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University Inn of Carbondale

2.5 star property

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Photo gallery for University Inn of Carbondale

Front of property
Individually furnished, desk, laptop workspace, blackout curtains
Lobby
Standard Double Room, Multiple Beds | Individually furnished, desk, laptop workspace, blackout curtains
Lobby sitting area

Reviews

6.0 out of 10

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2400 W Main St, Carbondale, IL, 62901
  • Place, Southern Illinois University
    ‪3 min drive‬
  • Place, Memorial Hospital of Carbondale
    ‪4 min drive‬
  • Place, Lake of Egypt
    ‪34 min drive‬
  • Airport, Marion, IL (MWA-Williamson County Regional)
    ‪20 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Individually furnished, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | Individually furnished, desk, laptop workspace, blackout curtains

Standard Double Room, Multiple Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Sofa Beds

View all photos for Deluxe Room

Individually furnished, desk, laptop workspace, blackout curtains

Deluxe Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Accessible Bathtub

Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, Accessible Bathtub

  • Sleeps 2
  • 1 Queen Bed

Standard Room, Shower Grab Bars

  • Sleeps 2
  • 1 Queen Bed

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About this property

University Inn of Carbondale

Hotel in Carbondale with free breakfast and 24-hour front desk
Coffee/tea in a common area, a business centre and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
University Inn of Carbondale offers 57 air-conditioned accommodations, with blackout curtains. This individually furnished accommodation includes desks. 42-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Our customers tell us that they can't get enough of the helpful staff at University Inn of Carbondale. During your stay, you'll be close to Fresenius Medical Care at Memorial Hospital Carbondale. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as an off-lead area.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Amenities include a business centre and coffee/tea in a common area
  • Just a 5-minute drive from Railroaders Memorial and 5 minutes from SIH Medical Group
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is available daily. Self parking is free.

This Carbondale hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay), plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

University Inn Suites
University Inn of Carbondale Hotel
University Inn of Carbondale Carbondale
University Inn of Carbondale Hotel Carbondale

University Inn of Carbondale Reviews

Reviews

6.0
Rating 10 - Excellent. 77 out of 325 reviews
Rating 8 - Good. 43 out of 325 reviews
Rating 6 - Okay. 69 out of 325 reviews
Rating 4 - Poor. 58 out of 325 reviews
Rating 2 - Terrible. 78 out of 325 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm

Loved the hot water. Minimal but workable.
Stayed 1 night in Aug 2025

2/10 Terrible

Crystal

Travelled with family and small children
Disliked: Amenities
Nothing. Tv didn’t work. Gave us towels for 2 when 4 was there. No one on site. Looks run down. Towel rack missing, pillows were flat.
Stayed 3 nights in Aug 2025

10/10 Excellent

Abraham

Stayed 1 night in Aug 2025

8/10 Good

Ashley

Stayed 1 night in Aug 2025

2/10 Terrible

Hazen

Stayed 3 nights in Aug 2025

2/10 Terrible

Eric

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service had to get my own towels from the employee laundry room. Very limited breakfast options and no one working in the front desk. The worst experience I’ve ever had a hotel. I will never stay here again if I hadn’t booked this so far in advance, I would never have stayed.
Stayed 2 nights in Aug 2025

4/10 Poor

Brandon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff. Tablet screen self service at desk that takes forever. Noisy. Felt unsafe. Very dirty rooms and lobby.
Stayed 3 nights in Aug 2025

4/10 Poor

Hazen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is dirty. My toilet ran constantly. Even after i asked for maintenance. The wifi foe the tv didnt work until I complained. And then it was only for 1 night. There was trash all over the sidewalks and parkin lot. The service is almost nonexistent. The bed is uncomfortable. They do have a water coolee so thats something
Stayed 4 nights in Aug 2025

4/10 Poor

Hazen

Stayed 4 nights in Aug 2025

6/10 Okay

Frank

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I liked the price. The room was adequate. There were no amenities, not even a plastic drinking cup to take my pills. Bed was comfortable.
Stayed 1 night in Aug 2025

4/10 Poor

josh

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 1 night in Aug 2025

4/10 Poor

Madeline

Travelled with family
Disliked: Room comfort

Bad stay....no staff

There is no staff at all. Just houseekeeping before 2pm. The interent had been out for a week no rooms t.v. worked. Nobody tolds upon checking in. It took me personally 1hr to check it due to payment not being excepted. If you have an issue, its one lady on a room on the 2nd flr who may help you. It was a terrible experience.
Stayed 1 night in Aug 2025

2/10 Terrible

Chiquita

Disliked: Cleanliness, staff & service, property conditions & facilities
There was NO live staff available to service you. There were children running around and complaints about rooms being dirty with trash in them when
Stayed 1 night in Aug 2025

10/10 Excellent

Roxana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and helpful guidance by alex during the check in.
Stayed 1 night in Aug 2025

6/10 Okay

Jules

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Korvetta

Disliked: Cleanliness, property conditions & facilities
The room and bathroom smelled of mildew, we couldn’t connect the internet to view the Roku, and my wash cloth looked to be stained with foundation. I DID NOT like the check-in or checkout process with a kiosk, and there was no one to ask for help with the television. I also was not aware that I would have to pay a $100 deposit upon check-in
Stayed 1 night in Aug 2025

8/10 Good

Sean

Travelled with family
Stayed 1 night in Jun 2025

6/10 Okay

Hazen

Business traveller
Liked: Property conditions & facilities
The wifi was not working. Couldnt watch tv
Stayed 4 nights in Jul 2025

6/10 Okay

Angel

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Food options are very limited, I think this can improve. Personnel is very polite, I like this so much.
Stayed 4 nights in Jul 2025

4/10 Poor

Malaysia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Jaycina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No real front desk attendant (virtual kiosk). You can’t hear what’s being said lobby echoes. Dirty rooms black mold on bathroom curtains, stains on walls, dirty beds with stains not changed entire stay, took 3 hours to get clean towels, lobby smells like pet urine/feces. Continental breakfast was old bread & a gallon of milk & sunny D to be shared by guests (unsanitary). No workers on duty 24/7 if u need something..DONT. People actually live in the hotel.. the building next door is abandoned & the other building is a party area for locals. Terrible dirty hotel! Will neveeeeer book again.
Stayed 3 nights in Jul 2025

2/10 Terrible

Tiamara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms, horrible breakfast service, poor management/supervision, just awful
Stayed 4 nights in Jul 2025

4/10 Poor

Christine

Stayed 1 night in Jul 2025

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no actual human staff available on site. I had to check in via a kiosk that connected me to a call center in India via Zoom. I could barely hear anything they were saying and the closed captions did not work either. The AC went out and i ended up getting a refund and cancelling my reservation. Do not stay here.
Stayed 1 night in Jul 2025