See all properties

Sheraton Grand Chicago Riverwalk

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton Grand Chicago Riverwalk

Exterior
Lobby
Lobby
Fitness facility
Lake view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Bar
  • Breakfast available
  • Laundry

Explore the area

Map
301 E North Water St, Chicago, IL, 60611
  • Millennium Park
    ‪6 min walk‬
  • Michigan Avenue
    ‪6 min walk‬
  • Navy Pier
    ‪19 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View

1 bedroom, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Lake View

  • 66 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Mobility Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | 1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

  • 31 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Non Smoking

  • 66 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, down duvets, pillow-top beds, in-room safe

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds

2 bars/lounges

Club Room, 2 Double Beds

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, River View

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View

  • 31 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | 1 bedroom, down duvets, pillow-top beds, in-room safe

Family Room, 2 Double Beds

  • 33 sq m
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

1 bedroom, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Lake View

Executive Suite, 1 Bedroom, Non Smoking, Lake View | 1 bedroom, down duvets, pillow-top beds, in-room safe

Executive Suite, 1 Bedroom, Non Smoking, Lake View

  • 57 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | 1 bedroom, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Pool Access (River View)

Suite, 1 Bedroom, Non Smoking, Pool Access (River View) | 1 bedroom, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Non Smoking, Pool Access (River View)

  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | 1 bedroom, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, River View

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, River View

  • 31 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | 1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Embassy Suites by Hilton Chicago Downtown Magnificent Mile

  • Pool
  • Breakfast included
  • Pet-friendly
  • Restaurant
4.1 out of 5, Very good, (2669)
The price is €293
for 1 room
includes taxes & fees
23 Jun - 24 Jun
Embassy Suites by Hilton Chicago Downtown Magnificent Mile

About this property

Sheraton Grand Chicago Riverwalk

Eco-certified hotel with 3 restaurants and bars/lounges
Along with 3 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a snack bar/deli and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton Grand Chicago Riverwalk offers 1218 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets. A pillow menu is available. Flat-screen televisions come with cable channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us they can't get enough of Sheraton Grand Chicago Riverwalk's great location. During your stay, you're just a quick walk from Michigan Avenue. You'll find features such as free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free Wi-Fi in some public areas
  • Enjoy American cuisine at Shulas Steak House, one of the property's 3 restaurants and 2 bars/lounges
  • Continental breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Michigan Avenue and Millennium Park
  • Dogs welcome for a fee (restrictions apply)
Sheraton Grand Chicago Riverwalk offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and 43 meeting rooms are available. Event space at this hotel measures 125000 square feet (11613 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Sheraton Grand Chicago Riverwalk. Parking is available for a fee.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 11:30 AM.
Shulas Steak House – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar.
LB Bistro and Patissere – This bistro specialises in American cuisine and serves breakfast and lunch. Open daily.
Link – This café specialises in American cuisine and serves breakfast and lunch. Open daily.
Chicago Burger Company – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
ChiBar – This bar specialises in American cuisine and serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:30 AM for a fee: USD 32 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (124 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 34 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 0 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 30 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 32 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Sheraton Grand Chicago Riverwalk Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 778 out of 1351 reviews
Rating 8 - Good. 248 out of 1351 reviews
Rating 6 - Okay. 142 out of 1351 reviews
Rating 4 - Poor. 86 out of 1351 reviews
Rating 2 - Terrible. 97 out of 1351 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

miguel

Stayed 1 night in Feb 2025

10/10 Excellent

Rivak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suzanne the concierge was amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

Saif

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

10/10 Excellent

Jorge

Stayed 8 nights in Dec 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Servise
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

A Pleasurable Stay

Despite of some issues upon arrival, which were promptly corrected, our overall stay was great. Management were attentive to our needs throughout our entire stay and this made the difference in our overall experience. The comfortable room with a beautiful view of the city overlooking the river on a high floor, a wonderful breakfast (the best coffee and omelets), friendly and professional staff made our stay worthwhile. We will definitely stay there again.
Stayed 2 nights in Nov 2024

8/10 Good

Jackson

Stayed 1 night in Feb 2025

10/10 Excellent

Joshua

Stayed 1 night in Feb 2025

6/10 Okay

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Hamraj

Stayed 1 night in Feb 2025

8/10 Good

Julia, Plymouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, highly recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Jan 2025

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Hotel staff were friendly and provided great customer service. Location on the river is perfect and just a short walk to Michigan Avenue.
Stayed 1 night in Feb 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2025

10/10 Excellent

WILLIAM

Stayed 2 nights in Feb 2025

4/10 Poor

david

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Francesca

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Suzanne went above and beyond to make our stay so special! She was my go to person that made our time there so awesome. Such a thoughtful, detailed and caring person. Robert at security and Sam at check in were also amazing and so helpful. The general staff we encountered was amazing and so polite. We enjoyed the indoor pool and the bar lounge was so convenient to hang out for drinks and catch up with friends. We can’t wait to return.
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Facility it’s outdated, bar was closed, restaurant over priced and looks way too old, staff was friendly. Couldn’t even buy a water anywhere. Expensive parking.
Stayed 1 night in Jan 2025

6/10 Okay

Cherie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I have stayed two previous times at this property. I chose again based on location, convenience and services offered. The only option for dining, snacks, cocktails and coffee was Shula's steakhouse and the cafe which had extremely limited hours. The Chi Town bar was closed the entire time we were there. For drinks prior to dinner, Shula's was our only in hotel option. The restaurant and bar area were both dirty and uninviting. I don't mind paying for good for or wine, but the conditions and quality do not come close to what you pay. After a day of exposed to extreme cold, there was not one option for an afternoon coffee or hot tea as the cafe closed late morning. I fully understand that staffing can be an issue. However, the other hotels close by we visited had plenty of options for what the Sheraton was lacking. It is rare that I leave a review of this kind as I'm aware of situations beyond the control of staff, but for the type and size of this hotel, I was shocked at the limited offerings. On a good note, the staff were extremely friendly and apologetic for these limitations. Customer service was the only thing the Sheraton got right this trip.
Stayed 3 nights in Jan 2025

6/10 Okay

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really nice and close to walk to most everything. We saw they had a chi bar, burger joint and an ala-carte restaurant on their website so we chose to stay here. To find out on a Saturday eve they were all closed. Only thing that was open was a high end steak establishment. We ventured out and found good grub but was disappointed the advertised options were not open.
Stayed 1 night in Jan 2025

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rob

Stayed 1 night in Jan 2025