4/10 Poor
Vincent
Travelled with family
2 Dec 2025
Liked: Cleanliness, staff & service
First of all, the first day we walk in, we. A smell smoke in our room and hallway. The second night we smell weed on the hall way. It seems like coming from one of the room. The smell went into our room through bottom of door. We had to block it with towels. The hotel is under construction. The room we are in looks nice and new. It was nice until last night. When one of us was ready to take shower, he turned on faucet in the shower tub. It comes out some kind of dirt and oil stains or greasy stuffs. I don't know how their pipes works. Not sure it was coming from construction. Thank goodness it was fine when we turned on the faucet second time. Otherwise, we didn't think they can do anything at night. The hotel worker probably needs to call out someone to find out. The next day, we complaint to the hotel worker. She said sorry and will tell the manager. but she didn't ask us to submit the picture to anywhere. She also said since we booked the hotel through 3rd party. They can't give us discount. I am hoping hotel.com can investigate and give us discount. Regarding the breakfast, just like other reviews said. It was very good.
Vincent
Stayed 3 nights in Nov 2025