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Mercure Hotel Köln West

4.0 star property

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Photo gallery for Mercure Hotel Köln West

Meeting facility
Fitness facility
Breakfast, lunch, dinner served; German cuisine
Exterior
Standard Room, 1 Double Bed | Premium bedding, down duvets, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Air conditioning
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Horbeller Str. 1, Cologne, NW, 50858
  • Place, Keramion Museum
    ‪3 min drive‬
  • Place, RheinEnergieStadion
    ‪4 min drive‬
  • Place, Cologne Cathedral
    ‪12 min drive‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed

Premium bedding, down duvets, in-room safe, desk

Superior Room, 1 Double Bed

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

Premium bedding, down duvets, in-room safe, desk

Privilege, Room, 1 Queen Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Mercure Hotel Köln West

Pet-friendly hotel connected to a shopping centre in Cologne with a sauna
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and self parking. Housekeeping is available on request.
Mercure Hotel Köln West offers 191 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 66-cm LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cologne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Mercure Hotel Köln West, you'll be connected to a shopping centre and close to Cologne Cathedral. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy German cuisine while dining at Colours
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes a gym and a sauna
  • 11 minutes by car from Cologne Cathedral and 14 minutes from LANXESS Arena
  • Cats and dogs welcome for a fee
Mercure Hotel Köln West offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 6426 square feet (597 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Mercure Hotel Köln West. For a fee, parking is available.

This 4-star Cologne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Colours – This restaurant specialises in German cuisine and serves breakfast, lunch and dinner.
Colours – On-site bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Colours
  • Colours

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6,426 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1983
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 66-cm LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Self-parking fee: EUR 15 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hotel Koeln
Mercure Hotel Koeln West
Mercure Hotel Koeln West Cologne
Mercure Koeln West
Mercure Koeln West Cologne
Mercure Hotel Köln West Cologne
Mercure Hotel Köln West
Mercure Köln West Cologne
Mercure Köln West
Mercure Hotel Köln West Hotel
Mercure Hotel Köln West Cologne
Mercure Hotel Köln West Hotel Cologne

Mercure Hotel Köln West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 377 out of 1000 reviews
Rating 8 - Good. 442 out of 1000 reviews
Rating 6 - Okay. 126 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

MUHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and friendly staff. Although, I was under the impression that car parking was included only to find out at the counter that it was €11 a day. Also, normally you get tea in rooms but not in this one. These negative points should not stop you to stay at this hotel, it is air-conditiined and very convenient and comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!
Stayed 1 night in Jul 2025

8/10 Good

Rohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

It was a bit further to the centre than expected, but the bus and tram stop were 5 mins away. The team were always helpful, and the service level was really good. Only disappointment was the air conditioning . The first couple of days were quite hot and the air con wasn’t cooling the room sufficiently. Breakfast buffet food was was excellent, with a good spread.
Stayed 3 nights in Aug 2025

8/10 Good

Krishan

Liked: Cleanliness, staff & service
Dated property and falls short of other Mercure stays. Kind staff and the highlight was the cooled water fountain in the atrium. Breakfast lacked a bit of variety for vegetarian guests but otherwise was a lovely stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gareth

Stayed 1 night in Aug 2025

8/10 Good

Nikita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, was just a shame that the pool access was closed for the entire time we were staying
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 3 nights in Jul 2025

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1st Time Booking this hotel for work

Best Hotel I've stayed in so far for work travel Staff very friendly and helpful Hotel spotlessly clean Room was perfect and comfortably with everything you need Complimentiry drinks and snacks daily Will definitely be returning on next visit
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel which we used as a family as it was twenty mins from Phantasialand. Kids liked the pool, adults liked the sauna. All very clean and well presented. Would stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay if going to Phantasialand. 20-25min to €30 on Bolt to get there. There is also station to back hotel as well.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Amenities
Friendly and super helpful staff. Clean. Great location. Yummy breakfast.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeanett

Stayed 1 night in Jul 2025

10/10 Excellent

Nils

Stayed 1 night in Jul 2025

8/10 Good

Nigel

Stayed 1 night in Jul 2025

8/10 Good

marie

Stayed 3 nights in Jul 2025

8/10 Good

rianne

Travelled with group
Liked: Cleanliness, property conditions & facilities
A friendly clean hotel that is close to local public transport, supermarkets and fast food restaurants. The hotel also offers a very small gym and swimming pool which does the job. Staff are friendly and super helpful. Perfect for a few days in Germany.
Stayed 3 nights in Jul 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

For the price it was excellent value, with really nice facilities and friendly, helpful staff. Certainly recommend and visit again if I was in the area
Stayed 1 night in Jun 2025

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Susan

Stayed 2 nights in Jun 2025

8/10 Good

Richa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Decent hotel well suited for an overnight stay during a roadtrip. Clean property and room, and good breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Lars-Eric

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Henrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, nice room, quiet, good pool for the kids, helpful and professional, excellent breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

SANDRINE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vraiment très bien le tram pas loin pour ce rendre au centre Je recommande
Stayed 2 nights in Jun 2025