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Five Volcanoes Boutique Hotel

3.5 star property

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Photo gallery for Five Volcanoes Boutique Hotel

Outdoor pool, pool umbrellas, pool loungers
Exterior
Breakfast, lunch and dinner served
Flat-screen TV
Deluxe Double Room Single Use | Minibar, desk, blackout curtains, bed sheets

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

Map
B.P. 3103, Kigali, Cyuve
  • Volcanoes National Park
  • Cathedral of Ruhengeri
    ‪4 min drive‬
  • Ellen DeGeneres Campus of the Dian Fossey Gorilla Fund
    ‪10 min drive‬
  • Goma (GOM)
    ‪80 min drive‬

Room options

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use | Minibar, desk, blackout curtains, bed sheets

Deluxe Double Room Single Use

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, desk, blackout curtains, bed sheets

Deluxe Double Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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includes taxes & fees
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About this property

Five Volcanoes Boutique Hotel

Hotel in Cyuve with free breakfast and 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, a meeting room and concierge services are on-site.
Five Volcanoes Boutique Hotel offers 11 accommodations with minibars and complimentary bottles of water. Rooms open to balconies or patios. This accommodation offers separate dining areas and includes desks. Guests can make use of the in-room fridges and coffee/tea makers.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Flat-screen televisions come with satellite channels. Additionally, rooms include fans and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

Children aged under 14 years old are not allowed in the swimming pool or hot tub without adult supervision.

During your stay at Five Volcanoes Boutique Hotel, you'll be close to Cathedral of Ruhengeri. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 4-minute drive from Cathedral of Ruhengeri and 5 minutes from Shyira Diocese Cathedral
  • Airport shuttle service available for a fee
Five Volcanoes Boutique Hotel offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Five Volcanoes Boutique Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Cyuve hotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 10 AM.
On-site venue – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • Lift

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Desk
  • Fan
  • Living room

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Five Volcanoes Boutique Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 265.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 250 per vehicle (one way)
  • Rollaway bed fee: USD 265.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Five Volcanoes Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Five Volcanoes Boutique Hotel Ruhengeri
Five Volcanoes Boutique Ruhengeri
Five Volcanoes Boutique
Five Volcanoes Hotel Cyuve
Five Volcanoes Boutique Hotel Hotel
Five Volcanoes Boutique Hotel Cyuve
Five Volcanoes Boutique Hotel Hotel Cyuve

Five Volcanoes Boutique Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 1 out of 7 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely horrible! It is incredibly overpriced, at the same rate as a Luxury Hotel, but they have service comparable to a Motel in Rural Alabama. They don't have a restaurant, they have a cafeteria with a fixed menu. The portions are tiny (cheap) and I left each meal still feeling hungry. They do not have internet in the Rooms. They do not stock their minibar. Half of the electrical outlets in each room do not work. The entrance of each room is accessed through a back alley walkway so that the rooms feel like a Maids Quarters. Each room is built out of cinderblocks and no insulation, so it is very cold at night. The bathroom showers do not drain correctly so the bathroom will flood during a shower. The rooms are not properly cleaned for new guests, and running your finger along surfaces yields a large amount of dust. Criminally Overrated!
Stayed 3 nights in Mar 2021

10/10 Excellent

June, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool to relax by. Terrific staff and food.
Stayed 1 night in Dec 2019

10/10 Excellent

Joakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best!

This was one of the best hotel experiences i have ever had! The staff was so welcoming and helpful. They even clean your hiking boots. I would come back just to stay here one more night.
Stayed 2 nights in Jan 2020

10/10 Excellent

Robin, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing hotel - Woken by stunning birdsong, terrific views of the volcanoes, excellent food and great wine selection. I had wonderful service from the small & dedicated staff. They arranged a super guide (Honore) to take me gorilla trekking. Couldn’t fault the place!
Stayed 2 nights in Nov 2018

10/10 Excellent

Milli, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, nice pool and good food. We stayed in a deluxe room which was lovely and spacious. The rooms are a little dark but have a nice little terrace with two comfortable chairs. Nice touch to have a fridge/minibar and kettle with coffees and teas supplied. I had a massage which was excellent and the cleaning of the boots post trek and snack pack provided all were nice touches that added to our positive experience. Would definitely recommend staying here!
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

July 2018

The staff were welcoming and accommodating. The hotel was quiet, clean and enjoyable. The food was good and the pool area was pleasant and inviting.
Stayed 2 nights in Jul 2018

8/10 Good

MANJIT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024