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Comfort Inn & Suites Hamilton Place

2.5 star property

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Photo gallery for Comfort Inn & Suites Hamilton Place

Free daily full breakfast
Premium bedding, desk, blackout curtains, iron/ironing board
Suite, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board
Seasonal outdoor pool
Premium bedding, desk, blackout curtains, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Breakfast included
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
2341 Shallowford Village Dr, Chattanooga, TN, 37421
  • Place, Hamilton Place Mall
    ‪15 min walk‬
  • Place, Amazon.com Fulfillment Center
    ‪5 min drive‬
  • Place, Tennessee Valley Railroad Museum
    ‪7 min drive‬
  • Airport, Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪5 min drive‬

Room options

View all photos for Suite, Non Smoking

Suite, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

Suite, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Inn & Suites Hamilton Place

Hotel with free breakfast, near Hamilton Place Mall
A seasonal outdoor pool, a business centre and dry cleaning are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and free newspapers are on-site.
Comfort Inn & Suites Hamilton Place offers 76 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Comfort Inn & Suites Hamilton Place. During your stay, you'll be within walking distance of Hamilton Place Mall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a business centre and a computer
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 3-minute drive from Hamilton Place Mall and 14 minutes from Chattanooga Choo Choo Historic District
  • Cats and dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is served daily. The business-friendly Comfort Inn & Suites Hamilton Place also features a seasonal outdoor pool, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.
Guests are served a free full breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Hamilton Place Mall
Comfort Inn Hamilton Place Mall
Comfort Inn Chattanooga
Comfort Chattanooga

Comfort Inn & Suites Hamilton Place Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 218 out of 800 reviews
Rating 8 - Good. 276 out of 800 reviews
Rating 6 - Okay. 146 out of 800 reviews
Rating 4 - Poor. 88 out of 800 reviews
Rating 2 - Terrible. 72 out of 800 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Antoinette

Stayed 1 night in Jul 2025

2/10 Terrible

Deena

Stayed 1 night in Jul 2025

6/10 Okay

Ron, Vicksburg

Travelled with family
Disliked: Property conditions & facilities
To start the clerk had a Soviet socialist pin on. As veteran not happy about doing business that supports socialism. Second the property had musky smell. Not dirty but like it stays wet. Second it doesn’t look like it has been updated since the it was built. The carpet in the room was worn and had a horrible patch job. I don’t believe it is worth the $100+ a night rate.
Stayed 1 night in Jul 2025

6/10 Okay

Marcin

Liked: Staff & service, property conditions & facilities
Bugs were found in my bed. I had to get a new room.
Stayed 1 night in Jul 2025

4/10 Poor

Lara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Unimpressed

In need of lot of repairs. The beds felt like straight mattress springs. They were so uncomfortable. The breakfast was sufficient.
Stayed 1 night in Jul 2025

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room staff was friendly and accomadating
Stayed 1 night in Jul 2025

10/10 Excellent

Olivia

I work at a hotel so the front desk is the most important experience and the front desk clerk really was such a wonderful lady, she opened her arms to this hotel with a huge smile ,just was trying to get away and really enjoyed myself and will definitely stay again
Stayed 1 night in Jul 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Allegra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
In the room we were initially given, one of the bed frames was broken so severely that when my 40 lb 5 year old sat on the foot of the bed it very nearly touched the floor. The staff member at the front desk was very helpful and quickly moved us to another room. It was in its own state of disrepair (pictures attached) but at least the beds were sleepable. The pool was relatively clean and the area around the hotel had a lot to offer but I felt that the room was overpriced for the overall condition of the property
Stayed 1 night in Jul 2025

6/10 Okay

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Needed refresh

Stayed 1 night in Jul 2025

10/10 Excellent

Josie

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Black Mold!

The bthrm had black mold, dripped all night. Room poor condition, peeling paint, smell, not enough pillows. We needed it just for 1 night so it served purpose but would not stay there again. Not worth the fee!
Stayed 1 night in Jun 2025

2/10 Terrible

Tyler

Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A KNIFE SHOWED UP IN OUR ROOM WHILE WE WERE OUT.

The lady at the desk was very nice. The hotel is in terrible shape. Wall paper everywhere is bubbled up and falling off. The carpet in the hallways is so old and rolling up everywhere. The breakfast was not good. Also the space for the breakfast is too tight. You can't get to anything if there are just a few people in there. The ceiling in the shower looked moldy with some paint trying to cover it up. The carpet in the room was sticky and felt slightly damp. The air condtitioner was awful. Stayed hot the whole time. But here is the kicker. On my last night there, we came back to the room from being out and there was a knife on the bathroom counter. I have no idea where it came from. It wasnt ours and it wasnt there when we went out. We decided it was time to go ahead and check out that night instead of the next morning. I showed a picture of it to the lady at the desk but she seemed new and didn't know what to do. I definitely will stay somewhere else next time. I tried to upload a picture of the knife but it won't let me.
Stayed 3 nights in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

2/10 Terrible

Chris, Tampa

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in showers; required cancellation and finding a new hotel at the last minute. That said, Expedia did the right thing after several calls and hours on the phone with Customer Service.
Stayed 6 nights in Jun 2025

10/10 Excellent

Damiany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 3 nights in Jun 2025

8/10 Good

Allison

Travelled with family
Liked: Staff & service
Room door didn't shut correctly nor did the bathroom door. No sheets for pullout bed. Check in clerk was nice and professional, able to get rooms close together despite last minute reservation. Checkout was good as well. Breakfast was good and clean. Hotel is older and definitely not worth the money we spent for a night but beds were comfortable and we're on the road again!
Stayed 1 night in Jun 2025

4/10 Poor

Mary Ann

Disliked: Cleanliness
I would not plan to stay there again
Stayed 1 night in Jun 2025

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I expected more from a $130+ a night hotel. It was severely outdated, our room smelled like mildew, and the breakfast was minimal. We considered going to a different hotel all together but our stay was non-refundable. Don’t let the pictures fool you. This hotel is way past due for a complete remodel. Would not recommend.
Stayed 1 night in Jun 2025

8/10 Good

Junah

Travelled with partner
Liked: Cleanliness, amenities
Nothing particurlary unique
Stayed 1 night in Jun 2025

6/10 Okay

Marjorie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location of the hotel was convenient. The size of the room was good. Enjoyed the free breakfast. The hotel has aged and could use some updating. Some areas of the hotel looked unclean. In the room there were holes in the wall where pictures once hung and one of the curtain panels was missing. The curtain panel that was there was not hung properly. Some light bulbs in the bathroom were out. So bathroom was not well lighted. This was reported but nothing was done.
Stayed 4 nights in Jun 2025

8/10 Good

Anany

Stayed 1 night in Jun 2025

10/10 Excellent

Conal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and helpful, clean facility, spacious room. Room could use a little updating. Overall a very good place to stay.
Stayed 1 night in May 2025

4/10 Poor

Doug

Stayed 2 nights in May 2025