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Novotel Surfers Paradise

4.5 star property

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Photo gallery for Novotel Surfers Paradise

View from room
Exterior
Outdoor pool, a heated pool, pool loungers
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Housekeeping
  • Bar
  • Pool
  • Parking available

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Slingshot
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Jetted Tub

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

8.2 out of 10
Very good
(25 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Double Room, 2 Double Beds

7.8 out of 10
Good
(60 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

8.0 out of 10
Very good
(41 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, Multiple Beds (Family)

8.0 out of 10
Very good
(10 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(47 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Double Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(28 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family) | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Room, Multiple Beds (Family)

8.2 out of 10
Very good
(33 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Jetted Tub, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(26 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(19 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(15 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as Access to hot tub and a fitness centre. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

Children aged under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Novotel Surfers Paradise. During your stay, you'll be connected to a shopping centre and just a quick walk from Cavill Avenue. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Cavill Avenue and Slingshot
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:00 AM.
BLVD Cafe & Bar – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 – This restaurant only serves breakfast. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from 15 April 2024 to 30 September 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self-parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 544 out of 1240 reviews
Rating 8 - Good. 351 out of 1240 reviews
Rating 6 - Okay. 191 out of 1240 reviews
Rating 4 - Poor. 83 out of 1240 reviews
Rating 2 - Terrible. 71 out of 1240 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Vanessa

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Which hotel doesn’t accept Apple Pay in 2025!? I got asked to pay a deposit at check-in even with the stay fully paid. I was happy to do so but I didn’t have a physical credit card with me. I only had Apple Pay which staff said they didn’t take “per hotel policy”. They asked me to withdraw cash as alternative. Again, not easy if I don’t carry bank card as we live in a (almost) cashless society. So, they said this would be the only way for me to check-in. Here I was with only my 5 year old daughter without a hotel to stay. Even worse, it was my daughter’s birthday. The staff lack empathy and said there was nothing he could do. I left and managed to transfer money to a kind person at the supermarket who agreed to withdraw the cash for me so I could check in at the hotel. Terrible experience! I would expect better from Novotel part of Accor Group.
Stayed 3 nights in Jun 2025

8/10 Good

Cerisse

Stayed 2 nights in Jun 2025

8/10 Good

Anatta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good close to everything
Stayed 1 night in May 2025

8/10 Good

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location in Surfers Paradise. Our room was good and a nice view however a bit outdated.
Stayed 1 night in May 2025

4/10 Poor

Dino Salvotre

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not very clean, bed was terrible, water pressure was terrible, staff were not very friendly and not trained properly. Breakfast had very little variety and dirty tables. Coffee machine was to hard to use and terrible. Staff had proper commercial coffee machine but extra cost. Paid for 2 coffees from staff but was just as bad as the one you make yourself. Very disappointing would not recommend
Stayed 3 nights in May 2025

2/10 Terrible

phil

Disliked: Cleanliness, property conditions & facilities, room comfort
When we opened the door to the room it smell really bad of damp. The TV stopped working, the aircon stopped working and the pillows had mold on them. When we checked out i told the reception and they just offered a drink voucher. I will NEVER go back and will tell everyone thaf it was terrible. Thanks
Stayed 1 night in May 2025

10/10 Excellent

Hava

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in May 2025

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would give 5 start but the hotel didn’t do room service to clean the our rooms the day before living. The only annoying thing with that is that we were traveling with a baby, so the bin in the room was full of nappies and garbage. Also the swimming pool was closed but at least we could go to another hotel (walking distance) of the same chain to use the pool. Other than that everything was great, staff was nice, the rooms are comfortable, breakfast was pretty good; it’s a buffet with plenty of options for everyone. I loved it that you could get eggs your way.
Stayed 4 nights in May 2025

8/10 Good

Efrelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Starry

Stayed 7 nights in May 2025

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love staying here. Location was perfect as we could walk every where from restaurants, shops and beach. Only negative was outside noise at night. Room was facing the slingshot so heard all the screaming
Stayed 1 night in May 2025

4/10 Poor

Melissa

Travelled with partner
Disliked: Amenities, property conditions & facilities
Reception staff were great. The cleaner was rude. The balcony door was horrendous. Actually hurt my arm pulling the door open.
Stayed 2 nights in May 2025

10/10 Excellent

Irene

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, clean and comfy bed! Would happily go again.
Stayed 1 night in May 2025

6/10 Okay

Julie

Travelled with family
The room was average, if it slept 4 there was only 1 cup, & 2 glasses. Just Average, got stuck in lift, no access out to carpark unless went 3 levels down stairs. Staff helped with luggage gor my 86 yr old mum.
Stayed 1 night in May 2025

6/10 Okay

Rima

Travelled with family
Disliked: Property conditions & facilities
Central to all shops and tourist attractions
Stayed 2 nights in May 2025

10/10 Excellent

Meetika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only pinch is parking is 25$ a day on property .
Stayed 2 nights in May 2025

10/10 Excellent

Jack Andrew

Stayed 3 nights in Apr 2025

8/10 Good

Anthony, KINGS PARK

Liked: Cleanliness, staff & service
Hotel staff are amazing, my VIP status was recognised and I was given a massive room upgrade. There were some issues with housekeeping where someone tried entering my room at 8am however the manager was amazing and took care of this issue. The only negative is that there’s a lot of renovations happening at the hotel and the spa area etc is out of action, also breakfast is very average for a Novotel, the “new” coffee machine is terrible. Otherwise the staff at the hotel were amazing and a special shoutout to Kay who always had a smile on her face at breakfast time.
Stayed 3 nights in May 2025

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about the place.... our room was spacious, view was spectacular as was the weather ;) .... staff were lovely and so helpful! If I had to say anything the bathroom was a little outdated but did the job so not complaining... just compared to the rest of the facilities was a bit noticeable! Will definitely be recommending and coming back!
Stayed 2 nights in May 2025

6/10 Okay

Ki Ok

Stayed 1 night in May 2025

6/10 Okay

Adam

Travelled with partner
Liked: Staff & service
Great location, however, rooms, foyer, hallway and breakfast locations all run down, old and dirty, stains etc. Needs a refurb.
Stayed 1 night in May 2025

6/10 Okay

Giovanni Battista

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Here’s your review tailored specifically for Expedia, within their 1500-character limit and style: ⸻ Not Worth the Price – Disappointing Stay We stayed at Novotel for 7 nights in a “Deluxe Sea View” room on Level 18. The view was okay, but there was nothing deluxe about the room—just laminated flooring. Definitely not worth the extra cost. The hotel overall is very dated and in desperate need of an upgrade. It’s marketed as 4-star, but aside from the location, it’s more like a 3-star property. Noise from nearby nightclubs was a big issue—music blasted until 4 AM. After a few sleepless nights, we requested a move and were placed on Level 35, which was quieter, but the room was still tired and outdated. We were also disappointed to learn (only 3 days before departure) that the pool was closed during the day for renovations. If we had known earlier, we would’ve booked elsewhere. The included breakfast was not great—everything was Luke-warm at best - limited options and not worth the price. There are plenty of great cafes along the waterfront just a short walk away, offering much better food and value. On a positive note, the staff were excellent—friendly, helpful, and professional. They’re doing their best and really holding the hotel’s reputation together It’s unlikely we’d stay here again
Stayed 7 nights in May 2025

10/10 Excellent

Margret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything, convenient for a lone traveller
Stayed 4 nights in May 2025

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Very central to where we wanted to be
Stayed 3 nights in May 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025