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Grande Rockies Resort - Bellstar Hotels & Resorts

4.0 star property

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Photo gallery for Grande Rockies Resort - Bellstar Hotels & Resorts

Exterior
Interior detail
Lobby
Coffee/tea maker
Restaurant

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Parking included
  • Air conditioning

Explore the area

View in a map
901 Mountain St, Canmore, AB, T1W0C9
  • Place, Canmore Mountain Market
    ‪3 min walk‬
  • Place, Elevation Place
    ‪3 min walk‬
  • Place, Canmore Nordic Centre Provincial Park
    ‪18 min walk‬

Room options

View all photos for Guest Room, 1 King Bed (not in main lodge)

Guest Room, 1 King Bed (not in main lodge) | 1 bedroom, down duvets, pillow-top beds, iron/ironing board

Guest Room, 1 King Bed (not in main lodge)

8.2 out of 10
Very good
(29 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Guest Room, 2 Double Beds (not in main lodge)

Guest Room, 2 Double Beds (not in main lodge) | 1 bedroom, down duvets, pillow-top beds, iron/ironing board

Guest Room, 2 Double Beds (not in main lodge)

7.4 out of 10
Good
(45 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | 1 bedroom, down duvets, pillow-top beds, iron/ironing board

Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(26 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View One Bedroom King Suite

1 bedroom, down duvets, pillow-top beds, iron/ironing board

Mountain View One Bedroom King Suite

8.4 out of 10
Very good
(5 reviews)
  • 52 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | 1 bedroom, down duvets, pillow-top beds, iron/ironing board

Suite, 2 Bedrooms

7.8 out of 10
Good
(19 reviews)
  • 71 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Mountain View Two Bedroom Suite

1 bedroom, down duvets, pillow-top beds, iron/ironing board

Mountain View Two Bedroom Suite

8.4 out of 10
Very good
(13 reviews)
  • 71 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About this property

Grande Rockies Resort - Bellstar Hotels & Resorts

Art Deco hotel with fitness centre and 24-hour business centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Self parking is free. Other amenities include a 24-hour business centre, a picnic area and a fireplace at reception. Housekeeping is available on request.
Grande Rockies Resort - Bellstar Hotels & Resorts offers 100 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets. 42-inch LCD televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wired Internet access. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Grande Rockies Resort - Bellstar Hotels & Resorts. During your stay, you're just a quick walk from Elevation Place. Enjoy features like free self-parking, plus a restaurant and a gym.
  • Free wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a 24-hour business centre, 2 meeting rooms and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Elevation Place and Canmore Mountain Market
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 2 meeting rooms are available.

A fitness centre, a vending machine, and ski storage are also featured at Grande Rockies Resort - Bellstar Hotels & Resorts. You'll have access to the indoor pool at a partner property. Self parking is free.

This Art Deco Canmore hotel is smoke free.

Grande Rockies Resort - Bellstar Hotels & Resorts has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool (guest access)
  • Ski storage

Family friendly

  • Access to nearby indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
A valid credit card in the guest's name is required for check in. Check in without a valid credit is not permitted.

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 29.13 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 250.00 per stay
  • Resort fee: CAD 21 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 29.13 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 10 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grande Rockies
Grande Rockies Canmore
Grande Rockies Resort Bellstar Hotels Resorts Canmore
Grande Rockies Resort Canmore
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Alberta
Grande Rockies Resort Bellstar Hotels Resorts
Grande Rockies Bellstar Resorts Canmore
Grande Rockies Bellstar Resorts
Grande Rockies Resort
Grande Rockies Resort Bellstar Hotels Resorts
Grande Rockies Resort - Bellstar Hotels & Resorts Hotel
Grande Rockies Resort - Bellstar Hotels & Resorts Canmore
Grande Rockies Resort - Bellstar Hotels & Resorts Hotel Canmore

Grande Rockies Resort - Bellstar Hotels & Resorts Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 309 out of 1010 reviews
Rating 8 - Good. 281 out of 1010 reviews
Rating 6 - Okay. 214 out of 1010 reviews
Rating 4 - Poor. 117 out of 1010 reviews
Rating 2 - Terrible. 89 out of 1010 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
Centrally located to other restaurants,it would have been better having a few restaurants on site. Rooms were paper thin and I heard my noisy neighbours even when wearing earplugs to bed. I’d call Down to ask for someone to fix my A/C and nobody ever showed up as I stayed for 3 nights. Poor communication skills!
Stayed 3 nights in Aug 2025

2/10 Terrible

DIMPLE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here.not 4 star and not like pictures.not a “resort”. its a condo building and PEKA manages it-very poorly.Property is old and 2 Indian staff don’t care to solve problems instead they blame you.My daughter got a skin rash and belly button infection from the pool, they blamed us we stayed in the pool too long.Check in was supposedly at 4pm but they made us wait to 4:40 because they were cleaning room.Check out is 10am.Staff not helpful and could not offer suggestions for activities and told us go google it.no concierge after 11pm.limited and tight parking.no housekeeping they tell you after it’s booked that there’s a $75 daily charge.bathrooms stink of urine.room was big but dated and annex building is dark and dingy with housekeeping area and laundry visible to all.cant believe some people paid $700+ a night!
Stayed 6 nights in Aug 2025

