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Best Western Queens Hotel

3.0 star property

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Photo gallery for Best Western Queens Hotel

Exterior
Property amenity
Family Room, Multiple Beds, Non Smoking | In-room safe, free WiFi, bed sheets
Bar (on property)
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
160 Nethergate, Dundee, Scotland, DD1 4DU
  • Place, University of Dundee
    ‪1 min walk‬
  • Place, City Square
    ‪6 min walk‬
  • Place, V&A Dundee
    ‪6 min walk‬
  • Airport, Dundee (DND)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | In-room safe, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | In-room safe, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(16 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | In-room safe, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | In-room safe, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Standard King Room-Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1
  • Free Wi-Fi

Similar properties

Exterior
Hampton by Hilton Dundee City Centre
Dundee
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 1,008 reviews
The price is €78
includes taxes & fees
14 Jun - 15 Jun
Hampton by Hilton Dundee City Centre

About this property

Best Western Queens Hotel

Along with a restaurant, this hotel has a bar/lounge and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Best Western Queens Hotel offers 53 accommodations with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the overall property condition at Best Western Queens Hotel. During your stay, you're just a quick walk from Dundee Contemporary Arts Centre. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Steps from Dundee Contemporary Arts Centre and University of Dundee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Best Western Queens Hotel also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.
For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
On-site venue – This restaurant specialises in Regional cuisine.
Q-Bar – On-site bar.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 12.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Q-Bar

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting rooms

Accessibility

  • Lift (90 centimetre wide door)

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 12.50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Queens Hotel Dundee
Best Western Queens Hotel
Best Western Queens Dundee
Best Western Queens
Best Queens Hotel Dundee
Best Western Queens Hotel Hotel
Best Western Queens Hotel Dundee
Best Western Queens Hotel Hotel Dundee

Best Western Queens Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 201 out of 644 reviews
Rating 8 - Good. 272 out of 644 reviews
Rating 6 - Okay. 105 out of 644 reviews
Rating 4 - Poor. 44 out of 644 reviews
Rating 2 - Terrible. 22 out of 644 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Rachel

Liked: Staff & service
Dated, old and tired feel to everything, except the bathroom in my first room. Requested to be moved after first room turned out to be above a very very loud function room. 2nd room smaller, too hot. Staff were very nice and helpful. This is a car park
Stayed 1 night in Feb 2026

8/10 Good

Alistair, Nuneaton

Travelled with partner
Liked: Cleanliness, amenities
Very nice. Rooms a little dated, but we expected that. But clean and everything worked, bar the thermostat on the radiator, I prefer it cool in my bedroom, so window open and radiator on!
Stayed 3 nights in Feb 2026

2/10 Terrible

Scott

Stayed 1 night in Feb 2026

2/10 Terrible

Jan

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very spacious room with very spacious bathroom and just one tiny radiator. I woke up in the middle of the night freezing cold.
Stayed 1 night in Feb 2026

2/10 Terrible

Lee

Disliked: Staff & service
Paid for king size room and was given a double Receptionist said a mistake was made and somone was in the room I had booked so had to downgrade me. No help was given to accommodate my needs when asked.
Stayed 1 night in Feb 2026

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
Room was clean and tidy. Staff were very friendly and helpful
Stayed 1 night in Feb 2026

2/10 Terrible

Carolyn

Travelled with family
Disliked: Cleanliness, amenities
Terrible stay. Noisy!!!!
Stayed 1 night in Feb 2026

6/10 Okay

Annika

Liked: Cleanliness, staff & service, amenities
Room was chilly and could hear the traffic noise very well. Table lamp didn't work. Staff was very helpful and friendly. Breakfast started too late on Sunday at 8am.
Stayed 1 night in Jan 2026

8/10 Good

lynn

Travelled with group
Clean room, very spacious. Very warm ( maybe a bit too warm). Good central location
Stayed 1 night in Jan 2026

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, amenities
all the staff very helpful
Stayed 4 nights in Dec 2025

4/10 Poor

Gareth

Liked: Cleanliness
Disliked: Amenities
Had to wait for checking as staff in the toilet and the person there could not check us in ( staff do need toilet breaks ). Went to the room where the window would not shut so cold and drafty 303. Got moved to 309 which was better but to did not work and no one till Monday could fix it. Not ideal as we had time to kill before heading out. Went to the bar for a meal to be told some Nigeria’s about a token for Sunday about food (this was Saturday ) the truth is there was no food service at the bar. Breakfast was another disaster as put my order I. Then to be told we don’t have certain items, best practice would be to inform guests before they order, plate arrived and asked can I get you anything else and my reply was “ yes the other items of breakfast I ordered” and was offered an apology and the reasoning was it was early and guests arrived together. In fairness the staff were seeet but required a lot of training and guidance which at the end of the day lies with best western. Wong return and definitely not worth the price we paid
Stayed 1 night in Jan 2026

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff, great breakfast and a lovely comfortable room.
Stayed 5 nights in Dec 2025

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Bali

Stayed 1 night in Nov 2025

8/10 Good

George

Stayed 1 night in Nov 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is more traditional looking, lots of original fittings and woodwork. Staff attentive and food good! Room was clean and quiet!
Stayed 1 night in Nov 2025

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff excellent. Disappointed that despite notice saying food all day no food available in bad at 8.30pm. Clients internet did not work . When the password to join was entered it immediately told me that the system could not be found. Ok for a one night stay but not if you are staying longer
Stayed 1 night in Nov 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location/ safe parking / friendly and helpful staff
Stayed 2 nights in Nov 2025

8/10 Good

John

Disliked: Amenities, property conditions & facilities
All good.
Stayed 2 nights in Nov 2025

8/10 Good

Tereance

Liked: Cleanliness, amenities
Staff and the breakfast very good 👍
Stayed 2 nights in Oct 2025

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room Friendly staff Excellent location
Stayed 2 nights in Oct 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were always friendly and helpful.
Stayed 9 nights in Oct 2025

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a friendly welcome to the hotel and enjoyed our over night stay. The hotel is a grand old lady which. Is dated but well maintained. Our compact room had good views over the Tay and was well equipped. The bed was comfy and the shower pressure was excellent. The breakfast had a good selection and I like getting a pot of coffee. It made a good base for seeing Dundee.
Stayed 1 night in Oct 2025

6/10 Okay

mairi

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great parking available. Disappointed in food, the year before i could stay in hotel for a meal, as a lone traveller this was my preferred option, however they no longer serve meals in the eatery. Room information is oit of date as it promotes the eatery. Breakfast was supposed to be from menu, however was buffet with food uncovered and served in salad tins sitting on a hot plate. Staff were friendly and helpful.
Stayed 1 night in Oct 2025

4/10 Poor

Lyn

Travelled with partner
Disliked: Amenities
Best thing about this property was the parking.
Stayed 1 night in Oct 2025

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