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Best Western The Westerly Hotel

3.0 star property

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Photo gallery for Best Western The Westerly Hotel

Exterior
3 bars/lounges, pub
Food and drink
Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free cots/infant beds
3 bars/lounges, pub

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
1590 Cliffe Ave, Courtenay, BC, V9N 2K4
  • Place, Courtenay and District Museum and Paleontology Centre
    ‪12 min walk‬
  • Place, Simms Millennium Park
    ‪13 min walk‬
  • Place, Courtenay and District Memorial Outdoor Pool
    ‪18 min walk‬
  • Airport, Comox, BC (YQQ-Comox Valley)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Balcony

Standard Room, 1 Queen Bed, Accessible, Balcony | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Balcony

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Pet Friendly)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Pet Friendly)

7.8 out of 10
Good
(6 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Shower Only)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Shower Only)

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western The Westerly Hotel

Hotel in Courtenay with 3 restaurants and free breakfast
3 restaurants, 3 bars/lounges and a fitness centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a conference centre and 24-hour room service.
Best Western The Westerly Hotel offers 67 air-conditioned accommodations with coffee/tea makers and a hairdryer. 50-inch Smart televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Courtenay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western The Westerly Hotel. During your stay, you'll be within walking distance of Sid Williams Theatre. Free WiFi in public areas, free self-parking and 3 restaurants are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine at The Westerly Restaurant, one of the property's 3 restaurants and 3 bars/lounges
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 15-minute walk of Sid Williams Theatre and Courtenay and District Museum and Paleontology Centre
  • Cats and dogs welcome for a fee (restrictions apply)
There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 14000 square feet (1260 square metres) and includes a conference centre. A fitness centre, a vending machine, and concierge services are also featured at the business-friendly Best Western The Westerly Hotel. Self parking is free.

This 3-star Courtenay hotel is smoke free.

Guests are served a free full breakfast daily from 6:30 AM to 11:00 AM. An additional breakfast is available daily for a fee.
The Westerly Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
The Flying Canoe Pub – This pub specialises in American cuisine and serves lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 11:00 AM
  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Chalk Lounge
  • The Flying Canoe Pub
  • The Westerly Restaurant

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (14,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Plus Westerly
Best Western Plus Westerly Hotel
Best Western Plus Westerly Hotel Courtenay
Best Western Westerly Hotel Courtenay
Best Western Westerly Hotel
Best Western Westerly Courtenay
Best Western Westerly
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
Best Western The Westerly Hotel Convention Centre
Best Western Plus The Westerly Hotel Convention Centre
Best Westerly Courtenay
The Westerly Hotel Courtenay
Best Western The Westerly Hotel Hotel
Best Western The Westerly Hotel Courtenay
Best Western The Westerly Hotel Hotel Courtenay

Best Western The Westerly Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 415 out of 1004 reviews
Rating 8 - Good. 390 out of 1004 reviews
Rating 6 - Okay. 133 out of 1004 reviews
Rating 4 - Poor. 46 out of 1004 reviews
Rating 2 - Terrible. 20 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Aug 2025

6/10 Okay

Stephane

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Check-in experience felt a bit cold — no smile, and when I politely asked if our room might be ready (we arrived 1–2 hours early), I was met with a look that made me feel like I was being questioned for even asking. I was told it would be a $20 early check-in fee, which is fair policy-wise, but the delivery came off as a bit rude. Overall, the staff could be more welcoming to guests. That said, the stay itself was fine for one night, and the location was convenient
Stayed 1 night in Aug 2025

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
On several occasions the water supply to the hotel was turned off. This was especially frustrating on the day we arrived. As a result, we delayed our booking-in and stayed with relatives longer than we had anticipated which was an inconvenience.
Stayed 9 nights in Aug 2025

8/10 Good

Paul and Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
The motel was out of water when we got there. I think they knew it would be out that day . I got the feeling because the help behind the cointer wouldn't say why it was out. It did come back that same evening. I just tthank thay could have been more straight forward.
Stayed 3 nights in Aug 2025

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was short so didnt get to use the hotel just for sleeping . The cleaning staff on our leaving was a bit testy
Stayed 1 night in Aug 2025

6/10 Okay

lloyd, vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough front end staff, had to wait for checkin. Late guests were rather noisy down the hall.
Stayed 1 night in Aug 2025

6/10 Okay

Jeff

Stayed 3 nights in Aug 2025

10/10 Excellent

shalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfy.
Stayed 1 night in Aug 2025

10/10 Excellent

Bianca

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Got woke up a few times in the night from police and ambulance sirens.
Stayed 1 night in Aug 2025

4/10 Poor

Nancy

Disliked: Cleanliness, property conditions & facilities
We had the pet room but the room had a wet dog smell. The bathroom had a mildew odour. The hotel indicated some option for some requests, such as, hand or body lotion but the receptionist simply said that they didn’t any. The best thing about the hotel was the grand lobby lounge with big comfy chairs and tables. We ordered a delicious pizza and had it there with our small dog. That was lovely.
Stayed 2 nights in Aug 2025

8/10 Good

Terena

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
A pool was advertised and there is NO POOL! If you want a quiet room, request a room with bathtub, the walk-in shower rooms are all on the main street and overlooking
Stayed 3 nights in Aug 2025

10/10 Excellent

Joseph

Travelled with family
Front desk staff were exceptionally helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Bruce, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Kaitlin

Stayed 3 nights in Jul 2025

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Tyler

Stayed 1 night in Jul 2025

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

shaon

Liked: Property conditions & facilities
Friendly
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Went smoothly! Clean, great staff, nice room, quiet, no complaints!
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The air was frsh and cool. The beds were very confortable with lots of pillows. The complimentary breakfast buffet with the room is amazing. Incredible value for momey. We loved it.
Stayed 1 night in Jul 2025

10/10 Excellent

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick check in and check out. Continental breakfast was very good and convenient. The room had very clean bedding. Would definitely stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of all spaces is very noticeable. The breakfast was also fresh and hot. All staff were very friendly. It was a little hard to find where to park our car upon arrival.
Stayed 2 nights in Jul 2025