6/10 OK
Andrew
Matkusti perheen kanssa
28.11.2025
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good: super friendly staff, very clean, loved the microwavable breakfast sandwiches, awesome Christmas decorations!
Not so good:
1. The room had no closet, no drawers, and no bathroom counter. Just a sink with thin edges, and one peg in the wall for hangers. It was tough to settle in for the whole week with such linited space options.
2. I dont know what in the world happened with my security deposit. I originally booked the stay with a card that expired between booking and arrival. When we arrived, I swiped my NEW card for the room charge, and swiped the NEW card again for the $100 deposit.
When we checked out, the attendant said the deposit refund wouldn't process and she didn't know why. I called around noon to try my wife's card. They said they couldn't take a card over the phone and i should call my bank. So i did, and my bank said they were running the old expired card's expiration date. Then I called the hotel, they said they couldn't change the expiration date over the phone.
But they shouldn't have needed to, because I swiped the NEW card to pay the $100 in the first place! The hotel manager said to call my bank again. So I did, and the bank gave me long instructions for how the hotel could send a fax/email to the bank to drop the $100 hold. I called the hotel again to relay these instructions, and the attendant said only the manager could do that and he just left for his 1 week vacation. One hour, five phone calls, no resolution.
Andrew
Yöpyi 6 yötä marraskuussa 2025