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Hotel Indigo El Paso Downtown by IHG

3.5 star property

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Photo gallery for Hotel Indigo El Paso Downtown by IHG

Relax by the pool surrounded by lounge chairs and sunbeds, with a waterfall creating a soothing ambiance.
Enjoy a drink at the bar with comfortable seating and a large TV screen.
Meetings take place around a long, polished table in this modern conference room.
Enjoy a panoramic view of the city from the comfort of this stylish room, featuring a plush bed and a cozy armchair.
Relax on the rooftop with a view of the surrounding cityscape, surrounded by lush greenery and a seating area with sofas and a coffee table.

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

Map
325 N. Kansas Street, El Paso, TX, 79901
  • Plaza Theater
    ‪5 min walk‬
  • Paso del Norte International Bridge
    ‪19 min walk‬
  • University of Texas at El Paso
    ‪2 min drive‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

1 bedroom, desk, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(11 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

1 bedroom, desk, iron/ironing board, cots/infant beds

Suite, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(16 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Transfer Shower

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Transfer Shower

7.2 out of 10
Good
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(74 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Indigo El Paso Downtown by IHG

Hotel in El Paso with 24-hour fitness centre and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and valet parking.
Hotel Indigo El Paso Downtown by IHG offers 119 air-conditioned accommodations with free newspapers and coffee/tea makers. Televisions come with satellite channels and pay-per-view films. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Indigo El Paso Downtown by IHG. During your stay, you're just a quick walk from Plaza Theater. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute drive from Paso del Norte International Bridge and 10 minutes from Sunland Park Mall
  • Pets welcome for a fee (restrictions apply)
Hotel Indigo El Paso Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A library, a terrace, and a vending machine are also featured at the business-friendly Hotel Indigo El Paso Downtown by IHG. Parking is available for a fee.

This 3.5-star El Paso hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Hotel Indigo El Paso Downtown by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo El Paso By Ihg El Paso
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown by IHG Hotel
Hotel Indigo El Paso Downtown an IHG Hotel
Hotel Indigo El Paso Downtown by IHG El Paso
Hotel Indigo El Paso Downtown by IHG Hotel El Paso

Hotel Indigo El Paso Downtown by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 647 out of 1019 reviews
Rating 8 - Good. 170 out of 1019 reviews
Rating 6 - Okay. 72 out of 1019 reviews
Rating 4 - Poor. 48 out of 1019 reviews
Rating 2 - Terrible. 82 out of 1019 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Grisel

Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Broken AC and elevator. Loud neighbor. Staff was nice and helping and room itself was nice apart from AC issues.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hotel Indigo just for a night before heading to the airport after a cross country trip. We made the most of our short time there. The pool, food, drinks, and staff were wonderful.
Stayed 1 night in Apr 2025

4/10 Poor

Anna

Stayed 1 night in Feb 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

george

Travelled with partner
Liked: Amenities
Loved it will stay again
Stayed 1 night in Apr 2025

8/10 Good

Liz

We had no hot water in the shower and the a/c didn’t turn on
Stayed 1 night in Apr 2025

10/10 Excellent

Lizbette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this hotel a couple times and it’s always so good to us!
Stayed 2 nights in Apr 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and clean comfy
Stayed 1 night in Apr 2025

10/10 Excellent

Yudith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I looved it.... everything was amazing, clean SERVICE WAS MORE THAN EXCELENT!!! the staff was Super nice !! Thr restaurant downstaris is so good !!
Stayed 1 night in Mar 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such a beautiful hotel!
Stayed 1 night in Apr 2025

10/10 Excellent

Maxx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we could order from Mamacitas to the room! The pool was also very relaxing and had a chill vibe.
Stayed 1 night in Apr 2025

10/10 Excellent

Christelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and bar area were beautiful and there were many convenient dining options within a walkable distance.
Stayed 2 nights in Mar 2025

6/10 Okay

Lacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We had issues with our ac. They were very helpful and would go and work on it. But it would run then quit they said they would give us 30% off
Stayed 1 night in Apr 2025

4/10 Poor

Alexandria

Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Hemant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, clean and upscale. Bathrooms need exhaust fans
Stayed 2 nights in Apr 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay!
Stayed 2 nights in Apr 2025

10/10 Excellent

Grecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A True Downtown Gem

Can’t say enough good about this hotel in heart of DT El Paso! Lovely pool, bar, rooms, showers, and a great restaurant. For the money, it’s my best hotel experience this yeR
Stayed 3 nights in Apr 2025

10/10 Excellent

Winston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, from the valet parking crew to the front desk to the bar. Couldn't be more hospitable. Super clean and comfortable room.
Stayed 1 night in Mar 2025

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service
Beautiful hotel but the room felt crowded. Extremely small.
Stayed 1 night in Mar 2025

10/10 Excellent

Marc

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly helpful staff. Great restaurant.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lumaris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area has a lot to offer. Just minutes away from San Jacinto Plaza, The Art Museum and great restaurants. If you want to stay in, the Hotel has areas to enjoy and a great Restaurant. William was very attentive and professional. Highly recommend this hotel when in El Paso.
Stayed 2 nights in Mar 2025