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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
Property video
Down duvets, pillow-top beds, in-room safe, desk
8 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included

Explore the area

View in a map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min walk‬
  • Place, Delfines Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.0 out of 10
Wonderful
(62 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

View from room

Premium Ocean View Suite - 1 King 2 Murphy Beds

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront Room - King Bed - Terrace

7.4 out of 10
Good
(6 reviews)
  • Beach view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

10.0 out of 10
Exceptional
(3 reviews)
  • Beach view
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Down duvets, pillow-top beds, in-room safe, desk

Suite, Multiple Beds, Beachfront (Enclave)

9.8 out of 10
Exceptional
(6 reviews)
  • Beach view
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 151 sq m
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

Down duvets, pillow-top beds, in-room safe, desk

Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • Beach view
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom, Patio (Pool)

View from room

Suite, 1 Bedroom, Patio (Pool)

9.2 out of 10
Wonderful
(9 reviews)
  • 105 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • Beach view
  • 151 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

View all photos for Ocean View Accessible Suite - RI Shower

Down duvets, pillow-top beds, in-room safe, desk

Ocean View Accessible Suite - RI Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

View from room

Suite, 2 Bedrooms, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 151 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Single Beds

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area | Smart TV, table football

Enclave Honeymoon Suite - King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Down duvets, pillow-top beds, in-room safe, desk

Honeymoon Suite - King Bed

  • Ocean view
  • 105 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy | Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

  • Beach view
  • 151 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

9.2 out of 10
Wonderful
(79 reviews)
  • Ocean view
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

View from room

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

8.6 out of 10
Excellent
(89 reviews)
  • Ocean view
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront Room - 2 Queen - Balcony

9.0 out of 10
Wonderful
(33 reviews)
  • Beach view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

8.6 out of 10
Excellent
(12 reviews)
  • Beach view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor) | Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

8.0 out of 10
Very good
(5 reviews)
  • Beach view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds | Down duvets, pillow-top beds, in-room safe, desk

Pool and Patio View Room - 2 Queen Beds

8.2 out of 10
Very good
(19 reviews)
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

View from room

Room, 2 Queen Beds, Ocean View (Mobility)

8.4 out of 10
Very good
(11 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Resort View Room - King Bed | Resort view

Resort View Room - King Bed

9.4 out of 10
Exceptional
(15 reviews)
  • Resort view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Resort View Room - 2 Queen Beds

View from room

Resort View Room - 2 Queen Beds

9.0 out of 10
Wonderful
(31 reviews)
  • Resort view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Catch some rays at the beach or spend the day relaxing at Hilton Cancun Mar Caribe All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets. Smart televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Hilton Cancun Mar Caribe All-Inclusive Resort's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Enjoy features like free WiFi in public areas and free valet parking, plus 13 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Mediterranean cuisine at La Luce, one of the property's 8 restaurants and 4 bars/lounges
  • Splash around at the waterslide or swim in the 13 outdoor pools
  • Indulge with Swedish massages, body treatments or body scrubs at the spa
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort, spaciousness and cleanliness
  • Just a 1-minute drive from Iberostar Cancun Golf Course and 7 minutes from Delfines Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Some rates at Hilton Cancun Mar Caribe All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort, you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

La Luce – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Maxal – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt – This poolside restaurant specialises in American cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hilton Cancun Mar Caribe All-Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • In-room cot
  • Mini-fridge
  • Playground
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (return)
  • Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hilton Cancun Mar Caribe All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number ORC180608L73
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2281 out of 3791 reviews
Rating 8 - Good. 799 out of 3791 reviews
Rating 6 - Okay. 400 out of 3791 reviews
Rating 4 - Poor. 161 out of 3791 reviews
Rating 2 - Terrible. 150 out of 3791 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Olesia

Stayed 6 nights in Nov 2025

10/10 Excellent

Mary Elaine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Yes
Stayed 7 nights in Sep 2025

8/10 Good

evans robert

Stayed 4 nights in Nov 2025

10/10 Excellent

Santosh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good staff, good food , clean place!!!
Stayed 5 nights in Nov 2025

8/10 Good

Ali

Stayed 4 nights in Nov 2025

10/10 Excellent

Yadira Elizabeth Rodriguez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this resort stood out!! our stay was great! All of the staff was very courteous always asking us if we needed anything, the food was awesome, we will definitely be back God Willing! Everything was super clean!!
Stayed 4 nights in Nov 2025

