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Holiday Inn Grand Rapids - South by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Grand Rapids - South by IHG

Welcome to the hotel entrance, featuring an arched overhang supported by brick pillars and beautifully maintained landscaping.
Two single beds with white linens, a flat-screen TV, and a desk with a chair.
Check-in at our welcoming reception area, featuring a reception desk, seating area, and convenient amenities.
Meetings and presentations take place in this well-designed conference room with a large table and comfortable seating.
Work out in style with a fully equipped gym featuring treadmills, ellipticals, stationary bikes, free weights, and exercise balls.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast available
  • Laundry
  • Parking included
  • Gym

Explore the area

Map
6569 Clay Avenue Sw, Grand Rapids, MI, 49548
  • Craig's Cruisers
    ‪1 min drive‬
  • Tanger Factory Outlet Center
    ‪3 min drive‬
  • Van Andel Arena
    ‪11 min drive‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed

7.0 out of 10
Good
(12 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Communications)

Premium Room, 1 King Bed, Roll-in Shower (Communications) | 1 bedroom, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed, Roll-in Shower (Communications)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub) | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub) | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub)

8.8 out of 10
Excellent
(6 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(19 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom

  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | Room amenity

Standard Room

  • 38 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed | 1 bedroom, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed with Sofa bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Grand Rapids - South by IHG

Family-friendly hotel with fitness centre and 24-hour business centre
An indoor pool, a fitness centre and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, Access to hot tub and coffee/tea in a common area. Weekly housekeeping is available.
Holiday Inn Grand Rapids - South by IHG offers 79 accommodations with free newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Grand Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a weekly basis.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 14 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Grand Rapids - South by IHG. During your stay, you'll be close to Craig's Cruisers. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • 11 minutes by car from Van Andel Arena and 11 minutes from DeVos Performance Hall
Holiday Inn Grand Rapids - South by IHG offers its guests a kids' pool, an indoor pool, a waterslide, and Access to hot tub. There's a snack bar/deli on site. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness centre, a terrace, and multilingual staff are also featured at the family-friendly Holiday Inn Grand Rapids - South by IHG. Self parking is free.

Smoking is allowed in designated areas at this 3-star Grand Rapids hotel.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: USD 1 to 10 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (weekly)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 16 January to 22 January:
  • Hot tub
  • Swimming pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday and Sunday:
  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 1 to 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Grand Rapids South
Holiday Inn Express Hotel Grand Rapids South
Holiday Inn Express Hotel Grand Rapids South
Holiday Inn Express Grand Rapids South
Hotel Holiday Inn Express Hotel & Suites Grand Rapids - South
Holiday Inn Express Hotel Suites Grand Rapids South
Holiday Inn Express Hotel
Holiday Inn Express
Holiday Express Grand Rapids

Holiday Inn Grand Rapids - South by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 311 out of 859 reviews
Rating 8 - Good. 251 out of 859 reviews
Rating 6 - Okay. 119 out of 859 reviews
Rating 4 - Poor. 102 out of 859 reviews
Rating 2 - Terrible. 76 out of 859 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

jennifer

For the price I paid for the room. Plus being forced to pay an additional $100 deposit. I would have expected the pool area to be more clean, better monitored and taken care of. Tons of unruly children, very dirty water. No staff monitoring for wrist bands or making people follow the rules. Over capacity for sure. Staff was very stressed out and short at check in.
Stayed 1 night in Apr 2025

6/10 Okay

Diana

Disliked: Staff & service, property conditions & facilities
We booked this hotel specifically for the bar and pool/hot tub. During check in, the agent wearing a green sweater and matching eye makeup informed us that the bar was closed due to no available staff. We were advised that we could bring our own drinks and enjoy the bar but there was no staff available to serve us. We were disappointed but decided to take her up on the offer. After checking in we made our way to the bar area and again, we were advised that they had no accommodations to keep our drinks cold but that there was an ice machine down the hall. About 20 minutes later we were approached by the manager and informed that we were not permitted to drink in the bar. Terrible communication and service. We were not able to access the
Stayed 1 night in Apr 2025

8/10 Good

Michelle

Stayed 3 nights in Mar 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the pool and splash pad! That’s why se
Stayed 1 night in Mar 2025

4/10 Poor

Wendy

Stayed 1 night in Mar 2025

10/10 Excellent

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice one night stay and would definitely recommend it, and return. They were understaffed both when we checked in and the following morning, so we had to wait a bit. But, the staff did everything they could to help everyone as fast as possible. The pool/splash pad was fun! The equipment could use an update, but was clean and the kids loved it.
Stayed 1 night in Mar 2025

2/10 Terrible

Kayley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Kids were running the halls, up and down the stairs and yelling, being extremely loud until about 1:00am. Our room phone did not work, so I had to walk down to the front desk to report the noise. You could hear them from the front desk too. The employee working the front desk acted bothered when I asked her, politely, if anything was going to be done about the noise. The loudness went on for a couple more hours.
Stayed 2 nights in Mar 2025

10/10 Excellent

Elena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great - the only downer was that the shower had no pressure and the drain must of been backed up because it filled up with water almost immediately during the shower. But everything was clean and everyone was nice. We plan on making this trip once a month for the kids to play at the water park. We definitely will be back!
Stayed 1 night in Mar 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Sequoia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids had a great time there
Stayed 1 night in Mar 2025

8/10 Good

Tina L.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Children's pool area was nice for small children.
Stayed 1 night in Mar 2025

2/10 Terrible

Alexis

Stayed 1 night in Feb 2025

2/10 Terrible

Darcy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The kiddie pool was under construction the sinks in my hotel room kept getting backed up. No sorry the would not let me cancel at once I found all this information out, nor would they give me a refund
Stayed 1 night in Feb 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Brandon

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service

Kiddie Pool Closed

Chose this hotel for their indoor kiddie pool playground per the photos. After we drove THREE HOURS for this amenity, we checked in (nothing was mentioned about the kiddie pool being closed at check-in) and got our kids ready for the pool. Found out when we got down to the pool which was covered with yellow caution tape that the entire kiddie pool area was closed and drained for construction. Desk clerk was 0% apologetic. Very very frustrating.
Stayed 1 night in Jan 2025

8/10 Good

Cathy

Love this place!!
Stayed 2 nights in Jan 2025

8/10 Good

gerri

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the staff especially Tammy and Josh and Edna they were very polite a little comical it was very clean, breakfast was 👍

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service
You won’t accept my well worded explanation
Stayed 1 night in Dec 2024

10/10 Excellent

Brandy

Stayed 1 night in Dec 2024

2/10 Terrible

Lindsay

Disliked: Cleanliness, property conditions & facilities
FALSE ADVERTISING! I booked this hotel based on the pictures of the beautiful pool area. We show up to swim with our kids, and the kid pool with slides is broken apart, water drained. Pool is gross, dark cloudy color, hair clumps floating in it. Rusted areas. Hot tub was disgusting as well. Despite this, my kids were still excited about the little splash pad area, so we stayed for a little bit and let them run around. I’ve been bamboozled!
Stayed 1 night in Dec 2024

4/10 Poor

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 4 nights in Dec 2024

4/10 Poor

Natalie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not replenished. Coffee cups had no lids. Elevator was dirty as were the stairwells. Rooms were ok but not the cleanest.
Stayed 1 night in Dec 2024

10/10 Excellent

Tiffani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing with our dance team!!
Stayed 1 night in Dec 2024