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Best Western Palmyra Inn & Suites

2.5 star property

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Photo gallery for Best Western Palmyra Inn & Suites

Lobby
Pool
Lobby
Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, cots/infant beds
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
955 Canadaigua Rd., Palmyra, NY, 14522
  • Place, Smith Family Farm
    ‪16 min walk‬
  • Place, Wayne County Fairgrounds
    ‪3 min drive‬
  • Place, Historic Palmyra Museum
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 5
  • 2 Queen Beds

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About this property

Best Western Palmyra Inn & Suites

Suburban hotel with free breakfast and 24-hour front desk
This smoke-free hotel features a conference centre, Access to hot tub and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Best Western Palmyra Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and a hairdryer. 43-inch LED televisions come with cable channels.

Bathrooms include a combined bath/shower unit. This Palmyra hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub.
Our customers tell us that they can't get enough of the helpful staff at Best Western Palmyra Inn & Suites. During your stay, you'll be within walking distance of Smith Family Farm. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, a meeting room and a conference centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes on foot from Smith Family Farm and a 2-minute drive from Palmyra Family Medicine
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served. A hot tub, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Palmyra Inn & Suites. Free self parking is available.

This Palmyra hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • Children's games
  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cots (infant beds) are available for USD 5.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palmyra Inn
Best Western Palmyra Inn
Best Western Palmyra
Palmyra Inn Suites
Best Palmyra & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel
Best Western Palmyra Inn & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel Palmyra

Reviews

Best Western Palmyra Inn & Suites Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 532 out of 1010 reviews
Rating 8 - Good. 278 out of 1010 reviews
Rating 6 - Okay. 130 out of 1010 reviews
Rating 4 - Poor. 44 out of 1010 reviews
Rating 2 - Terrible. 26 out of 1010 reviews

Reviews

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
nice property and convenient for visitors to the area, no shampoo in bathrooms and check in was a bit slow, but otherwise fine.
Stayed 1 night in Jul 2025

4/10 Poor

CHARLES

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great little spot

Right next to the LDS church and temple and other history sites. A LOT of youth stay there in the summer so bee warned
Stayed 2 nights in Jul 2025

2/10 Terrible

Ruth

Disliked: Cleanliness, property conditions & facilities
The property is close to Church historical sites, which is convenient. There was no air conditioning, the towels are so old you can sand the asphalt with them. The breakfast was very poorly planned and all was gone by 8:30 am.
Stayed 3 nights in Jul 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Kayla

Stayed 1 night in Jul 2025

10/10 Excellent

Steven, Woodbridge

Travelled with family, Travelled with group
Liked: Cleanliness
No AC in the lobby but freezing cold in our rooms :)
Stayed 1 night in Jul 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

John

Liked: Staff & service, property conditions & facilities, room comfort
The place was OK. My wife and I had a good time there just the two of us was a little disappointed that the TV didn’t work the first night nor the second night. And there was no apology or reduction of cost or anything like that but the place
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
No AC. TV didn’t work. Staff was unhappy (probably due to the lack of air conditioning- one of the housekeepers passed out). They “checked is in wrong” and let someone else in our room while we were out. Cluster F.
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great location, good breakfast, friendly staff, quiet.
Stayed 1 night in Jun 2025

4/10 Poor

Charles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did not like the fact that the AC was not working in the lobby and the eating area. Our first room the AC was not cooling but when I called the lobby the receptionist moved us to a room just a few doors. this room was alot better the AC worked. Their breakfast was good but not much of a selection but there was plenty though, you did have to wait since they had quite a few guests. It was a good location for us to do our site seeing we had plan for the two days. The laudry machines washer and dryer were okay but they charge you more that what was noted on them. We then had to deal by email with an outside source to get a refund for the overcharge because the hotel could not help us.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sandy

Stayed 3 nights in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort

Great

Was an outstanding, felt better than home. Breakfast great, all site were minutes away
Stayed 3 nights in Jul 2025

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Sandra

Stayed 3 nights in Jun 2025

6/10 Okay

Ali

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Very outdated

It was disappointing when you post you have a pool online but it’s really a hot tub. And the rooms are falling apart. The bathroom looked like it had been patched in multiple places and then painted randomly. A coat of paint goes a long way.
Stayed 1 night in Jun 2025

6/10 Okay

Laura

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Robert

Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a country festival.
Stayed 1 night in Jun 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly. Breakfast was good.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shannon

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish there was a drinking fountain
Stayed 1 night in Jun 2025

8/10 Good

Lindsay, Athol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I booked the room with very little expectations, besides it being a place to sleep and get ready for a concert. When we arrived check in was quick and the staff was very friendly, the room was clean and the bed was pretty comfortable. The hotel was 20 mins from the venue and a very reasonable price. I would absolutely stay there again.
Stayed 1 night in Jun 2025

6/10 Okay

Troy

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Nice enough hotel, but not very clean.
Stayed 2 nights in Jun 2025