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CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

3.0 star property

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Photo gallery for CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

Meeting facility
Standard Room, 2 Queen Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace
Exterior
Individually decorated, individually furnished, desk, laptop workspace
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Place, Van Andel Arena
    ‪2 min walk‬
  • Place, DeVos Performance Hall
    ‪6 min walk‬
  • Place, DeVos Place Convention Center
    ‪8 min walk‬
  • Airport, Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪16 min drive‬

Room options

Room, 2 Double Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Faces Street)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

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About this property

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel offers 48 air-conditioned accommodations with designer toiletries and a hairdryer. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include manicures and pedicures.
Our customers tell us that they can't get enough of the comfortable beds at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel. During your stay, you're just a quick walk from Van Andel Arena. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include a front desk safe, 2 meeting rooms and a lift
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Grand Rapids Art Museum and Grand Rapids Civic Theatre
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A 24-hour fitness centre, spa services, and coffee/tea in common area are also featured at the boutique CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel. Parking is available for a fee.

This 3-star Grand Rapids hotel is smoke free.

CitySen Lounge – On-site restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 24 per night)
  • Street parking available
  • Parking on site (USD 24 per night)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1003 reviews
Rating 8 - Good. 249 out of 1003 reviews
Rating 6 - Okay. 145 out of 1003 reviews
Rating 4 - Poor. 72 out of 1003 reviews
Rating 2 - Terrible. 32 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
After some difficulty getting our room keys to work (4x) we were moved to a new room. This room was very nice, great view, comfortable bed and linens. The location is great. The staff surprised us with some wine later that evening. We enjoyed our stay very much.
Stayed 1 night in Dec 2025

10/10 Excellent

Joaquin

Stayed 1 night in Nov 2025

8/10 Good

Tad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, getting close to needing an update, little things like scuffs and stains. Room was nice, staff super friendly and helpful.
Stayed 2 nights in Nov 2025

8/10 Good

Adena

Liked: Staff & service, amenities
Room was nice, could have been a little cleaner, but overall it was good. The staff was nice.
Stayed 2 nights in Nov 2025

8/10 Good

Julie

Room was very unique and cool.
Stayed 1 night in Nov 2025

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great, friendly staff. Hotel is clean. Only on street parking which was hard in the snow. Paid $48 for overnight stay in the attached parking ramp, which was way too expensive. Will probably stay elsewhere just do to parking
Stayed 1 night in Nov 2025

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and nice. Staff was great. We kept hearing water rushing and it seemed like it was in the walls. We also had to pay almost $50 for parking overnight.
Stayed 1 night in Nov 2025

8/10 Good

Julie

Stayed 1 night in Nov 2025

8/10 Good

Ron

Travelled with group
Liked: Property conditions & facilities
Expedia booked our two rooms one was supposed to be a street view and the staff was very helpful in making the reservation right
Stayed 1 night in Nov 2025

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The girl that checked me in seemed under the influence of drugs or alcohol, slurred words and did not speak up. If she was new then she should have properly been trained. The room my son and I checked into had not been cleaned and her parking instructions were vague. After coming down from the dirty room a different girl who was blonde was very helpful and gave a new room. Unfortunately I could not block the lights from the parking garage and hardly slept that night so we checked out at 5am. Looked like roller shades very high out of reach and didn’t see a switch for them. Also ended up with a parking ticket out front of the place after 3 employees said I could park there overnight after paying the meter. I will not choose this hotel again.
Stayed 1 night in Nov 2025

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Easy to find, easy check in/check out! Great staff!!
Stayed 1 night in Nov 2025

8/10 Good

Barton, Chicago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Polite & professional staff. Quick & friendly check in/outs. Second time staying here, same room. Very quiet room, slept like a rock both nights! Will book again on next visit.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, clean rooms, safe, great location. Only thing I can complain about is that my room didn’t have a fridge.
Stayed 1 night in Nov 2025

10/10 Excellent

ROBBIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean large room with comfy bed and bedding. Our tv didn’t work but they came right up to fix it. Very friendly and professional staff. Walkable to a lot of the events in the area. Highly recommend!!!
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Andrea

Stayed 1 night in Nov 2025

6/10 Okay

Matthew, Milwaukie

Disliked: Amenities
Parking was a challenge. I went home with a parking ticket despite assurances by front desk that street parking was free. Room was just okay.
Stayed 2 nights in Nov 2025

2/10 Terrible

Silas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
This hotel was not at all clean. Dirty sheets, dirty mattress cover and dirty mattress. They did refund our money. So that was positive… but then we had to find another hotel..
Stayed 1 night in Nov 2025

4/10 Poor

Ashley

Staff was amazing. Rooms were really uncomfortable, beds slide off the frame, no comforter
Stayed 1 night in Nov 2025

6/10 Okay

Caroline

Disliked: Staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Jessica, Saginaw

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are very nice & clean. The staff was friendly & helpful but didn’t seem very knowledgeable about the area.
Stayed 1 night in Nov 2025

4/10 Poor

Amanda, Indianapolis

Stayed 1 night in Oct 2025

8/10 Good

JERRAD

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean, and this is a great location.
Stayed 1 night in Nov 2025

10/10 Excellent

Jami

Liked: Cleanliness, amenities, property conditions & facilities
I stayed for 2 nights. Very clean room. Helpful and friendly staff. Great location with a wonderful breakfast spot, coffee shop and Mediterranean restaurant on the same block. Thankfully, the staff let me know that the master switches when you first enter allow you to run all the lights in the room. The walk-in shower entry could be tricky for someone with mobility issues so caution if that’s your situation. Highly Recommend!
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean and good location
Stayed 4 nights in Nov 2025