8/10 Good
Annie
Travelled with family and small children
4 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the front desk staff exhibited professionalism and courtesy, which is always a positive experience. The “Premium Room, with two queen beds” I had reserved was adequate. However, the Premium Room description on the Expedia website depicted a Keurig Coffee machine and included various amenities such as a water bottle, a can of soda, two bags of chips, a cookie, and a candy bar. This led me to select this room over the non-Premium Rooms. Before heading up to my room, I had received my goodie bag as advertised. Upon entering the Premium Room, I discovered a drip coffee maker, not a Keurig model.
When I contacted the front desk, a gentleman informed me that the Embassy Suites no longer utilizes Keurig-type coffee makers. I reluctantly accepted this information.
During my final stay, I rode the elevator with a fellow guest and inquired about the availability of Keurig-type coffee makers in the room on the 14th floor. To my surprise, she confirmed that the room did indeed have a Keurig machine. I found myself at the front desk and again inquired about the Keurig coffee machines and recounted my story. He confirmed that they did have Keurig machines and apologized, asking if I wanted one sent up right away, which I declined. I will definitely stay at this property again, but I will definitely insist on the Keurig coffee machine.
Annie
Stayed 3 nights in Feb 2025