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SureStay Hotel by Best Western Ottawa

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Ottawa

Lobby
Business centre
Indoor pool
Lobby
Indoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
212 E 23rd Street, Ottawa, KS, 66067
  • Place, Ottawa University
    ‪3 min drive‬
  • Place, Forest Park
    ‪6 min drive‬
  • Place, Old Depot Museum
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Hotel by Best Western Ottawa

Hotel in Ottawa with free breakfast and 24-hour front desk
A business centre, a 24-hour front desk and express check-out are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe. Weekly housekeeping is available.
SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Ottawa. During your stay, you'll be within walking distance of Prairie Spirit Trail State Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Amenities include a front desk safe and a business centre
  • Guests speak favourably about the overall condition of the property and the clean guestrooms
  • 13 minutes on foot from Prairie Spirit Trail State Park and a 2-minute drive from Teen Park
  • Pets welcome for a fee (restrictions apply)
WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. SureStay Hotel by Best Western Ottawa also features express check-out and a front desk safe. Self parking is free.

This Ottawa hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Cots (infant beds) are available for USD 5.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 176 out of 557 reviews
Rating 8 - Good. 198 out of 557 reviews
Rating 6 - Okay. 95 out of 557 reviews
Rating 4 - Poor. 61 out of 557 reviews
Rating 2 - Terrible. 27 out of 557 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I felt unsafe in the area. The room had a terrible odor, the 1st floor window was broken and the cloth curtain didn't cover the wundow.. There was a box filled with empty beer cans outside of one of the outside doors. I cancelled my reservation once I looked at the room.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Jackie

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The pool was not open or working (trip was in July) Bathroom light would routinely go off after being on for 45min. Air conditioner was not on when entering room (trip was during July). Had to wait for several minutes to check in.
Stayed 2 nights in Jul 2025

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

poor

We had trouble with the card entering the room every time, when we were ready to leave the card didn't work at all. Had to get 2 different people to help from the desk to get our door open. The room could of been swept better. I wouldn't stay here again, members of the family were in a different part of the hotel and it was better.
Stayed 2 nights in Jun 2025

4/10 Poor

Gale

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I'll never stay here again. Card key barely worked, ice machine was not working, swimming pool was shut down.
Stayed 1 night in Jun 2025

8/10 Good

Desiree

Stayed 2 nights in Jun 2025

6/10 Okay

Kimberly

Stayed 1 night in Jun 2025

2/10 Terrible

Rainer

Stayed 3 nights in May 2025

8/10 Good

Colleen

Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in May 2025

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have a high cost of too much stay.
Stayed 1 night in May 2025

6/10 Okay

Charles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
It was ok
Stayed 1 night in May 2025

10/10 Excellent

Evelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Daisha

Stayed 1 night in May 2025

6/10 Okay

Greg

Stayed 1 night in Apr 2025

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Terra

Stayed 1 night in Mar 2025

6/10 Okay

Bonnie J

It was not anything like the pictures. The beds were comfortable. But all in all I was disappointed because I was expecting it to be like the pictures.
Stayed 2 nights in Apr 2025

10/10 Excellent

Peggy

Stayed 1 night in Apr 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for the cost. The bathroom is small and the towels are rough but I slept great on a comfortable bed and everyone was very friendly.
Stayed 1 night in Apr 2025

8/10 Good

Mark

Stayed 2 nights in Mar 2025

8/10 Good

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas, Walla Walla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Feb 2025

8/10 Good

Gaylene, Arvada

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean & comfortable. Staff were very friendly and reasonable price.
Stayed 1 night in Mar 2025