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Cairns Harbourside Hotel

4.0 star property

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Photo gallery for Cairns Harbourside Hotel

Outdoor spa tub
One King & One Single Standard | In-room safe, individually decorated, individually furnished, desk
Terrace/patio
Breakfast, lunch served; local and international cuisine, pool views
Land view from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

View in a map
209-217 Esplanade, Cairns North, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Cairns Esplanade Charles Street Parkland
    ‪3 min walk‬
  • Place, Cairns Base Hospital
    ‪8 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(22 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(18 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(24 reviews)
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for King Bed Premium

King Bed Premium | In-room safe, individually decorated, individually furnished, desk

King Bed Premium

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed | In-room safe, individually decorated, individually furnished, desk

Premium Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | View from room

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(22 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk

Premium Room, 2 Double Beds

8.8 out of 10
Excellent
(8 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Premium Room, 2 Double Beds

8.6 out of 10
Excellent
(15 reviews)
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed with Sofa bed

In-room safe, individually decorated, individually furnished, desk

Superior Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

In-room safe, individually decorated, individually furnished, desk

Superior Room, 1 King Bed with Sofa bed

  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Cairns Harbourside Hotel

Waterfront hotel with 24-hour business centre and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking and a free shopping centre shuttle are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and a business centre.
Cairns Harbourside Hotel offers 173 air-conditioned accommodations with MP3 docking stations and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. A pillow menu is available. 108-cm LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Cairns Harbourside Hotel. During your stay, you're just a quick walk from Cairns Esplanade. Free WiFi in public areas, free self-parking and a free shopping centre shuttle are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy local and international cuisine at Harbourside Bar & Kitchen, a brasserie with ocean views
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes archery
  • Just a 4-minute walk from Cairns Esplanade and a 3-minute drive from Cairns Night Markets
  • Free shopping centre shuttle service
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 3 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2550 square feet (237 square metres) and includes conference space. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Cairns Harbourside Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Cairns hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 9:30 AM.
Harbourside Bar & Kitchen – This poolside brasserie specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Natural Wine Bar – This poolside wine bar specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: AUD 33 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Harbourside Bar & Kitchen
  • Natural Wine Bar

Things to do

  • Archery
  • Outdoor pool
  • TV in common areas

Family friendly

  • Changing table
  • Children's games
  • Fenced pool
  • High chair
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,550 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a nature reserve
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1986
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 108-cm LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 0.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 33 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 0.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 4-device limit. WiFi in public areas is also free and has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cairns Harbourside
Cairns Mercure
Cairns Mercure Harbourside
Harbourside Cairns
Mercure Cairns
Mercure Cairns Harbourside
Mercure Harbourside
Mercure Harbourside Cairns
Mercure Harbourside Hotel
Mercure Harbourside Hotel Cairns
Holiday Inn Cairns Harbourside Hotel
Holiday Inn Harbourside Hotel
Holiday Inn Cairns Harbourside

Cairns Harbourside Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1010 reviews
Rating 8 - Good. 304 out of 1010 reviews
Rating 6 - Okay. 97 out of 1010 reviews
Rating 4 - Poor. 26 out of 1010 reviews
Rating 2 - Terrible. 16 out of 1010 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Fariba

Liked: Staff & service
I stayed in a sea view room, and the view was absolutely beautiful – definitely the highlight of the stay. However, a few things were missing that I would normally expect in a hotel of this level. There were no slippers provided, no small shampoo or conditioner, and no minibar in the room. The TV also didn’t support YouTube, which was a bit disappointing for in-room entertainment. Overall, the room itself and the view were excellent, but I think adding these small amenities would make the experience much more comfortable.
Stayed 5 nights in Aug 2025

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Great boardwalk (2.5km) that leads to town along the ocean. Safe at all hours.
Stayed 3 nights in Aug 2025

10/10 Excellent

Vinayak

Stayed 4 nights in Aug 2025

10/10 Excellent

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location, friendly staff

Stayed twice on the same trip to Cairns with a couple of days in between. Great location, very close to hospital, but a short drive into town. On 2nd visit got upgraded room which was nice. Sip and Eats happy hours downstairs was nice although it was drizzly on 2nd visit. Didn't use other facilities as late in and early out.
Stayed 1 night in Jun 2025

