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Congress Plaza Hotel

3.5 star property

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Photo gallery for Congress Plaza Hotel

Lobby
Junior Suite, City View | City view
Exterior detail
2 restaurants, breakfast served
Banquet hall

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
520 South Michigan Avenue, Chicago, IL, 60605
  • Place, Auditorium Building and Theatre
    ‪2 min walk‬
  • Place, Columbia College Chicago
    ‪2 min walk‬
  • Place, Millennium Park
    ‪9 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(223 reviews)
  • Lake view
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Lake View, Lakeside

Standard Suite, 1 King Bed, Lake View, Lakeside | Living room | TV

Standard Suite, 1 King Bed, Lake View, Lakeside

8.6 out of 10
Excellent
(22 reviews)
  • Lake view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(565 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.8 out of 10
Good
(497 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Lake View

8.0 out of 10
Very good
(131 reviews)
  • Lake view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite

7.8 out of 10
Good
(71 reviews)
  • 50 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible

Standard Room, 2 Double Beds, Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible

7.8 out of 10
Good
(57 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(156 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Lakefront Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Lakefront Suite

  • Sleeps 2

View all photos for Accessible Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible Room

  • Sleeps 4

View all photos for Standard Queen Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Queen Room

  • Sleeps 2

View all photos for Standard King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard King Room

  • Sleeps 2

View all photos for King Room with Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Room with Lake View

  • Sleeps 2

View all photos for Standard Two Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Two Double Room

  • Sleeps 4

View all photos for Two Double Room with Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Two Double Room with Lake View

  • Sleeps 4

View all photos for Junior Suite, City View

Junior Suite, City View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Suite

  • Sleeps 2

View all photos for Suite with City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite with City View

  • Sleeps 2

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About this property

Congress Plaza Hotel

Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business centre and conference space. Housekeeping is available on request.
Congress Plaza Hotel offers 870 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Congress Plaza Hotel's great location. During your stay, you're just a quick walk from Millennium Park. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi and wired Internet in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Full breakfast served weekends for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Steps from Columbia College Chicago and Museum of Contemporary Photography
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and meeting rooms.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 50000 square feet (4645 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Congress Plaza Hotel. For a fee, parking is available.

This 3.5-star Chicago hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 6:30 AM and 11:00 AM.
Tavern Tap – This sports bar only serves breakfast.
Tavern Tap – On-site sports bar. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (USD 62 per night)
  • Limited on-site self parking

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 23 for adults and USD 12 to 18 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Tavern Tap
  • Tavern Tap

Things to do

  • Bicycle storage
  • Gym
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50,000 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Hand-held showerhead
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 14 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1893
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 49.00
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 59.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16 to 23 for adults and USD 12 to 18 for children
  • Uncovered self-parking fee: USD 62.00 per night
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property provides central air conditioning in summer and central heating in the winter. In-room climate control is not available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Congress Hotel
Congress Hotel Plaza
Congress Plaza
Congress Plaza Chicago
Congress Plaza Hotel
Congress Plaza Hotel Chicago
Hotel Congress Plaza
Plaza Congress Hotel
Congress Hotel Chicago
Congress Plaza Hotel Hotel
Congress Plaza Hotel Chicago
Congress Plaza Hotel Hotel Chicago

Congress Plaza Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 4490 out of 10017 reviews
Rating 8 - Good. 2659 out of 10017 reviews
Rating 6 - Okay. 1537 out of 10017 reviews
Rating 4 - Poor. 723 out of 10017 reviews
Rating 2 - Terrible. 608 out of 10017 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jabari

Liked: Cleanliness, amenities, property conditions & facilities
Clean and courteous
Stayed 1 night in Dec 2025

10/10 Excellent

Avi

Stayed 1 night in Dec 2025

4/10 Poor

Yavuzalp

Travelled with partner
Disliked: Amenities
Booked a 4 days, 3-night stay and on the 3rd night our room keys stopped working. We went down to the reception desk to see what the issue was and they said they had only seen us booked for one night total. There was a 25 dollar security deposit per night, and my card on file had already been charged 75 dollars. Instead of fixing the issues right there, staffing explained we would still need to pay for a full nights stay and an extra 25 dollar security fee (that we had already paid for). The shower in our room was leaking and the water was cold. Breakfast was poor, and we had many random knockings on our door throughout morning and night. Only thing good about the stay was the location.
Stayed 3 nights in Dec 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities
Hotel was great and nostalgic.
Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness
Clean & incredible staff. Helpers by the front door were particularly friendly and helpful, give them a raise
Stayed 3 nights in Dec 2025

