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Holiday Inn Grand Rapids - South by IHG

3.0 star property

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Photo gallery for Holiday Inn Grand Rapids - South by IHG

Exterior
Exterior
Standard Room, 2 Queen Beds | Desk, soundproofing, iron/ironing board, free cots/infant beds
Fitness facility
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast available
  • Laundry
  • Gym
  • Parking included

Explore the area

View in a map
6569 Clay Avenue Sw, Grand Rapids, MI, 49548
  • Place, Craig's Cruisers
    ‪1 min drive‬
  • Place, Frog Hollow Playground
    ‪2 min drive‬
  • Place, Tanger Factory Outlet Center
    ‪3 min drive‬
  • Airport, Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪11 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Desk, soundproofing, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed

7.4 out of 10
Good
(13 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub) | Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

8.8 out of 10
Excellent
(6 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

Premium Room, 1 King Bed, Accessible (Communications) | Desk, soundproofing, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed, Accessible (Communications)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(21 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed | Desk, soundproofing, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed with Sofa bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Room amenity

Standard Room

  • 38 sq m
  • Sleeps 2
  • 1 Single Bed

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub) | Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, soundproofing, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • 53 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Grand Rapids - South by IHG

Family-friendly hotel with fitness centre and 24-hour business centre
An indoor pool, a fitness centre and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, Access to hot tub and coffee/tea in a common area. Weekly housekeeping is available.
Holiday Inn Grand Rapids - South by IHG offers 79 accommodations with free newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Grand Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a weekly basis.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 14 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Grand Rapids - South by IHG. During your stay, you'll be close to Craig's Cruisers. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Just a 4-minute drive from Craig's Cruisers and a few minutes from Master Arts Theatre
Holiday Inn Grand Rapids - South by IHG offers its guests a kids' pool, an indoor pool, a waterslide, and Access to hot tub. There's a snack bar/deli on site. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness centre, a terrace, and multilingual staff are also featured at the family-friendly Holiday Inn Grand Rapids - South by IHG. Self parking is free.

Smoking is allowed in designated areas at this 3-star Grand Rapids hotel.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: USD 1 to 10 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Splash pad
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (weekly)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 16 January to 22 January:
  • Hot tub
  • Swimming pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday and Sunday:
  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 1 to 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Grand Rapids South
Holiday Inn Express Hotel Grand Rapids South
Holiday Inn Express Hotel Grand Rapids South
Holiday Inn Express Grand Rapids South
Hotel Holiday Inn Express Hotel & Suites Grand Rapids - South
Holiday Inn Express Hotel Suites Grand Rapids South
Holiday Inn Express Hotel
Holiday Inn Express
Holiday Express Grand Rapids

Holiday Inn Grand Rapids - South by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 327 out of 881 reviews
Rating 8 - Good. 253 out of 881 reviews
Rating 6 - Okay. 122 out of 881 reviews
Rating 4 - Poor. 102 out of 881 reviews
Rating 2 - Terrible. 77 out of 881 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mattie

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend for the kiddos!
Stayed 1 night in Aug 2025

2/10 Terrible

Johanna

Disliked: Cleanliness, property conditions & facilities
Toilet and sink were broken.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick. Getting an Uber to and from Van Andel Arena was easy. Breakfast was filling and coffee was good. Our room was spacious, quiet and clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Roxy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The waterpark and splash pad the kids loved
Stayed 1 night in Jul 2025

6/10 Okay

Heather

Travelled with family
It was a nice place for kids with pool they had fun
Stayed 2 nights in Jun 2025

4/10 Poor

Cherokee

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
When i got there the staff was so nice but one of the rooms sink didnt work. It took them over a day to fix the sink. The sink was unusable. It shot out at high pressure to the right. The pool seems to be rented to the brit swim school so during the week youre only allowed HALF the pool area even though you paid for access to it all. This is not mentioned before paying. The property is nice on in the halls but the pool/water area is what most people come for. It looks disgusting and nothing like the pics. The bottom of the floor is disgusting, they would leave bandages, hair, lashes, papaers, etc down for DAYS. Every Wednesday they close the pool for "cleaning " and it just so happens to be right before the brit swim school comes. The hallway garbages always smelled like warmed up vomit. The breakfast is another thing. The food is left out for anyone to access and its not stored properly. They let people stick their hands in the bag of preboiled eggs that sat there from the day i checked in to the day i checked out. The breakfast is also 2/10. The fact that you have to pay extra for something that atrocious is beyond me. The breakfast was the same every single day. The food isnt being brought up to temp, the biscuits were warm on the putside and ice cold in the middle like a microwave was used. The breakfast is extremely limited and was never clean and prepped properly. Food all over, juice and milk were both empty every single day. I have so more to say but no more space.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ashley

Stayed 1 night in Jun 2025

10/10 Excellent

Leo

Stayed 1 night in Jun 2025

8/10 Good

Haylee

Stayed 1 night in Jun 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Hotel was OK… hotels.com was not

Took my mom to the lantern festival atJohn Ball zoo for her 82nd birthday and stayed at that hotel. The surrounding area was definitely unkept, and it reeked of cigarette smoke outside and inside. The room was clean, but my shower was dirty. The front desk lady was overwhelmed with people trying to check in, but very friendly and tried to be accommodating. I reserved two rooms and instead of putting us in an adjoining room, hotels.com listed the second room under someone else’s name and we were unable to get adjoining rooms. So my mom was on the third floor and I was up on the fourth floor.
Stayed 1 night in Jun 2025

6/10 Okay

TRAVIS

Disliked: Cleanliness
Because I booked via Expedia, I was told I could not request room location in hotel, late check out not available, basically just had attitude because I did not use their website. Asked for a do not disturb sign, told out of them but would put me down as no housekeeping because I’m a 2nd shifter and sleep late, but was woke up anyway by housekeeping pounding on the door. Room was moderately clean, but floors were not, I should at least be reimbursed for 2 pairs of previously white socks that I thru out after the bottoms turned black. Mid week stay, not a busy hotel but couldn’t get upper floor as requested and put next door to a loud family of 5 when I was traveling alone and there were many other rooms available. Overall not a great experience.
Stayed 2 nights in Jun 2025

6/10 Okay

Nicholas

Stayed 1 night in May 2025

10/10 Excellent

alice

Stayed 1 night in May 2025

8/10 Good

THERESE

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Eh

I will say hotel is very clean,.very clean and updated room was nice. Hotel check in staff was nice. Morning came, went to have coffee, all the had was decaf and a few creamers. Coffee lids did not fit the cups. I would rate the breakfast/availability very poor. Very little to no food and syrup had nothing in it even first thing in the morning. Breakfast/coffee is definitely not a priority for the hotel. There was no one attending the front to check anyone out.
Stayed 1 night in May 2025

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel waa nice and the staff was great. The area wasn’t the greatest, but it was super convenient for where we needed to be.
Stayed 1 night in May 2025

6/10 Okay

Heather

Stayed 2 nights in May 2025

10/10 Excellent

Giana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

James

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Ashley

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Light on the breakfast bar

We stayed in 418 and the ac was very loud. Breakfast was not quickly replenished. We had to leave pretty quickly in the morning around 7 and there was nothing left. Comfy bed and good water pressure in the shower. :)
Stayed 1 night in Apr 2025

10/10 Excellent

Demetria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean
Stayed 1 night in Apr 2025

8/10 Good

Kayley

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The rooms are clean, but the floor in the eating area was sticky. Even after I watched them mop. It might just be what they use to mop with. For the price this place is amazing and fun for kids. Breakfast was warm and decent. Staff were nice.
Stayed 2 nights in Apr 2025