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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

An indoor water park with slides, a wave pool, and a play area with a thatched-roof structure.
View from property
A restaurant with wooden chairs and tables, a central island, and a decorative palm tree.
A spacious lobby with a central seating area, columns, a chandelier, and potted plants.
A bar area with multiple seating arrangements, a television, and a variety of bottles on the counter.

Reviews

4.6 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Batavia Downs
    ‪2 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

2 Double Beds, Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for 2 Double Beds, Nonsmoking, Accessible

Premium bedding, desk, iron/ironing board, free cots/infant beds

2 Double Beds, Nonsmoking, Accessible

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Quality Inn & Suites Palm Island Indoor Waterpark

A 24-hour business centre, a business centre and conference space are available at this hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Quality Inn & Suites Palm Island Indoor Waterpark, you're just a quick walk from Palm Island Indoor Waterpark. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include dry cleaning/laundry, a porter and luggage storage
  • 7 minutes on foot from Palm Island Indoor Waterpark and a 1-minute drive from Batavia Downs Casino
  • Pets welcome for a fee
WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the business-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Children's pool
  • Indoor pool
  • Outdoor pool
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.6
Rating 10 - Excellent. 107 out of 1011 reviews
Rating 8 - Good. 111 out of 1011 reviews
Rating 6 - Okay. 146 out of 1011 reviews
Rating 4 - Poor. 209 out of 1011 reviews
Rating 2 - Terrible. 438 out of 1011 reviews

4.4/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

3.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Blanca

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
That’s the only one it’s good
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Gilbert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on Expedia are borderline false advertisement. This place is rundown, smelly and outdated. I dont believe the water park was open and there were stains everywhere you look. Cheap rooms though, and my dogs stayed free so if your looking for something cheap and pet friendly, this might work for you.
Stayed 3 nights in Apr 2026
Verified

4/10 Poor

Herb

Disliked: Cleanliness, amenities, property conditions & facilities
old motel with all kinds of problems. Dirty and broken elevator
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was freshly clean, staff was very accommodating, location is phenomenal. I recommend this hotel for overnight or extended stay
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Doreen

Liked: Cleanliness, staff & service, amenities
The pool was closed and it was the reason I booked this hotel. The curtain in our room would not shut so we had a street light shining in our room all night.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2025
Verified

4/10 Poor

mathew

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was fairly clean but very outdated and. Broken down
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Elliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staffs are accommodating and friendly.
Stayed 2 nights in Sep 2025
Verified

2/10 Terrible

Isaac

Disliked: Cleanliness, amenities, property conditions & facilities
Every room from the lobby to our suite smelled like a different shade of feet and cheese. The bathroom door was being held together with scotch tape. Mold on the sink. Didn't feel comfortable staying, honestly don't know how this building hasn't been condemned.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great stay
Stayed 1 night in May 2025
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even stay because was so dirty was old blood on the bed and mold everywhere I have pictures I need a refund
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I We went for the first time to celebrate my son's birthday and went to sleep at the house. We couldn't stay there; people had big, smelly dogs. The room was filthy, the alarm detector was hanging from the ceiling and didn't even work. There was no phone, the internet didn't work, and the TV was awful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities
Very professional staff
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Kat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t even stay at this location when I was checking my in I was told the water park is separate completely and have to pay on top of paying for the room which the website has no information on that ! And they don’t have a pool for the hotel and they don’t have the park open only Saturday and Sundays ! Which again is not posted online. After trying to check in walking to the room they rushed after us telling us the room I booked and paid for already has a broken toliet and I will not be accommodated with the same kind of room I already paid for !!
Stayed 2 nights in Apr 2026
Verified

4/10 Poor

William

The hotel indoor water park is not open. It should list that before booking. The whole point is the water park not being stuck in a room.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Quiet
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Dan

Disliked: Cleanliness, staff & service, amenities
You get EXACTLY what you pay for.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Omar

Good experience
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, amenities
Web page advertisement looked nice and said there was a water park. It was nonexistent. Facilities needed upgrades, bed was old and saw bugs in bathroom and by coffee maker.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Michele

Disliked: Cleanliness, property conditions & facilities
We did not complete our stay. The staff was pleasant and agreed to provide a refund. The third floor where our room was located had a terrible smell. The room had wallpaper pealing, broken dresser and damaged ceiling tiles and did not appear clean. The side doors are not secure.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Shaun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room specifically was
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
Extremely terrible experience. Had to leave at midnight. Hotel was unsafe, dirty, gross, and smelled. DO NOT STAY HERE! On top of that, after fighting with Choice Hotels, I did not get any money back.
Stayed 1 night in May 2025
Verified

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and convenient location, but the premises need TLC!
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Mackenzie

Disliked: Property conditions & facilities
Close to Darian lake ampitheater which is good for concerts. Place is run down but if your ok with that it is a safe spot that is not to far away.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the indoor waterpark was good for the kids
Stayed 1 night in May 2025

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