2/10 Hirveä
Rebecca
23.5.2025
Huonoa: Palvelut/mukavuudet
Absolutely freaking horrible !!! Someone had went into my room and stole my credit card and little bit of cash I did have and I let the front desk know and called the police to make a report and the manager even came up there Diane, she promised me the following morning another manager would be in to pull back cameras well next day gets here and literally I’m being avoided so badly and no managers came in period and front desk people couldn’t tell me a dang thing and then when I literally stood there and told the lady I’m not leaving from there until she could get someone higher up on the phone so I can speak to them ..she got Diane on the phone and she refused to speak to me and a few hours later I walk thru the lobby and the lady at front desk said I was told to tell you that you can stay here tonight but in the morning you have to check out and we will refund you for the remaining 4 nights you have with us and I was pretty upset bc I couldn’t understand why other than they said bc of what happened . Like lady I didnt do anything wrong at all other than come and inform you idiots you have thieves working for you and you told me you would do this or that so who the hell yall covering up for. I left the next morning and it is four days later. I still haven’t received my refund and I kept checking on my Expedia account and the hotel didn’t even check me out. It had me as I was still there and I finished my entire stay with them!!!
Rebecca
Yöpyi 4 yötä toukokuussa 2025
