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Heritage Park Pontypridd, Trademark Collection by Wyndham

4.0 star property

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Photo gallery for Heritage Park Pontypridd, Trademark Collection by Wyndham

Daily cooked-to-order breakfast (GBP 10.00 per person)
Exterior
Bar (on property)
Lobby
Executive Suite | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Gym
  • Business services

Explore the area

View in a map
Trehafod, Pontypridd, Wales, CF37 2NP
  • Place, Rhondda Valley
    ‪1 min walk‬
  • Place, A Welsh Coal Mining Experience
    ‪5 min walk‬
  • Place, Principality Stadium
    ‪29 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪39 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Desk, iron/ironing board, free WiFi, bed sheets

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible (Mobility)

Room, Accessible (Mobility) | Desk, iron/ironing board, free WiFi, bed sheets

Room, Accessible (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Single Bed

Classic Room, 1 Single Bed | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds | Desk, iron/ironing board, free WiFi, bed sheets

Classic Twin Room, 2 Single Beds

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds (Classic)

Family Room, Multiple Beds (Classic) | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

  • Sleeps 4
  • 1 King Bed and 1 Single Bed

Classic King Room

  • Sleeps 2

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About this property

Heritage Park Pontypridd, Trademark Collection by Wyndham

Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, free newspapers and a garden. Change of towels is available on request
Heritage Park Pontypridd, Trademark Collection by Wyndham offers 43 accommodations with complimentary bottles of water and free toiletries. Flat-screen televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Heritage Park Pontypridd, Trademark Collection by Wyndham. During your stay, you're just a quick walk from A Welsh Coal Mining Experience. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at The Heritage Park
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include free newspapers in reception and 4 meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Rhondda Valley and 3 minutes on foot from A Welsh Coal Mining Experience
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 4 meeting rooms available. The business-friendly Heritage Park Pontypridd, Trademark Collection by Wyndham also features a fitness centre, a garden, and a picnic area. Self parking is free.

This 4-star Pontypridd hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 9:30 AM.
The Heritage Park – This restaurant specialises in British cuisine and serves lunch, dinner and light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 9:30 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Heritage Park

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 10.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Heritage Park Pontypridd, Trademark Collection by Wyndham Hotel

Heritage Park Pontypridd, Trademark Collection by Wyndham Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 299 out of 803 reviews
Rating 8 - Good. 239 out of 803 reviews
Rating 6 - Okay. 123 out of 803 reviews
Rating 4 - Poor. 75 out of 803 reviews
Rating 2 - Terrible. 67 out of 803 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Ralph

Liked: Cleanliness
Staff were superb. No heating when I arrived window open 4 degrees outside. Reception guy gave me a fan heater then got heating working but failed again in the morning. Took a shower bottle fell off wall it was fixed with insulating tape. No filter coffee for breakfast just instant told I would have to pay additional £2 for filter. Could not get to tell to manager health with me by e mail I requested refund and he offered a free main course and a drink
Stayed 2 nights in Dec 2025

6/10 Okay

Nicole

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were amazing! Everyone was very friendly and they kept us away from the wedding party that was taking place which was ideal! we booked two rooms one of which had no electricity and the staff did resolve this as it was simply a blown fuse. The beds were less than idea and we found them to be lacking in support and comfort due to aged mattresses I assume. The food was great but there were a number of items that they were unable to serve as they had sold out, I assume due to the prior mentioned wedding party. This hotel was booked very last minute at a affordable rate. It served it's purpose and in a pinch i would choose this over many other hotels in the area.
Stayed 1 night in Aug 2025

6/10 Okay

Mark

Business traveller
Yes there was a bar and free parking staff were nice, but it is getting a little tired.
Stayed 1 night in Dec 2025

8/10 Good

Ben

Stayed 1 night in Nov 2025

4/10 Poor

Cindy

Travelled with partner
Disliked: Cleanliness
The room was very basic , the bathroom room towel rail was not working, the rooms had no sound proofing between joining room due to a linking door the cooked breakfast was help yourself but was cold and lack of available food on offer for both mornings of our stay, the only redeeming part of our stay was the staff were lovely
Stayed 2 nights in Nov 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grate place
Stayed 4 nights in Oct 2025

6/10 Okay

David

Stayed 1 night in Nov 2025

8/10 Good

Alan

Stayed 1 night in Nov 2025

10/10 Excellent

Jean

Stayed 1 night in Oct 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely staff and incredibly welcoming
Stayed 1 night in Oct 2025

10/10 Excellent

Martin

Stayed 1 night in Oct 2025

4/10 Poor

Laurence

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Felt a bit catfished from the photos! The staff here are lovely but this hotel is well in need of a refresh, everything feels quite tired and dated, the carpet and chair in my room were stained, and the sealant around the taps on the bath was a bit mouldy. Bed was comfy though!
Stayed 1 night in Oct 2025

10/10 Excellent

Lucas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good gym
Stayed 4 nights in Oct 2025

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay!

Plenty of parking, warm welcome on arrival, friendly staff, good food options for both dinner and breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet friendly
Stayed 3 nights in Sep 2025

4/10 Poor

Paul

Stayed 1 night in Sep 2025

8/10 Good

Stuart

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities

Noisiest hotel ever

Food in the Bar wasn’t great and the room was by far the noisiest room I have ever stayed in. I think it must be next to the laundry and the extractor in the bathroom is faulty and wouldn’t shut off. 4.30 am and awake not a restful nights sleep I’ll be glad to get home tomorrow.
Stayed 1 night in Sep 2025

10/10 Excellent

Matt

Stayed 1 night in Sep 2025

8/10 Good

Julia

Stayed 9 nights in Sep 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Linsey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Potential to be a lovely hotel but it’s a bit tired… positives - hot shower, big towels and good breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Sep 2025

4/10 Poor

Deborah

Business traveller
Disliked: Cleanliness, property conditions & facilities

Far from 4*

This hotel was very underwhelming and nowhere near the 4* standard it claims. The hotel was not what I had expected at all. Even by the photos. It was fine for a quick overnight stay, but calling it 4* is definitely a reach.
Stayed 1 night in Sep 2025

6/10 Okay

Jainish

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Mixed bag

I had mixed experience of my stay. Good things are Location, brilliant surroundings and plenty of parking space. Breakfast choices limited for vegetarians. Quality was poor. The lady on the counter felt overwhelmed and quite rude when we asked for a warm milk for little one. Her reply was “I am bit busy atm”. I found they were under staffed while hotel was fully blocked.
Stayed 1 night in Sep 2025

4/10 Poor

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms outdated with old wooden rotten dirty windows frames. Bath side panel held on with wood screws which had a sharp edge. Told that breakfast wasnt included but im sure it was when booked
Stayed 1 night in Sep 2025

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