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Novotel Surfers Paradise

4.5 star property

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Photo gallery for Novotel Surfers Paradise

Exterior
Penthouse, 4 Bedrooms | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Sports facility
Outdoor pool, a heated pool, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Housekeeping
  • Bar
  • Pool

Explore the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Slingshot
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Jetted Tub

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed, Jetted Tub

  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room, 2 Double Beds

  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed

  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, Multiple Beds (Family)

  • City view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

  • Partial ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room, 2 Double Beds, Ocean View

  • Partial ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room, Multiple Beds (Family)

  • City view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Jetted Tub, Ocean View

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Ocean View

  • Partial ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds, Ocean View

  • Partial ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Ocean View

  • Partial ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers

voco Gold Coast by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1001)
The price is €151
for 1 room
includes taxes & fees
21 Jun - 22 Jun
voco Gold Coast by IHG

About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as Access to hot tub and a fitness centre. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

Children aged under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Novotel Surfers Paradise. During your stay, you'll be connected to the airport and just a quick walk from Surfers Paradise Beach. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Cavill Avenue and Slingshot
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:00 AM.
BLVD Cafe & Bar – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 – This restaurant only serves breakfast. Open selected days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from 15 April 2024 to 30 September 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self-parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 525 out of 1239 reviews
Rating 8 - Good. 360 out of 1239 reviews
Rating 6 - Okay. 193 out of 1239 reviews
Rating 4 - Poor. 88 out of 1239 reviews
Rating 2 - Terrible. 73 out of 1239 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

juan jose

Travelled with partner
Liked: Cleanliness, staff & service
Great location but the bathroom is a little small.
Stayed 2 nights in Mar 2025

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, close to the beach and shops.
Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was very well organised and mayed our experience there very comfortable.We so happy we chose to stay there and will definitely be back in the near future and recommend it to our friends and families. Thanks again .
Stayed 6 nights in Feb 2025

10/10 Excellent

Jenny. Aroha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sea veiw, see the mall below. Close to trams, food options and shopping. Novotel rooms good size, comfy beds. Good buffet breakfast
Stayed 4 nights in Mar 2025

8/10 Good

tony

Liked: Cleanliness, staff & service
Over all good experience
Stayed 2 nights in Mar 2025

8/10 Good

Chethan Kamanahalli

Liked: Cleanliness, staff & service, property conditions & facilities
Different cuisines for breakfast
Stayed 4 nights in Feb 2025

8/10 Good

Theo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Cooper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Umm Hi Don't normally write bad reviews, just never go back. None of the issues listed below were raised with staff with exception of the faulty room lock. I have however sent a copy of this review to Accorn before publishing. Now where to start? - Fire alarm screaming "EMERGENCY EMERGENCY" at 2.00am in the morning. I joined a small group of neighbouring guests and evacuated using the fire stairs. Spoke to attending fire crew and was cleared to re-enter. Concierge and security on the other hand was in complete disarray. Fire drill and training maybe? - Locked out of room a couple of days later. Locking mechanism needed fresh set of batteries. - Water leaking from the sealing blocking one entry to the ground floor restaurant. - Lifts out of order. - Big stain on the carpet in the outside passage near my door. - Sliding robe door faulty. Very difficult to open and close. - Swimming pool open times restricted due to building fascia works.
Stayed 7 nights in Feb 2025

10/10 Excellent

Lilly Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how Novotel is close to beach, tram (light-rail), shops , restaurants etc. Breakfast buffet was really good food was great. Friendly staff.
Stayed 3 nights in Feb 2025

10/10 Excellent

Fleur Jovy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Novotel. My room had a view of tall buildings in the front, the beach to the right and the canals to the left. Big thanks to the receptionist who greeted me on arrival (can’t remember his name but he’s from Brazil) 🌈
Stayed 2 nights in Feb 2025

10/10 Excellent

Elarya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property only thing is no parking at site
Stayed 3 nights in Feb 2025

6/10 Okay

Colin

Travelled with partner
Disliked: Cleanliness
Room was not very clean.
Stayed 1 night in Feb 2025

8/10 Good

Aneta

Stayed 5 nights in Feb 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast for $42 is way too expensive for what you get.
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was nice and clean with sea views. My main complaint would be the fact of having to pay $25 per day for parking on site👎. Ended up parking a short distance away for $95 for a week. The pool was nice but maybe closed to early at 10pm and the spa turned out to only be a hot tub as it wasn't working. Overall wasn't as bad as some i have stayed at.
Stayed 6 nights in Feb 2025

10/10 Excellent

Maral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Melissa

Stayed 1 night in Feb 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The room and the view were amazing. Staff could not have been more helpful. Complimentary Bar was a first for us. Location is perfect if you dont have a vehicle as everything is close by. We will return
Stayed 2 nights in Feb 2025

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy check in and out. Perfect stay!
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Novatel Surfers

Great location, great views, room very comfortable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Lich

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Love the breakfast buffet.
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025