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Early seamless check in and offsite gym. Beautiful view fepm ocean rrom and nice pool and patio area.
Stayed 1 night in Aug 2025

6/10 Okay

Siddharth

Travelled with family
Liked: Cleanliness, staff & service

Decent but needs updating

Location was good. The property is dated and needs modernisation.
Stayed 3 nights in Aug 2025

8/10 Good

danny

Business traveller
Liked: Cleanliness, staff & service, amenities
Rooms need updating, very old tv. Survey they could put a smart tv in. Shower is old goes hot and cold . Unsafe wiith hot water burning
Stayed 1 night in Aug 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice beds, nice pool, friendly staff. All round a nice hotel.
Stayed 1 night in Aug 2025

8/10 Good

Karl, Corrimal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Good location. Asked for a cot and it was already set up upon check in and made. Thanks.
Stayed 1 night in Aug 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel!
Stayed 5 nights in Aug 2025

10/10 Excellent

Weicheng

Stayed 5 nights in Aug 2025

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff
Stayed 1 night in Aug 2025

8/10 Good

David William, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Good middle range hotel right on the Esplanade.
Stayed 3 nights in Aug 2025

10/10 Excellent

Cherrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Saibeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable bed and great location for exploring Cairns. Rooms could do with double glazing as the airport is close and the helipad for the hospital even closer! All in all a great option for a night or two.
Stayed 1 night in Aug 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service
4 star but small roms
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

4/10 Poor

Sachin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cairns Harbourside was not one of the best choices, as we found the photos on Expedia not matching with reality, and house keeping was terrible. The bath towels were left with hairs and the balcony door was kept open after housekeeping was done. And... Even after mentioning this to the reception desk, they were least bothered. There was only one staff who heard us at last!
Stayed 5 nights in Aug 2025

6/10 Okay

Janita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at check-in were very friendly and helpful. The gardens were beautifully maintained. The bar and outside seating was very inviting. The location was good although the rooms were a little tired and noisy. The beds were comfortable but the pillows were terrible. The shower over the bath was difficult to stand in as it was too narrow and the shower curtain was outdated. Internet access was nonexistent in rooms and reception on TV’s was poor. The ability to stream in this day and age should be accessible.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with partner
Liked: Amenities, property conditions & facilities
This was a very nice property. We enjoyed it a lot. I was sorfy the restaurant was not open for dinner, but the breakfast buffet was very nice
Stayed 4 nights in Aug 2025

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed as not given seperate shower

The hotel was in a good position with a excellent veiw However I have mobility problems walk with crutches.i requested a suit as I needed a walk in shower and when I phoned hotel I was adviced to book as had separate shower and bath but on booking in was given a room with a combo bath and shower they had no rooms to move me .we stayed 5 nights and I was unable to shower as I could not get in bath had to make do with wash and head over for hair was very disappointing.The breakfast was excellent with a lot of choice
Stayed 5 nights in Aug 2025

8/10 Good

Hemant

Liked: Cleanliness
Unheated, cold pool and no indoor spa instead.
Stayed 3 nights in Aug 2025

6/10 Okay

Hannah

Travelled with family
Liked: Cleanliness, staff & service

Shockingly bad wifi

We could only get wifi if we moved chairs and sat but by the door. We already had asked to move to another room but this room was marginally better. We were out most of the day but was just annoying when we came back. The bar didn’t open very late and we got turfed out as they wanted to clear the cushions that were outside! Not very welcoming! Apart from that is was just plain ok. Nothing fancy. Budget choice. Needs revamping as looks old and tired.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at this hotel. It is an easy drive to and from the train station and airport. The rooms are comfortable and spacious and you get great views of either Trinity Bay or the green mountains that border the city. It is worth ordering the delicious and varied breakfast buffet. The Esplanade walkway is close to the hotel and allows you a beautiful way to see Cairns and an easy walk to the shops, restaurants, amusement park and many other sites. The staff truly make you feel welcomed and assist you in making your visit that more enjoyable. There is free wifi and a free hourly shuttle bus to the town center. The laundry service was good and same day return if you turn it in on time. The hotel will also store your luggage before you depart Cairns so you can enjoy the town without worrying about it. I went on a week-long diving trip and was returning to the hotel and they stored the bags I didn't need and gave them back to me upon my return. This is a hotel that tries to make you feel you're at home.
Stayed 2 nights in Jul 2025