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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Pool
Restaurant
Pool
Lobby
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Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

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8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Rochester Regional Health
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites Palm Island Indoor Waterpark

This hotel features a water park (surcharge), a 24-hour business centre and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities. Housekeeping is available on request.
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a water park (surcharge).
During your stay at Quality Inn & Suites Palm Island Indoor Waterpark, you're just a quick walk from Palm Island Indoor Waterpark. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Splash around at the water park with a waterslide
  • Services include dry cleaning/laundry, a porter and luggage storage
  • 7 minutes on foot from Palm Island Indoor Waterpark and a 1-minute drive from Batavia Downs Casino
  • Pets welcome for a fee
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge) and a waterslide. WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.8
Rating 10 - Excellent. 104 out of 1001 reviews
Rating 8 - Good. 125 out of 1001 reviews
Rating 6 - Okay. 160 out of 1001 reviews
Rating 4 - Poor. 212 out of 1001 reviews
Rating 2 - Terrible. 400 out of 1001 reviews

4.6/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Wendee

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel is in bad need of a renovation. The hallways were dark and dingy. The entrance to our room from the outside was not secure. Anyone could have walked in.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Quiet
Stayed 1 night in Nov 2025

4/10 Poor

Sharon

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff and the housekeeping staff were friendly and helpful. The hotel building itself needs some repairs. In our room alone, the phone had been removed from the wall and no replacement phone in the room, the molding around the bathroom mirror was falling off, and when you sat on the pull out couch you sank all the way down into the mattress springs. There was no other chair to sit in. There was no coffee maker although the sugar/creamer packets, cups and coffee packets for use in the machine were neatly placed on the counter. But our biggest disappointment was that the waterpark and pool were closed on the days we stayed. It was why we chose that hotel. So we went home with some very disappointed children.
Stayed 1 night in Nov 2025

6/10 Okay

Breann

Stayed 1 night in Nov 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was freshly clean, staff was very accommodating, location is phenomenal. I recommend this hotel for overnight or extended stay
Stayed 3 nights in Nov 2025

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities
Very professional staff
Stayed 2 nights in Nov 2025

2/10 Terrible

Courtney

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. We found evidence of cockroaches in both of our rooms that we had renton upon further review, we started finding possible signs of bed bug issues, including carcasses of dead bed bugs. When I brought the issues to the front desk, he suggested moving one of my two rooms down the hall, which was inconvenient because we needed the two rooms near each other and secondarily, both rooms had the same issues We left this hotel and went to another the same night. We will never step foot in this place ever again.
Stayed 2 nights in Nov 2025

2/10 Terrible

Hernan jose, Batavia

Poor coordination in flights
Stayed 1 night in Nov 2025

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff in pool were on n phone.A child cut their foot on slide.floors,rugs and walls dirty.Dirt and rust in bathroom.
Stayed 1 night in Nov 2025

6/10 Okay

Robert

Stayed 1 night in Oct 2025

8/10 Good

Omar

Good experience
Stayed 1 night in Oct 2025

10/10 Excellent

ADRIATIK

Stayed 4 nights in Oct 2025

2/10 Terrible

Morgan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is falling apart and is very dirty. The property smelled like weed and feces. Our bedsheets and blankets were not washed and still had crumbs on them from the previous people. We left early and didn’t even stay overnight because we found German cockroaches in our bathroom. The “breakfast” they offer is a grab and go bag and the way the hotel is advertised it makes it look like the Waterpark is included and it’s not. Don’t waste your time or money.
Stayed 1 night in Oct 2025

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Likely the dirtiest, and broke down hotel I’ve ever been in. You could not stand in one spot, anywhere, and not see something that was either broken, or from an entirely different era. The cherry on top was when my son went to use the bathroom in our room and the toilet was left filled to the top with feces and toilet paper. The front desk offered me a plunger to go fix it and at that point, I decided it was best to leave. Overall, brutal experience
The toilet after I tried to flush it
Broken elevator
Stayed 1 night in Oct 2025

2/10 Terrible

Dale

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a bad smell. The very noisy and dusty bathroom fan had no cover. There was no coffee in the room, the water tasted terrible, the overall poor condition of the entire old, sad building was such thst I would never stay there again or recommend it to anyone.
Stayed 1 night in Oct 2025

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need to improve in breakfast !
Stayed 2 nights in Oct 2025

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the worst hotel experience of my life. The entire building is run down and stinks. Everything is in a state of disrepair. TV broken. New TV but was never able to get a remote that worked. Coffee pot broken. No functional ice machine on any floor. Shower drain backed up. Had to move microwave to floor to plug it in. Garbage stacked up in vending area. The air conditioner worked fine and I think the bed was clean?
Stayed 3 nights in Oct 2025

10/10 Excellent

Tristan Antonio

Stayed 1 night in Oct 2025

2/10 Terrible

Genevieve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so nasty I left at 4am. When I got there and checked in my key didn’t work. There were 4 men in the lobby watching everything I did. Walked down the hall as I was opening my door and turned around back to his friends as soon as I opened the door. The beds were horrible the room was falling apart. Never again
Stayed 1 night in Oct 2025

2/10 Terrible

Garrett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower wouldn't drain. Toilet was barely flushing,having issues
Stayed 1 night in Oct 2025

6/10 Okay

Elizabeth

Stayed 2 nights in Sep 2025

4/10 Poor

lacy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Talha, Hamilton

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People with families and young children, please stay away!
Stayed 2 nights in Oct 2025

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

james

Disliked: Cleanliness
The hotel is run down and falling apart.
Stayed 1 night in Oct 2025

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