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
The hours for the Restaurant were wrong and we could not get food. Room service did not exist it was an awful experience. Our room was dirty on the wall and in the bathroom. Did not look like online photos. And our card access had issues before our checkout time.
Stayed 1 night in Jan 2026

2/10 Terrible

Lizbeth

Stayed 1 night in Dec 2025

6/10 Okay

Samuel

Travelled with partner
Liked: Cleanliness
Building was in poor shape and the room smelled like stale smoke. Large ceilings, large bed were a plus.
Stayed 1 night in Jan 2026

6/10 Okay

Jerry

Travelled with family
Liked: Cleanliness
Two night ‘security guards’ were rude, especially one. When walking around to explore a different floor from our room without any signs/barriers saying we couldn’t, and also when entering the front of the hotel late at night once, we were treated as suspicious. Their tones were rude, and they demanded to see our room keys both times. The second incident mentioned happened two nights after the first. The guard clearly recognized me and my sister from the room exploration, so to speak, but visibly and audibly backed off slightly once he realized my husband was with us, and hadn’t been before. I didn’t get any names, but I really don’t appreciate being talked to like a naughty child rather than a paying adult customer.
Stayed 3 nights in Dec 2025

4/10 Poor

Cory

Disliked: Cleanliness, amenities, property conditions & facilities
Drunkenness and people passed out all over the hotel. Security was everywhere. We couldn’t sit in the lobby as a family without being bothered by hotel security asking us for hotel key cards but drunkards could be on the floors in the hallways…??? Also no hot water? Zero. That’s a holiday deal breaker. Two days. Ice cold showers for a family of 5. We’ll stay somewhere else thank you
Stayed 2 nights in Dec 2025

4/10 Poor

Cory

Travelled with family, Travelled with family and small children
Disliked: Amenities
While we don’t fault the hotel for having a New Years Eve party People passed out all over the hotel corridors is too much. Security was all over the building. And the hotel has ZERO warm water. Zero! Not fun when it’s so cold outside. We’ll stay somewhere else next time.

2/10 Terrible

Shanise

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The first room had cockroaches in the bathroom. Soon as we turned on the light one appeared on the outside of the tub. We crushed it left the hotel for about 6 hours. When we got back there were 3 cockroaches 2 by the toilet and 1 by the bathroom garbage can. I went to speak with the front desk agent and she stated I had to wait until 8am when a manager came in but will send security to my room so I can write a statement. When security came to the room he stated that the hotel is 100 years old and cockroaches are common as well as bed bugs. When I spoke with the manager she stated I couldn’t get a refund since I booked through Expedia and I would have to call Expedia so they can send an invoice to the hotel to get a refund. Expedia reached out to the hotel and 72 hours later no response so due to Expedias refund policy I couldn’t get a refund. What’s really wrong is the fact I only wanted a refund for 1 day stay in which the cockroaches were in that particular room. The hotel did offer a new room but that was on my second day stay.
Stayed 2 nights in Dec 2025

8/10 Good

Marleny

Stayed 2 nights in Dec 2025

4/10 Poor

Mashaundra

Disliked: Property conditions & facilities
No hot water for showers. Only 1 elevator was working. The staff was great.
Stayed 1 night in Dec 2025

10/10 Excellent

Elizayah

Stayed 1 night in Dec 2025

6/10 Okay

Zeno

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
They might have been short of staff during the holidays. My room and the hallway needed vacuuming.
Stayed 4 nights in Dec 2025

4/10 Poor

Gregchen

Travelled with partner
Liked: Cleanliness
Both times I showered the water was not hot it was barely warm. The walls and doors are paper thin you can hear everything. The burger at the restaurant didn’t taste like real beef. The staff was definitely friendly.
Stayed 1 night in Dec 2025

2/10 Terrible

Marco

Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible it smells
Stayed 1 night in Dec 2025

2/10 Terrible

Danial, Fishers

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows were sealed shut :(
Stayed 2 nights in Dec 2025

10/10 Excellent

Rosa Rios

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and just the right size and amenities for our short one night stay. The temperature was great on such a frigid night, we rested well during our stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, room comfort
This is my favorote hotel in the whole city.
Stayed 1 night in Dec 2025

10/10 Excellent

Olivia

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel was beautiful & the staff was amazing
Stayed 3 nights in Nov 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't have breakfast. The stay was pleasant. Was here for the NYE party. Enjoyed my stay per usual and comfort in my room per usual
Stayed 1 night in Dec 2025

6/10 Okay

JERI

Got followed to our room and left a day early
Stayed 2 nights in Dec 2025

2/10 Terrible

Akezia, PLANO

Stayed 1 night in Dec 2025