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Best Western Smoky Mountain Inn

2.5 star property

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Photo gallery for Best Western Smoky Mountain Inn

Exterior
BBQ/picnic Area
Free daily continental breakfast
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board
Outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
130 Shiloh Trl, Waynesville, NC, 28786
  • Place, Hazelwood Soap Company
    ‪2 min drive‬
  • Place, Folkmoot Friendship Center
    ‪2 min drive‬
  • Place, Balsam Spa
    ‪2 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(35 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

2 Double Beds, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4

1 King Bed, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Mountain View, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 Queen Bed, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4

2 Queen Beds, Non-Smoking, Mountain View, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Studio, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

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About this property

Best Western Smoky Mountain Inn

Along with an outdoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site.
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us they can't get enough of Best Western Smoky Mountain Inn's great location. During your stay, you'll be close to Hazelwood Soap Company. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute drive from Balsam Spa and a few minutes from Folkmoot Friendship Center
Best Western Smoky Mountain Inn offers its guests an outdoor pool and a fitness centre. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. The business-friendly Best Western Smoky Mountain Inn also features a vending machine, a picnic area, and a front desk safe. Self parking is free.

This Waynesville hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 589 out of 1002 reviews
Rating 8 - Good. 297 out of 1002 reviews
Rating 6 - Okay. 81 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in Nov 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service
The room was clean - as it is each time we stay here. However, this time I noticed the towels are looking old and the white has turned to a gray (not as clean) look
Stayed 1 night in Nov 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Clean, comfortable room.
Stayed 4 nights in Nov 2025

4/10 Poor

Molly

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and the drain in the shower did not drain. The bed was uncomfortable and the towels and sheets were thin. There was an empty paper bag and a note from the hotel that said to enjoy the complimentary popcorn, water, and cookies - but there wasn’t anything in the bag. When we asked the staff at the desk about it, she told us she didn’t know anything about it and then proceeded to turn around and walk away from us. You could also hear the traffic outside from our room. Would not recommend staying here.
Stayed 2 nights in Nov 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Decent and good location.
Stayed 1 night in Nov 2025

10/10 Excellent

Bruce L

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Parking was great. It was cold outside but room was nice and warm.
Stayed 1 night in Nov 2025

10/10 Excellent

Jean Forrest

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the rooms and great breakfast!
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, relaxing space
Stayed 1 night in Nov 2025

10/10 Excellent

Deborah

Liked: Cleanliness
The room was clean and comfortable. The staff was average, not really friendly but I got checked in and out with little to no problems. Not as welcoming as they should be to incoming guests. Especially in NC where most people are very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Kyle

Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Stayed 1 night in Nov 2025

8/10 Good

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location, clean, spacious rooms, pleasant, courteous staff, reasonable rates, plenty of parking, decent breakfast. All in all, worked perfectly for our needs.
Stayed 2 nights in Nov 2025

8/10 Good

Brett

Stayed 2 nights in Oct 2025

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, friendly staff. Will stay again!
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a very pleasant stay. The staff were very friendly, the room was clean and the bed was very comfortable. The continental breakfast each morning was enjoyable. Thank you!
Stayed 4 nights in Nov 2025

10/10 Excellent

Reynald

Business traveller
Liked: Cleanliness, property conditions & facilities
This is my go to hotel when in the area, clean comfortable quiet plenty of parking
Stayed 3 nights in Oct 2025

8/10 Good

lindsay

Stayed 1 night in Nov 2025

6/10 Okay

Jacquelyn

Stayed 3 nights in Nov 2025

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Super friendly staff and comfortable bed
Stayed 1 night in Nov 2025

6/10 Okay

Ralph, Hampstead

Disliked: Amenities
For a place to crash this place is fine… Clean, convenient, adequate in every way. But it is old, dated, very very basic and well outside the main part of Waynesville. So nothing particular to draw you here unless you just want a cheap night's crash.
Stayed 2 nights in Nov 2025

6/10 Okay

Michael

Stayed 1 night in Oct 2025

6/10 Okay

Jonathan

Stayed 4 nights in Oct 2025

10/10 Excellent

stan

Liked: Cleanliness, amenities, property conditions & facilities
Good people working at this establishment.
Stayed 1 night in Oct 2025

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