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Hotel Indigo El Paso Downtown by IHG

3.5 star property

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Photo gallery for Hotel Indigo El Paso Downtown by IHG

Outdoor pool, open 8:00 AM to 10:00 PM, free pool cabanas
Property amenity
Suite, 1 King Bed | Room amenity
Bar (on property)
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Pool
  • Laundry

Explore the area

View in a map
325 N. Kansas Street, El Paso, TX, 79901
  • Plaza Theater
    ‪5 min walk‬
  • Paso del Norte International Bridge
    ‪19 min walk‬
  • University of Texas at El Paso
    ‪2 min drive‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Desk, iron/ironing board, cots/infant beds, free WiFi

Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(12 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Suite, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(16 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Transfer Shower

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Transfer Shower

7.2 out of 10
Good
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(77 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Indigo El Paso Downtown by IHG

Hotel in El Paso with 24-hour fitness centre and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and valet parking.
Hotel Indigo El Paso Downtown by IHG offers 119 air-conditioned accommodations with free newspapers and coffee/tea makers. Televisions come with satellite channels and pay-per-view films. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Indigo El Paso Downtown by IHG. During your stay, you're just a quick walk from Sensorium. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the overall condition of the property and the location
  • Just a 3-minute drive from Paso del Norte International Bridge and 10 minutes from Sunland Park Mall
  • Pets welcome for a fee (restrictions apply)
Hotel Indigo El Paso Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A library, a terrace, and a vending machine are also featured at the business-friendly Hotel Indigo El Paso Downtown by IHG. Parking is available for a fee.

This 3.5-star El Paso hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Hotel Indigo El Paso Downtown by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo El Paso By Ihg El Paso
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown by IHG Hotel
Hotel Indigo El Paso Downtown an IHG Hotel
Hotel Indigo El Paso Downtown by IHG El Paso
Hotel Indigo El Paso Downtown by IHG Hotel El Paso

Reviews

Hotel Indigo El Paso Downtown by IHG Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 640 out of 1003 reviews
Rating 8 - Good. 162 out of 1003 reviews
Rating 6 - Okay. 71 out of 1003 reviews
Rating 4 - Poor. 51 out of 1003 reviews
Rating 2 - Terrible. 79 out of 1003 reviews

Reviews

8/10 Good

Nidya

Stayed 2 nights in Jun 2025

10/10 Excellent

Larry

Stayed 3 nights in Jun 2025

10/10 Excellent

Andrea

Stayed 1 night in Jun 2025

10/10 Excellent

Christian, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here a few times a year. Nice fun place. Conveniently located. Everything is always nice. Only complaint was a/c wasn’t really working in our room or on the 12th floor.
Stayed 1 night in Jun 2025

10/10 Excellent

Elyana

Stayed 1 night in May 2025

10/10 Excellent

rogelio

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Christian

Stayed 3 nights in May 2025

10/10 Excellent

Jose

Stayed 2 nights in Jun 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, pool area was amazing. New favorite place to stay at when in El Paso.
Stayed 1 night in May 2025

10/10 Excellent

Brenda

Stayed 1 night in May 2025

10/10 Excellent

Jason, EL PASO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be back in El Paso and stay at Hotel Indigo as a visitor. Friendly staff, great pool environment. and tasty food! Keep up the good work. Jason
Stayed 2 nights in May 2025

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel was nice we loved the pool until a staff member came over to tell our kids, not even us, that they weren’t allowed to “splash”. They were just being kids and playing, nothing disrespectful. It kind of ruined the experience for the kids.
Stayed 2 nights in May 2025

10/10 Excellent

Karina

Stayed 2 nights in May 2025

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stylish stay with great amenities We loved our stay at Hotel Indigo El Paso! The room was comfortable, and we really enjoyed the room service after a long day. The rooftop pool and bar were definite highlights—great views, relaxing vibe, and good drinks. Would stay again!
Stayed 2 nights in May 2025

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible the rooms were not air conditioned! Apparently the air conditioner was not working for the past 3 days and they never informed the guests! The filter or the air was dirty had to change it out. The check in process took 45 min only one staff member working. Never again
Stayed 2 nights in May 2025

10/10 Excellent

Crystal

Liked: Amenities, property conditions & facilities
Great experience. I will always stay here when I’m in EP. Wonderful staff
Stayed 1 night in May 2025

8/10 Good

Antony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Interesting decor. Rooftop pool was relaxing.
Stayed 1 night in Apr 2025

10/10 Excellent

Nina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Eli

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is great! I stay here every time I visit El Paso. Front desk personnel, house keeping staff, and bar tenders are super friendly and professional. The whole staff is amazing!
Stayed 1 night in May 2025

10/10 Excellent

Jeannette

Stayed 1 night in May 2025

10/10 Excellent

Jasmine

Stayed 1 night in May 2025

10/10 Excellent

laurie Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean. The hotel staff is friendly and helpful. We love the look of the hotel and rooms
Stayed 2 nights in May 2025

6/10 Okay

Cameron

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Great pool and bar area.
Stayed 1 night in May 2025