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Hilton Garden Inn Florence

2.5 star property

Choose dates to view prices

Photo gallery for Hilton Garden Inn Florence

Exterior
Pool
Desk, WiFi, bed sheets, alarm clocks
Reception
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Gym
  • Laundry
  • Pet-friendly

Explore the area

Map
2671 Hospitality Boulevard, Florence, SC, 29501
  • Florence Civic Center
    ‪6 min walk‬
  • Magnolia Mall
    ‪7 min walk‬
  • Mcleod Regional Medical Center
    ‪8 min drive‬
  • Florence, SC (FLO-Florence Regional)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, WiFi, bed sheets, alarm clocks

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, WiFi, bed sheets, alarm clocks

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Desk, WiFi, bed sheets, alarm clocks

Room, 1 King Bed, Accessible, Bathtub (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Desk, WiFi, bed sheets, alarm clocks

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Bathroom

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Desk, WiFi, bed sheets, alarm clocks

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, WiFi, bed sheets, alarm clocks

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Bedroom, Accessible (Mobility & Hearing, Roll-in Shower)

Desk, WiFi, bed sheets, alarm clocks

Room, 1 Bedroom, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, WiFi, bed sheets, alarm clocks

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Desk, WiFi, bed sheets, alarm clocks

Suite, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Bathroom

Suite, 1 Bedroom

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Desk, WiFi, bed sheets, alarm clocks

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Garden Inn Florence

Timezone: America/New_York

Welcome to the Hilton Garden Inn Florence, a full-service hotel in Florence South Carolina. We offer friendly service and a magnificent location with easy access to I-95 and I-20 and Florence's best attractions. Florence Civic Center, Florence Museum of Art, Science and History, Darlington Raceway, Clemson Outdoor Educational Trail, Pearl Fryar's Topiary Garden, Various restaurants and shopping venues. Hotel Features: Complimentary WiFi in all guest rooms and all public areas, Indoor pool and whirlpool, Fully-equipped fitness center, The Garden Grille & Bar for breakfast and dinner, Pavilion Pantry, serving snacks, personal items, and smiles, In-room dining, Complimentary self-parking, Complimentary 24-hour business center including computer stations, printers, fax machine, copier and all office supplies. Our lavish guest rooms include all the comforts that equal to home and amenities for business and leisure travelers. Hotel Room Amenities: Iron and ironing board, hairdryer, In-room Hospitality Center in all rooms with microwave, refrigerator, coffee maker, complimentary coffee and tea, Phone lines with voicemail and data port, large work desk, and Herman Miller ergonomic chairs in each room and video and games. Let us take away the stress of planning your next meeting. 1421 square feet Grand Ballroom and your choice of other conference and meeting and banquet space, Skilled, Certified Sales Coordinators who look forward to easily helping you plan your next event, A Professional Food and Beverage team who are dedicated to offer culinary pleasures, eye catching banquet rooms, and brilliant service, Special Meeting Packages to enhance your convention experience, Functions perfect for our location include: Meetings and Conferences, Wedding Receptions and Banquets, Social gatherings, Luncheons, Retreats, Rehearsal Dinners, Family Reunions. Hilton HHonors members can earn both points and miles for every qualifying stay through the award-winning Hilton HHonors Program. Come experience a taste of South Carolina hospitality at the Hilton Garden Inn Florence hotel!

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Florence. During your stay, you're just a quick walk from Florence Civic Center. You'll find features such as a gym and dry cleaning service.
  • Amenities include a front desk safe, laundry facilities and a car charging station
  • On-site recreation includes tennis courts, a gym and basketball
  • Within a 15-minute walk of Florence Civic Center and Magnolia Mall
  • Cats and dogs welcome for a fee
As a guest of Hilton Garden Inn Florence, you'll find a fitness centre, a garden, and laundry facilities. The family-friendly Hilton Garden Inn Florence also features dry cleaning/laundry services, express check-in, and express check-out. The front desk is open around the clock.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: High-speed internet

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Games
  • Gym
  • Tennis
  • Water skiing

Family friendly

  • Babysitting
  • Bowling alley
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom

Room amenities

Bedroom

  • Bedsheets provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Room service

More

  • Desk
  • Office
  • Printer

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Florence Hotel
Florence Hilton Garden Inn
Hilton Florence
Hilton Garden Inn Florence Novoli Hotel Florence
Hilton Florence Florence
Hilton Garden Inn Florence Hotel
Hilton Garden Inn Florence Florence
Hilton Garden Inn Florence Hotel Florence

