. The entire hotel was very clean, and its location right in the center of town made it so convenient to explore everything. Highly recommended and would definitely stay again!
Stayed 3 nights in Nov 2025

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities were great. Quality of food, a bit on the lower end but overall a great stay!
Stayed 2 nights in Nov 2025

4/10 Poor

Lu

Stayed 1 night in Oct 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Another great stay
Stayed 2 nights in Oct 2025

2/10 Terrible

Judy

Travelled with group
Disliked: Cleanliness
No breakfast hot tun full to brim wih Terns drinking in tub lowd sat on staries would not move and was no room anyway restrunt staf wrtr amazing
Stayed 2 nights in Nov 2025

2/10 Terrible

Darrell, Armstrong

Stayed 1 night in Nov 2025

10/10 Excellent

Leslee

Liked: Cleanliness, amenities, property conditions & facilities
rooms were good nice and clean. We went to the spa. It’s nice.
Stayed 1 night in Nov 2025

10/10 Excellent

Nikki

Liked: Cleanliness, amenities, property conditions & facilities
The room is fantastic - clean and spacious and the staff are amazing
Stayed 1 night in Nov 2025

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. After coming from B.C. we were able to check in early. Room was clean and with a $50 upgrade we got a beautiful sitting space with a fireplace. Didn’t have time for the hottub. The hotel is nestled in beautiful Spruce Trees so I believe all rooms would be cozy and picturesque. Great, great location as you can walk to everything. Nice secure underground parking.
Stayed 1 night in Nov 2025

10/10 Excellent

Jerome

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great hotel, perfect location to explore banff, lovely staff!
Stayed 2 nights in Nov 2025

10/10 Excellent

Dejana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and such a lovely hotel. Food was quite good and the amenities made the stay extra special. Will definitely come back again.
Stayed 2 nights in Nov 2025

6/10 Okay

Maureen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was just ok not friendly .Our room was on the first floor which I did not like felt like a basement the patio was cut into the wall and very overlooked by next door hotel we felt they were always looking down on us and I like the daylight not having to close the blinds all the time The heating did not work to well either very hot or cold air .i was so looking forward to this hotel so very disappointed I have waited a long time to go to Banff and I though this hotel would be special by the how it is portrayed It was a celebration of my 77 th birthday
Stayed 4 nights in Nov 2025

10/10 Excellent

Chad, Hopeall

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful facilities.
Stayed 1 night in Nov 2025

8/10 Good

Ai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice and the staff were very friendly. Hotel is in a great location. The only one con we had was that our room had an air conditioner unit right next to the bed at bed height so the person sleeping next to it was getting cold air blown to their face while sleeping so we had to turn it down but then the rest of us were hot.
Stayed 4 nights in Aug 2025

10/10 Excellent

Taylor

Stayed 1 night in Oct 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service
Only 1 outdoor hot tub was working so it was very crowded.
Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third time here, love it! No notes👏
Stayed 1 night in Nov 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025