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Best Western Palmyra Inn & Suites

2.5 star property

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Photo gallery for Best Western Palmyra Inn & Suites

A spacious lobby with a high ceiling, a stone fireplace, and a staircase with a black railing.
A spacious lobby with a brown sofa, a coffee table, and a dining area with chairs and tables.
A lobby with a stone fireplace, red patterned chairs, a patterned rug, and a staircase with black railings.
A clean, modern retail space with wooden paneling, shelves stocked with snacks, a beverage refrigerator, and a clothing rack.
A hotel room with a bed, a desk with a chair, a sofa, a lamp, and a TV.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
955 Canadaigua Rd., Palmyra, NY, 14522
  • Place, Smith Family Farm
    ‪18 min walk‬
  • Place, Canandaigua Lake
    ‪20 min drive‬
  • Place, University of Rochester
    ‪49 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

A hotel room with two beds, each with white bedding and red accents, a bedside table with a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

A hotel room with a bed, desk, chair, television, and a minibar.

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, each with white bedding and red accents, a bedside table with a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, each with white bedding and red accents, a bedside table with a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(31 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

A hotel room with a sofa, armchair, desk, and a flat-screen TV.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A bathroom with a freestanding bathtub, a framed picture on the wall, a door, and a red pillow on a chair.

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

A hotel room with two beds, a desk, a chair, a television, and a desk lamp.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

A hotel room with a bed, a desk with a chair, a sofa, a lamp, and a TV.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

Suite-2 Queen Beds, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Best Western Palmyra Inn & Suites

This smoke-free hotel features a conference centre, a hot tub and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Best Western Palmyra Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and a hairdryer. 43-inch LED televisions come with cable channels.

Bathrooms include a combined bath/shower unit. This Palmyra hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a hot tub.
Our customers tell us that they can't get enough of the helpful staff at Best Western Palmyra Inn & Suites. During your stay, you'll be within walking distance of Smith Family Farm. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, a meeting room and a conference centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes on foot from Smith Family Farm and a 2-minute drive from Palmyra Family Medicine
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served. A hot tub, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Palmyra Inn & Suites. Free self parking is available.

This Palmyra hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • Children's games
  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Cots (infant beds) are available for USD 5.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palmyra Inn
Best Western Palmyra Inn
Best Western Palmyra
Palmyra Inn Suites
Best Palmyra & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel
Best Western Palmyra Inn & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel Palmyra

Best Western Palmyra Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 493 out of 1004 reviews
Rating 8 - Good. 260 out of 1004 reviews
Rating 6 - Okay. 151 out of 1004 reviews
Rating 4 - Poor. 57 out of 1004 reviews
Rating 2 - Terrible. 43 out of 1004 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at for local historical site visits.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Menu was good
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, helpful staff. Everything well.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, amenities
Friendly staff; Very willing to help with anything
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff that helped us with anything we asked for.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean, staff was polite and available, breakfast was ready, warm, easy and had many options that were fresh. Quiet area, nice spacious rooms and clean jetted tub. Extra towels in the room and great location!!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone we encountered was helpful and cheerful! Room and dining area very clean.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Cleanliness
Staff was very pleasant. Definitely don’t feel like the rooms were clean.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Jackie

Liked: Staff & service
Disliked: Cleanliness, amenities
The location was perfect, but the check-in was slow and the bed didn't look like it was made with fresh sheets
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Friendly staff, information about local attractions, and a comfortable room make this a great place to stay!
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Ellen

Disliked: Cleanliness, property conditions & facilities
Staff was friendly but hotel not very clean. Could use a good vacuum. Found pants and underwear in our room from.some prior occupant.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Kristen

We enjoyed our stay. The bed was comfortable, but the pull out bed is not. The breakfast was nice. It is a great place to stay while touring history sites in Palmyra. This was our second stay. It was rainy and muddy outside, so the carpets get dirty, but it seems like more could be done to keep the carpet vacuumed.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

James

Liked: Cleanliness, amenities
Room was spotless, Staff was very friendly Thanks
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Al

It was showing it’s age with dirty carpets and trashy parking lot.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Ashlyn

Liked: Staff & service
Our stay at this hotel was decent, but not amazing. The staff were nice. The hotel itself was not as clean as we had hoped. The floors needed to be vacuumed, and there were some small mold/mildew spots on the walls in our bathroom. The grounds outside looked overgrown and not very well-kept.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities
Friendly, helpful staff. Clean room. Quite location 1.5 away from town. Generous breakfast offerings. We would stay here again!
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Erica

Liked: Staff & service
We have stayed here before and loved the stay. This time the cleanliness was not good and there was a group of kids running up and down all night on our last night before a 10 hr drive home so no sleep was had.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, large dining area, nice staff
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Missy

Beds were comfortable but the sink was very small, wifi didn’t work and breakfast was just ok
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great location, good breakfast, friendly staff, quiet.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Oluwakemi

They need to increase cleanliness in the room. Also, ensure proper lighting at the car park area
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, perfect for all our sightseeing needs!!
Stayed 2 nights in Oct 2025