Hilton Garden Inn Florence Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 115 out of 202 reviews
Rating 8 - Good. 38 out of 202 reviews
Rating 6 - Okay. 26 out of 202 reviews
Rating 4 - Poor. 9 out of 202 reviews
Rating 2 - Terrible. 14 out of 202 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

JoAnne

Travelled with partner
Liked: Staff & service
Outside of the property was neat and well cared for. There was plenty of parking on the premises. The inside of the property was dated and some of the areas needed repair like the ceiling in the dining area. Staff was helpful and pleasant. The room was clean but again, it needed updating. For the price $169.00/night, this was a good night’s stay. The area had plenty of restaurants and shopping.
Stayed 1 night in Mar 2025

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff, some items did not work in the room & they gave us a fifth floor room we were traveling with our dog
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Stayed 1 night in Feb 2025

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, staff & service
The hotel is fine, but the restaurant is limited, situated in the busy lobby, often closed. Staff was helpful recommending alternative dining. HVAC is an old and not silent, but working as fine as it could.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make the difference here. Everyone works to ensure the comfort of guests.
Stayed 1 night in Mar 2025

10/10 Excellent

Marcus

Stayed 1 night in Feb 2025

6/10 Okay

Kathy

Disliked: Staff & service
This property was ok but I did not feel it was up to Hilton expectations. The bathroom was dirty. Pretty beat up as well. Also, when I got into bed there was blood (fresh) on the comforter. I signed up and paid for breakfast but there was nothing in the buffet. Eggs were dried to the pan and no meat. The potatoes were all I got out of the buffet. My waitress was wonderful though and tried hard to take care of me. When I asked the manager if there was more food she shrugged her shoulders and walked away. Not at all what one would expect for a Hilton property.
Stayed 1 night in Feb 2025

10/10 Excellent

Benoit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Tyler, Naples

Business traveller, Travelled with pets
Liked: Property conditions & facilities
The lobby was clean and the room were clean and smell amazing.there is so many restaurants near by and the hotel has a bar and a market. It has breakfast
Stayed 1 night in Feb 2025

2/10 Terrible

Lashena

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Roaches really bad
Stayed 2 nights in Jan 2025

6/10 Okay

Elaine

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traveling comfortably

Very comfortable and clean room. Great location,
Stayed 1 night in Feb 2025

10/10 Excellent

Paige, Haddon Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel even down to the wonderful fresh fragrance upon entering the lobby.
Stayed 1 night in Feb 2025

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at the front desk and the night agent was on the phone with his girlfriend. He kept talking to her while checking me in. As an Honors Member I am entitled to cold bottled water (2 bottles) and none were offered. Elevator was dirty like a NYC street. On Sunday morning at 6 AM, a bedside alarm clock went on, obviously set by a prior guest. Carpets were not clean and on Sunday morning I found out that breakfast is not free and they wanted to charge me $18.00. I will never stay at a Hilton Garden Inn again. Prior experiences in others were similar. And I travel.extensively. stay away.
Stayed 1 night in Feb 2025

6/10 Okay

Heida

Disliked: Property conditions & facilities
on checking out 5/30 am no luggage cart available or help from the front counter " only one working " he told us
Stayed 1 night in Feb 2025

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near restaurants and the highway.
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick trip

Everything was perfect.
Stayed 1 night in Jan 2025

10/10 Excellent

Richard, Sanford

Liked: Cleanliness, staff & service, property conditions & facilities
Good location to stop on your trip to wherever. Swimming pool is very small.
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Janese

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Too Many DOGS!!!

If you are not a Dog or animal lover this is NOT the hotel for you! I have NEVERED stayed at a hotel with sooo many Extremely large dogs. It would be ok if they confined them to certain floors but that is NOT the case. Even though they said DOGS were not allowed in the dinning area, servers still allowed owners to bring dogs in the bar area. NO, these were NOT sevice dogs. The floors to the lobby and to the elevator were so dirty. Inside the elevator it was either water from the pool or dog pee. Either way it was not pleasant to have to continuously step around. The staff at this hotel should really try to do better house keeping of the common area during the day with this much traffic. As for the rooms, shower had only luke warm water, towels and bed pillows were well worn, bedroom and hallway carpets need deep cleaning. For this price point and a Hilton brand, we were expecting better quality. In the dinner room, tables are not cleaned very well. The 3 different tables we sat at (various times ) all felt sticky and gummy. Not a pleasant eating experience.
Stayed 3 nights in Dec 2024