8/10 Good
Edward
Travelled with partner
22 Aug 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel many times. It has always been excellent. Except this last time. The body wash in the shower ran out mid shower. Luckily we’re prepared travelers and had a small bar of soap. The worst part was the second night my wife and I stopped at the front desk to ask for it to be refilled. We also wanted more coffee pods and creamer. The front desk manager or whatever his title was acted like it was a bother to get it and passed it off to a cleaner. He asked in a very snide manner what kind of creamer I wanted? I thought it was obvious since I wanted coffee pods that coffee creamer should be an easy request for him. I then heard him say he wanted to go and see the wedding party that was going on. I feel that whether it’s a large gathering or two people trying to go back to their room for the night everyone should be a priority. We will return to this hotel because other than this they have been spectacular every other time. He should work on his manners or go work elsewhere.
Edward
Stayed 2 nights in Aug 2025
