Front desk staff is unengaging, unfriendly, unconcerned, indifferent and generally uninterested in the guests' concerns. There was construction in the room next door and we were not offered any accommodation such as moving us. I asked if we could come up with an idea how long the pounding and sawing would continue. I was told, "we don't know." I asked if we could find out? After an excruciatingly long hold I was given no additional information. The front desk attendant couldn't even manage to say, "sorry for the inconvenience." The entire staff from the front desk to housekeeping need intensive customer service training.
Breakfast had no protein or fruit, only sugar and carbohydrate. Terribly noisy, from trains blowing horns all night to other guests standing outside speaking loudly.