10/10 Excellent

JIYOUNG

Stayed 3 nights in Nov 2025

2/10 Terrible

Sarah

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Room: Small. Pillow quality low. Poor construction (edges of dry wall/tile). Lack of basic room amenities (eg. Robe, slippers, beach tote) and/or basic toiletries (eg. Shower cap, makeup remover single use wipe, ear swabs). Room service was uninspired, limited options, not served to temp and long wait times (60m-90m). Amenities: Biggest issue was lack of transparency behind operating system of the hotel from time of booking to actual occupancy. Each rule had a caveat, fine print, and a sub rule to the fine print. Rules were not clearly nor consistently communicated. Chiefly, largest issue surrounds the overall capacity of the restaurants to the amount of guests. Hilton has a convoluted and short sided operating system whereupon hierarchy one is a status as an “enclave” guest. Special privileges apply, which is logical enough for an upgraded fee system (eg. A private pool space, a secluded access-limited lounge space etc). However, where logic ended was where restaurant quality, operations, and seating began. Restaurants do not have capacity to seat guests in the hotel. Enclave get to make reservations. Everyone else is a “first come first serve” (mandatory walk ins) situation. Multiple nights we as a family with two small children (2 and 5 years) had to simply surrender any hope of eating dinner as wait times were 2+ hours standard. The most mind boggling example of this Steak restaurant Flama, where the staff is setup for failure—queuing parties exit enraged not sat at all.
Stayed 5 nights in Nov 2025

10/10 Excellent

Walter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was so good 100% recommended
Stayed 4 nights in Nov 2025

10/10 Excellent

Riyaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed 4 night with my kids, will definitely coming back its a wonderful resort and breathtaking ocean view. also at the reception the gentleman Ricardo He is an incredible person he helped me with what I wanted, and I got it. This Hilton Mar caribe more then 5 stars hotel
Stayed 4 nights in Nov 2025

10/10 Excellent

Shalon Victoriano

Liked: Cleanliness, staff & service, property conditions & facilities
Altho this is a family friendly resort, I would recommend still kids should not be allowed at the pool bar. We have been to some all inclusive for family and they do not allow kid at the bar. To clarify myself, they can be at the pool but just not at the bar.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ryma

Was a great place. Only thing was the restaurant Vela is a Buffett and everything was cold. It was not my favorite at all. Good thing they had just opened the Italian restaurant there for breakfast and that was Great.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sergio

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and the staff was very kind with us.
Stayed 4 nights in Nov 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Food and staff was amazing!
Stayed 4 nights in Nov 2025

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great service. The food was great too!
Stayed 5 nights in Nov 2025

10/10 Excellent

Lisen Ann

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fabulous
Stayed 7 nights in Nov 2025

10/10 Excellent

Simona M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, from the hotel, its amenities, to staff, who made us feel just perfect!
Stayed 5 nights in Nov 2025

10/10 Excellent

sheng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Can’t even describe what the experience was. It was just unbelievable. Everything was perfect from the night shows to the staff to everything. Thanks, Hilton.
Stayed 4 nights in Nov 2025

2/10 Terrible

Areli Beltran, arvin

Stayed 4 nights in Nov 2025

10/10 Excellent

Sungtak

Stayed 5 nights in Nov 2025

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hydrotherapy was wonderful and relaxing.
Stayed 5 nights in Nov 2025

10/10 Excellent

Aaron

Stayed 7 nights in Nov 2025

10/10 Excellent

jamal

Liked: Cleanliness, amenities, property conditions & facilities
Yes, was great
Stayed 4 nights in Oct 2025

4/10 Poor

Dawa

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Food was not good. Hotel is too crowded.
Stayed 3 nights in Nov 2025

6/10 Okay

Saba

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The staff was very friendly, however the resort itself was extremely underwhelming; especially the hotel entrance and lobby. This by no means lived up to an actual "Hilton property" My bathroom shower had mold in the corners. The buffet had the same exact food every single day ( we were there for five days ). We have been to Cancun multiple times each time at a different resort and each resort offered a variety of different kinds of food options every single day. This was extremely disappointing especially for a Hilton property. There weren't as many seafood/vegetarian options as well. There are 5 restaurants on the property but only three open during lunch. Again - offering the same food every single day! A few times we ordered drinks by the pool where the server would just happen to "disappear", and attend to other people. I have had to physically go up the drink section and find the server I placed the order with and ask about my drinks. Each time I was told " oh we went to other side " When that clearly wasn't the case. They didn't have fresh coconuts - which I thought was very odd. The four flights of stairs to get to the beach was a little annoying (again comparing to other resorts). The kids pool area was definitely a hit with my kids, and the activities by the main pool were solid. Overall did not feel like a Hilton property and food variety, seafood and vegetarian options were bare minimum.
Stayed 4 nights in Nov 2025

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