4/10 Poor
Breanne
Travelled with family
24 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel gone downhill. Reception rude, understaffed.
Check-in time was 4:00 p.m. I showed up shortly after 5:00 p.m.,my room was not ready. Guy was short and lacked politeness or empathy.. Just "we are short staffed, sorry" (in a cold manner). He called cleaning ladies while I waited. 10 minutes later I walked over to him asked him what was going on because I had somewhere to be in about an hour. He called back the cleaning ladies upstairs and told me he'd get back to me I went over to the little waiting area and about 5 minutes later he said my room was ready. I highly doubt a room can be cleaned, as well as a Jacuzzi tub, within a matter of less than 5 minutes. So I get up to the room the bed looks like the sheets were just thrown back on it. You could see where the mop hit the floor because it was still slightly wet, about 1/5 of the entire floor was mopped. There was a long dark hair in the jacuzzi tub. Sticky something on the floor. I did ask the cleaning ladies to change the sheets kindly. They did as I asked and were very polite I respect them. Sink did not drain. Tears and stains all over the fold-out couch. Stains on lamp shades remote broken. Closet doors did not stay closed. Mold and water around the shower floor entrance. Fecal matter was still stuck to the edge of the toilet bowl. I used to stay at this hotel about 6 years ago or so and it was much more pleasant then. The bed was comfortable to sleep on.. My kids also agreed with that. But I would not choose this place again.
Breanne
Stayed 1 night in Aug 2025