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Hotel Kajikaso

4.0 star property

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Photo gallery for Hotel Kajikaso

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen | Down duvets, in-room safe, free WiFi, bed sheets
Reception
Japanese Western Style Room with 10 tatami mats, Twin Beds, River View | Down duvets, in-room safe, free WiFi, bed sheets
Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen | Down duvets, in-room safe, free WiFi, bed sheets
Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen | Bathroom | Spring water bathtub, free toiletries, hair dryer, slippers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
688 Yumoto Hakone-machi, Hakone, Kanagawa-ken, 250-0311
  • Place, Hakone Hot Springs
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Toy Museum
    ‪7 min walk‬

Room options

View all photos for Japanese Style Room with 10 tatami mats, River View

Japanese Style Room with 10 tatami mats, River View | Down duvets, in-room safe, free WiFi, bed sheets

Japanese Style Room with 10 tatami mats, River View

9.2 out of 10
Wonderful
(5 reviews)
  • River view
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons

View all photos for Japanese Style Room with 12.5 tatami mats, River View

Japanese Style Room with 12.5 tatami mats, River View | Down duvets, in-room safe, free WiFi, bed sheets

Japanese Style Room with 12.5 tatami mats, River View

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 48 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons

View all photos for Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen | Down duvets, in-room safe, free WiFi, bed sheets

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

9.6 out of 10
Exceptional
(4 reviews)
  • River view
  • 48 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons

View all photos for Japanese Style Room with City View, Half Board

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Style Room with City View, Half Board

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons

View all photos for B-type Japanese 12 river view standard

B-type Japanese 12 river view standard | Down duvets, in-room safe, free WiFi, bed sheets

B-type Japanese 12 river view standard

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 44 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons

View all photos for Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen | Down duvets, in-room safe, free WiFi, bed sheets

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

  • River view
  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Futons OR 2 Single Beds

View all photos for Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen | Down duvets, in-room safe, free WiFi, bed sheets

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Futons OR 2 Single Beds

View all photos for Twin Room, No Meal

Twin Room, No Meal | Down duvets, in-room safe, free WiFi, bed sheets

Twin Room, No Meal

  • 7 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Western Style Room with 10 tatami mats, Twin Beds, River View

Japanese Western Style Room with 10 tatami mats, Twin Beds, River View | Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room with 10 tatami mats, Twin Beds, River View

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 64 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 6 Single Futons

View all photos for Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen | Down duvets, in-room safe, free WiFi, bed sheets

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 64 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds OR 4 Single Futons

View all photos for Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen | Down duvets, in-room safe, free WiFi, bed sheets

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds OR 4 Single Futons

View all photos for SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen | Down duvets, in-room safe, free WiFi, bed sheets

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

  • River view
  • 76 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds OR 4 Single Futons

View all photos for Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen | Down duvets, in-room safe, free WiFi, bed sheets

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 108 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons

View all photos for Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen | Down duvets, in-room safe, free WiFi, bed sheets

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds OR 4 Single Futons

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About this property

Hotel Kajikaso

A restaurant, a bar/lounge and 2 coffee shops/cafes are available at this ryokan. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, spa services and an arcade/games room are on-site. Housekeeping is not available.
Hotel Kajikaso offers 73 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers, spring water baths, toilets with an electronic bidet and complimentary toiletries. This Hakone ryokan provides complimentary wireless Internet access. A nightly turndown service is provided.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Our customers tell us that they can't get enough of the helpful staff at Hotel Kajikaso. During your stay, you're just a quick walk from Key Hiraga Museum. You'll find features such as free WiFi in public areas and free self-parking, plus 2 coffee shops/cafes.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Amenities include free newspapers in reception, a front desk safe and 4 meeting rooms
  • On-site recreation includes hot springs
  • Steps from Hakone Hot Springs and 9 minutes by car from Fuji-Hakone-Izu National Park
Hotel Kajikaso offers its guests hot springs. There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. Spa services, a terrace, and an arcade/games room are also featured at Hotel Kajikaso. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

On-site venue – This restaurant specialises in Japanese cuisine and serves breakfast and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Art gallery
  • Designer stores
  • Hot springs
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • No housekeeping service
  • Turndown service

Business services

  • 4 meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Terrace

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Lift (80 centimetre wide door)
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 50-inch LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests booked in Half Board rates must check-in by 6:30 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Hotel Kajikaso Hakone

Hotel Kajikaso

Kajikaso Hakone

Kajikaso

Hotel Kajikaso Ryokan

Hotel Kajikaso Hakone

Hotel Kajikaso Ryokan Hakone

Hotel Kajikaso Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 192 out of 346 reviews
Rating 8 - Good. 106 out of 346 reviews
Rating 6 - Okay. 29 out of 346 reviews
Rating 4 - Poor. 11 out of 346 reviews
Rating 2 - Terrible. 8 out of 346 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

JUNG HSIANG

Travelled with group
Yes!
Stayed 3 nights in Jan 2026

10/10 Excellent

Nina

Stayed 2 nights in Dec 2025

10/10 Excellent

Poon

Stayed 1 night in Nov 2025

10/10 Excellent

Alex Eliot

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotels, very Japanese style!
Stayed 1 night in Nov 2025

2/10 Terrible

Cyril

Disliked: Staff & service
Not accommodating whatsoever
Stayed 1 night in Nov 2025

10/10 Excellent

Chih Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and service; the rooms were clean, well-kept and spacious
Stayed 1 night in Oct 2025

10/10 Excellent

Carly

Stayed 1 night in Sep 2025

10/10 Excellent

Jona

Liked: Cleanliness
Stayed 1 night in Sep 2025

4/10 Poor

Elena

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Kinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.
Stayed 1 night in May 2025

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

John

Disliked: Room comfort
Stayed 1 night in May 2025

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Cui-Zhu, Cos Cob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.
Stayed 1 night in May 2025

2/10 Terrible

amid, vancouver

Stayed 2 nights in Apr 2025

2/10 Terrible

Richard S

Travelled with family
Disliked: Staff & service
The food was not to par and resulted in food poising. Please book elsewhere.
Stayed 3 nights in Apr 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Unique experience! Staff were very friendly, but the facility was a bit dated and probably needed some work (especially for the cost of my accommodation).
Stayed 4 nights in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Good onsen, terrible staff.

Other than the onsen, the staff attitude and room set up was terrible. Amenities were not set up to the correct number of guests, even after requests were made correct amenities were not sent up to the room. The property charges over 30,000 yen, I expect better service and better attitude from the employees
Stayed 1 night in Apr 2025

6/10 Okay

amid, vancouver

Stayed 1 night in Apr 2025

10/10 Excellent

Jongsuk

Stayed 1 night in Apr 2025

8/10 Good

Savannah Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.
Stayed 1 night in Apr 2025

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most zen 24 spent in Japan.

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!
Stayed 1 night in Mar 2025

10/10 Excellent

ricardo, Hobe Sound

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hakone, walkable distance from the station with many places to shop around. The springs were great aswell.
Stayed 1 night in Mar 2025

10/10 Excellent

Quan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location which close to the station and Tokyo’s center. The service is good, staff is friendly and support. I’m comfortable to stay here in a short trip at Tokyo.
Stayed 1 night in Mar 2025

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, amenities
The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer "included" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.
Stayed 1 night in Dec 2024