10/10 Excellent

Sarina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Haseeb

Stayed 1 night in Aug 2025

6/10 Okay

Sedeeka

Travelled with family
Liked: Staff & service, room comfort
Renovations were going on. Elevator was painfully slow. My in-room tub fatures were broker.
Stayed 4 nights in Aug 2025

6/10 Okay

Tashrwin

Liked: Cleanliness
Area was nice
Stayed 1 night in Aug 2025

4/10 Poor

Lisa

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities

Poor experience, poor room

When we walked in the room it smelt old, musky, mouldy strong. The AC was not working. 2 men came to fix it, which drew out some of the smell. My friend called ahead of time to have wine ready for us when we arrived, as she wanted to surprise me for my birthday, it was not there. There was no hot water for our shower, we did mention this to the front desk the next day. We were busy out and about all day, we didnt know if we had hot water or not so we showered at the pool. We also asked for towels for our room and they said they would bring them but did not. Our last evening we noticed the AC leaking water, pooling on the floor, we had towels soaking up the water, it appeared worse in the morning, we went to go tell the front desk. Hoping to get a discount for our not so nice stay. We had let them know we would like a discount and were told they would email once they knew how much of a discount they could give within a couple of hours. I have yet to get that email.
Stayed 2 nights in Aug 2025

6/10 Okay

Amber

Travelled with family
Disliked: Staff & service, property conditions & facilities
Unfriendly and unhelpful staff. Rooms not very clean. Online pictures decieving
Stayed 2 nights in Aug 2025

6/10 Okay

Sharon

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wait till construction is done.

The construction was not great. When I booked through hotels.com there was no mention of it being under construction. The rooms were dated. The “awesome shower” didn’t work like it was supposed to. I was there 5 years ago and loved it.
Stayed 2 nights in Jun 2025

8/10 Good

colleen

Stayed 1 night in Apr 2025

8/10 Good

Jun Jie, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location
Stayed 1 night in Jul 2025

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were good Beds were soft and comfortable Lots of places around to eat
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Many things need to be fixed. Tiles coming off, snobs missing , cleaning wasn’t up to par. Coffee table was filthy, mole in the washrooms , old couch needs to be replaced. The shampoo didn’t even smell good. Having to ask for towels was too much of a process.
Stayed 2 nights in Jul 2025

8/10 Good

Kyle

Travelled with family
Liked: Staff & service, amenities
Some missed cleaning details such as a robe that was clearly reused and not washed as had coffee stains on it. Property had beautiful views
Stayed 3 nights in Jul 2025

10/10 Excellent

Janice

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed in building away from main resort. Was provided a rollaway bed for an extra person who joined us at last minute. Perfect for our photography focused trip. Bathroom door scraped the floor when closing, making a very loud sound. Scrape marks were in the floor from previous use. Q
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Vicki

Travelled with family
Disliked: Property conditions & facilities, room comfort

Avoid the Annex

When you enter the annex, the dark lighting and stained carpets are immediately off-putting. Although the room seemed fairly clean, it had a strange smell that didn’t go away. There was a second door opening to the road where we found a pump pulling water from the ditch. Thankfully it wasn’t loud, but may have been part of the smell.
Stayed 1 night in Jul 2025

6/10 Okay

PAUL JOSEPH

Looked more like staff quarters than a $300 a night hotel.
Stayed 5 nights in Jul 2025

2/10 Terrible

Jacob

Stayed 1 night in Jul 2025

8/10 Good

Kirk, WHITBY

Travelled with partner
Liked: Cleanliness, amenities
Property is easy to get to, and a easy walk to downtown Canmore.
Stayed 1 night in Jul 2025

4/10 Poor

Pauline

Disliked: Cleanliness, staff & service, property conditions & facilities
No air conditioning. Waited an hour no one came. Went back to front desk which is a corridor of mazes of construction mess which burned my eyes and nose, was told someone is on their way to help fix it. Waited half an hour no one came. Horrible noisy room with no view. I spent close to a moths salary on this room only to be ignored and brushed aside with an empty I am sorry as they continue talking to their friends during check out. Stay somewhere else.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointing stay

Under construction and they do not tell you this until after you book a non refundable room. Amenities were lacking, tv didn’t work and guy who came to look at it had no clue. Bathroom not all that clean and loud with kids running around. This is not the first time we’ve had a not so great stay here. The front desk staff were lovely and accommodated as much as they could. Location is also good.
Stayed 1 night in Jun 2025

2/10 Terrible

Xunxie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor hotel, should never be a 4-star hotel. Front desk staffs have terrible attitude. Room is terrible, parking lot is terrible. Will never recommend to anyone.
Stayed 2 nights in Jul 2025

8/10 Good

Gagan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025