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SureStay Hotel by Best Western Ottawa

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Ottawa

Lobby
Exterior
Indoor pool
In-room safe, iron/ironing board, cots/infant beds, rollaway beds
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included

Explore the area

Map
212 E 23rd Street, Ottawa, KS, 66067
  • Ottawa University
    ‪3 min drive‬
  • Old Depot Museum
    ‪6 min drive‬
  • Forest Park
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Ottawa

Hotel in Ottawa with free breakfast and 24-hour front desk
Along with an indoor pool, this smoke-free hotel has a business centre and a 24-hour front desk. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a front desk safe are on-site. Weekly housekeeping is available.
SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Ottawa. During your stay, you'll be within walking distance of Teen Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe and a business centre
  • Guests speak favourably about the clean guestrooms and the overall condition of the property
  • Just a 2-minute drive from Teen Park and a few minutes from Ransom Memorial Gift Shop
  • Pets welcome for a fee (restrictions apply)
WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. SureStay Hotel by Best Western Ottawa also features an indoor pool, express check-out, and a front desk safe. Self parking is free.

This Ottawa hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • Indoor pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from April 17 2025 to July 31 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Cots (infant beds) are available for USD 5.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
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SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 169 out of 517 reviews
Rating 8 - Good. 187 out of 517 reviews
Rating 6 - Okay. 85 out of 517 reviews
Rating 4 - Poor. 52 out of 517 reviews
Rating 2 - Terrible. 24 out of 517 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gaylene, Arvada

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean & comfortable. Staff were very friendly and reasonable price.
Stayed 1 night in Mar 2025

6/10 Okay

MArk

No hot water in shower… may need new shower faucet, refrigerator rattled all night. No sound barrier between rooms. Could hear guest in next room!
Stayed 1 night in Feb 2025

8/10 Good

Misty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean but the coffee maker was missing the drawer to put the coffee bag in to brew it.
Stayed 1 night in Feb 2025

4/10 Poor

Bertini, Urbandale

Stayed 1 night in Feb 2025

6/10 Okay

Tracey

Disliked: Cleanliness
I’m pretty sure the sheets weren’t clean. Bed looked slept in
Stayed 1 night in Feb 2025

8/10 Good

Jerome

Stayed 1 night in Jan 2025

10/10 Excellent

Tamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Alot of snow in the parking area which made it slippery.
Stayed 1 night in Jan 2025

4/10 Poor

terry

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Snow not removed for handicap access
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

JODELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The bed is super comfy. Run was clean. Bathroom super small, but really all you need.
Stayed 3 nights in Dec 2024

4/10 Poor

Jill

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a room that the refrigerator didnt work and we didn’t realize it until the next morning. Also, shower didn’t work. The water wouldn’t go up to the shower head.
Stayed 1 night in Dec 2024

10/10 Excellent

Jt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was too firm
Stayed 1 night in Nov 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice
Stayed 1 night in Nov 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lock on the door didn’t work. We had to have the front desk person finally come back and let us in The room was old and run down. We got charged twice. Once with hotels.com and once on site
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

The hotel outside view was the best of the whole stay. We literally walked into an unclean disaster of a room/hotel and immediately we checked out but still had to pay. Unless your use to dirty, felt and possibly bugs stay clear of this HOEtel
Stayed 2 nights in Nov 2024

2/10 Terrible

Kenneth

Stayed 3 nights in Oct 2024

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, womderful front desk staff
Stayed 1 night in Oct 2024

8/10 Good

marcelo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
it was in proximity to the college. the door key cards would sometimes fail and the door was hard to open
Stayed 2 nights in Oct 2024

4/10 Poor

Dennis, Issaquah

Travelled with group
Disliked: Amenities, property conditions & facilities
Room never cleaned during the 3 nights we were there. Card keys on door rarely worked. Walls thin so listened to snoring next door. Shower dripped 24 hrs and fridge made constant noises. Would not stay there again
Stayed 3 nights in Oct 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best properties I've at which I've stayed. Clean, organized, wonderful continental breakfast (fresh, organized, great selection). But of particular note were the two fine young gentleman who handled my check-in. Kind, considerate, organized and concerned about my stay. Give those young men a promotion & a raise! They made me feel safe and well-cared for.
Stayed 1 night in Oct 2024

8/10 Good

Bee

Stayed 1 night in Sep 2024

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially appreciated the breakfast options of English Breakfast tea (teabags and hot water available all days of my stay), yogurt and fresh fruit (oranges and bananas during my stay).
Stayed 3 nights in Sep 2024

10/10 Excellent

Margaret

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024